makesy
makesy Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
makesy has 2.0 star rating based on 5 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Decent customer service and good quality products.
Cons: Extremely over priced in the market and terrible quality control.Recent recommendations regarding this business are as follows: "Make sure your actually there to help people with paying or anything else for that matter. This communicating by email is not helping nor texts, I have yet to get an answer in either place and yet I am being charged a late fee", "Check your shipping charge before you place your order", "Don't let the Brand Aesthetics fool you! Like gold plated jewelry, looks shiny initially but when you get to the core of integrity of this company it is shotty.", "Find another supplier. There are a lot of companies that care and are much cheaper.", "Follow through on promises! Paid good money all to be lied to!".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
makesy has 2.0 star rating based on 5 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Decent customer service and good quality products.
Cons: Extremely over priced in the market and terrible quality control.Recent recommendations regarding this business are as follows: "Make sure your actually there to help people with paying or anything else for that matter. This communicating by email is not helping nor texts, I have yet to get an answer in either place and yet I am being charged a late fee", "Check your shipping charge before you place your order", "Don't let the Brand Aesthetics fool you! Like gold plated jewelry, looks shiny initially but when you get to the core of integrity of this company it is shotty.", "Find another supplier. There are a lot of companies that care and are much cheaper.", "Follow through on promises! Paid good money all to be lied to!".
Review authors value the most Website and Diversity of Products or Services. Consumers are not pleased with Reliability and Turnaround Time. The price level of this organization is high according to consumer reviews.
Hillsdale, New York
I have been trying to get ahold of anyone there to help me make this payment
I can't seem to log into my account to make this payment I have been trying to log into my account and it keeps saying you can find that account even though you have emailed me at that email many, many, MANY times. I hate a delinquent payment, I am at my wits end trying to get someone there to get back to me to help me with this dilemma.
Really you guys made a big mistake taking your customer service telephone down, not everyone is under 30 and versed in emails and texting. Please get in touch so I can make a payment
User's recommendation: Make sure your actually there to help people with paying or anything else for that matter. This communicating by email is not helping nor texts, I have yet to get an answer in either place and yet I am being charged a late fee
Winter Haven, Florida
Shipping
I need to pay for shipping if the order is going to take too long
Thank you for the free shipping but I will pay if I can get it faster
I couldnt find a straight answer about how long it was gonna take. Im in Florida.
And the other thing is that I would like to be able to talk to someone in person. Sorry I am old-school thank you.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Irving, Texas
Unsafe Practices & Failure To Commit To Policy
We spend thousands with this company monthly and their quality control has gone downhill. The customer service is decent, but they don't talk via phone which is bad business.
We ordered much needed wood wicks 10 days ago and they still haven't shipped.It's not like their coming from Europe! In addition, we've received numerous fragrance oils that have not been sealed or packaged properly only to spill out in the box all over stuff and had to be replaced. Brambleberry packages great! They seal the bottles with electric tape and then secure them so they don't shift during shipping.
I'm retired from the airlines of 33 (Customer Service Supervisor) and honestly, this is a bad business model. They should be contacting their warehouse in Texas and addressing this. They could potentially be fined by all U.S carriers that transport their fragrances due to violation of the Hazardous Materials clause. This goes for both Air/Land.
I hope someone in their company addresses this before they lose customers and get hit with heavy fines. We love the products when they arrive in good order even though they are a bit over priced. Updated: 8/24/23. I just lodged a complaint with the BBB.
In addition to all of this, I also paid for 2 day shipping to get much needed wicks in and now they are to arrive 8/28/23 (I placed the order 8/22/23). Again, unacceptable.
- Decent customer service and good quality products
- Extremely over priced in the market and terrible quality control
Preferred solution: A call from the CEO or CFO with an apology and assurance they are going to do better. I would also like a refund on the 30.00 two day air cost since the product didn't arrive within the two days.
User's recommendation: Find another supplier. There are a lot of companies that care and are much cheaper.
Downers Grove, Illinois
The shipping charge is outrageous
I havent received my order and its been a couple weeks. The shipping charge was outrageous.
I hope I get a refund because I dont see that the package will ever arrive. I will never order from this company again
User's recommendation: Check your shipping charge before you place your order
Sacramento, California
Products are hit and miss. Customer Service is terrible!
I have decided to change my line because the shipping for the past two years is slow as molasses. Other suppliers ship items and you have it in 4-5 days.
I live in the same state and should only take 3 days to get to me. My items stay stagnant and it is affecting my business.
I gave them too many chances to get this right and nothing has changed. Rather buy from a reliable company.
User's recommendation: Don't let the Brand Aesthetics fool you! Like gold plated jewelry, looks shiny initially but when you get to the core of integrity of this company it is shotty.
Southwick, Massachusetts
I have no reviews yet
First, I'm not pissed. I just have questions about the 50/50 lye solution when master batching.
Please call me anytime today:
413-640-****
Thank you
Kenai, Alaska
Where is my order that was promised in 2-7 days?! But now almost 3 weeks late!!
Order still hasnt shipped and was promised 2-7 days. It is now going on 3 weeks or still no order received let alone shipped!!! I am about to lose my store and customers because of this companies nonsense!!!
User's recommendation: Follow through on promises!!! Paid good money all to be lied to!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Stay away from this company
My first red flag should have been no phone number on the website only a form or live chat. They love to pull Bait and switch selling techniques.
I bought wooden wicks they cost 13.00 before tax for 100 of them shipping g was over 20.00 bucks for this single item. I had to have them so I bought it. But after thi king about it I knew they couldn't weigh much and should not have been 20 bucks to ship. They arrived inweighed them they were less than 4 ounces!
Also the shipping label said first class though they charged me for priority which is where the bait and switch comes in. I have been attempting to get a refund for the package I sent back for well over 2 weeks now. They did give me a refund of the difference on the shipping types but live chat takes forever to get through.
Thier form you may not even get a response on it! They are over priced and rip.people off charging them at least 8.00 more in shipping
Preferred solution: Full refund
User's recommendation: Amazon
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Verified Reviewer
Package is lost according to fedex. I have not received my order
I have not received my order. I tracked it and called fedex.
I was told the package is lost and Makesy should file with fedex that its lost. Tracking number is 394*****
Preferred solution: Deliver product or service ordered
Delayed order
No real number to call. The number I called did not work. It is not easy to connect with anyone and get a stream answer.
Preferred solution: A date on when my product will arrive
User's recommendation: Maybe order from elsewhere
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Fedex is the absolute worst! Companies really should stop using them as an option.
Every single time I get a package via fedex, it goes to several wrong states first, before they finally get it corrected and to me… always takes at least 8-10 days too. For instance, my Makesy package which comes from California, went all the way to Ontario CANADA for who knows WHAT reason ha! Then they realized they made a mistake, so they sent the package back to California to start all over again… I’m in OHIO! Waited another week just for the package to still sit in Cali.
It’s just nuts.
I despise fedex. Never have had a good experience with fedex, despite which brand I ordered from.
Fedex is the absolute worst! Companies really should stop using them as an option.
Every single time I get a package via fedex, it goes to several wrong states first, before they finally get it corrected and to me… always takes at least 8-10 days too. For instance, my Makesy package which comes from California, went all the way to Ontario CANADA for who knows WHAT reason ha! Then they realized they made a mistake, so they sent the package back to California to start all over again… I’m in OHIO! Waited another week just for the package to still sit in Cali.
It’s just nuts.
I despise fedex. Never have had a good experience with fedex, despite which brand I ordered from.