makesy

I placed an order November 3. I still have not received my order nor does it even show that it has processed or shipped.

I have tried emailing Makesy 2 times in the past 5 days with NO RESPONSE and Live Chat. I waited over an hour for someone to come online to the chat and no one ever did. I tried calling the number from this website and it is busy ALWAYS. This company is the WORST.

You should always have someone answering the phones and taking care of customers. I will look to replace everything I purchase from this company with other suppliers who actually care about customers. I have heard over the years so many other makers having issues with this company and well as I have also in the past. This time of year is not the time to ghost customers, this is when we make our money.

YOU should hire more people if you can't handle the volume. I would never treat my customers this way.

They have awful customer service. I placed an order for Christmas, received an email days later indicating it was in progress, but they were delayed; therefore, I clicked on my order.

When I checked the order, I saw it has been cancelled the day I ordered it by Makesy, but they never issued a refund or any notification of cancellation. It took almost a week for a response once I emailed them, and they now claim they are processing a refund which may take up to ten days. They claim they are aware of their issues and will do better in 2025. I would recommend staying far away from this company.

Very shady. Very disappointed with them. Oh! And there is no phone number to contact them!

It only rings busy and I had to carry out an internet search to find it in the first place - it's not listed on their site. Steer clear of Makesy!

We spend thousands with this company monthly and their quality control has gone downhill. The customer service is decent, but they don't talk via phone which is bad business.

We ordered much needed wood wicks 10 days ago and they still haven't shipped.It's not like their coming from Europe! In addition, we've received numerous fragrance oils that have not been sealed or packaged properly only to spill out in the box all over stuff and had to be replaced. Brambleberry packages great! They seal the bottles with electric tape and then secure them so they don't shift during shipping.

I'm retired from the airlines of 33 (Customer Service Supervisor) and honestly, this is a bad business model. They should be contacting their warehouse in Texas and addressing this. They could potentially be fined by all U.S carriers that transport their fragrances due to violation of the Hazardous Materials clause. This goes for both Air/Land.

I hope someone in their company addresses this before they lose customers and get hit with heavy fines. We love the products when they arrive in good order even though they are a bit over priced. Updated: 8/24/23. I just lodged a complaint with the BBB.

In addition to all of this, I also paid for 2 day shipping to get much needed wicks in and now they are to arrive 8/28/23 (I placed the order 8/22/23). Again, unacceptable.

My first red flag should have been no phone number on the website only a form or live chat. They love to pull Bait and switch selling techniques.

I bought wooden wicks they cost 13.00 before tax for 100 of them shipping g was over 20.00 bucks for this single item. I had to have them so I bought it. But after thi king about it I knew they couldn't weigh much and should not have been 20 bucks to ship. They arrived inweighed them they were less than 4 ounces!

Also the shipping label said first class though they charged me for priority which is where the bait and switch comes in. I have been attempting to get a refund for the package I sent back for well over 2 weeks now. They did give me a refund of the difference on the shipping types but live chat takes forever to get through.

Thier form you may not even get a response on it! They are over priced and rip.people off charging them at least 8.00 more in shipping