T. R Xhh

Scam products

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I ordered the Alexis Vogel cake eyeliner and eyeshadow shammy. It was not Alexis Vogel brand at all, they copied and looked so cheap. I would never recommend this company.
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map-marker Revere, Massachusetts

Make Up Connection - Makeup Bag Review from Revere, Massachusetts

Ok wish I found these reviews before I got scammed. I ordered a makeup carry case 39.99 shows a black case with clear removeable pouches . I receive my package super excited then I open to be completely dissatisfied. The case is silver reeks of mildew and silver pouches not even clear . Next day I'm off to the postoffice and return asap ohh and I was responsible to pay 7.75 shipping . Today I receive the package back and a sticker that states unable to forward. I emailed several times no response and ohh how convenient no number to call From one unhappy never again customer
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Reason of review:
Bad quality
map-marker Bristol, Tennessee

Ordered make up thru pch

I order makeup for a pch price. But they charged my account 59.96 for the makeup well a week later they charged me 89.96. I call and email them and told them I didn't want to be on a club. They told me the 89.96 was for not returning the makeup but I just canceled today. So how can they charge me 59.96 for the make up and 89.96 and tell me it's because I didn't sent the makeup back. From now on I will used the skip button. It's not pch fault at all.
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Reason of review:
Problems with payment
Deklyn Jon
map-marker Columbus, Mississippi

Make Up Connection - Makeup Kit Review from Columbus, Mississippi

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Updated by user Feb 27, 2015

Today I did find a confirmation email of my order through makeup connection. They still have not respond to my messages sent nor have I received my product but I am relieved to find atleast a confirmation of the order. I feel a little bit better and have a more positive feeling that I am dealing with a legit company and should get my order, hopefully soon.

Original review Feb 25, 2015
I order the Alexis Vogel light kit and my card was charged 245.95 immediately. This was a week ago and have not received any kind of order confirmation or tracking info. The only kind of contact info. They provide is to send them a message....no phone number and an address in Ohio. I've sent several messages but have not heard from them. I can not log into an account, that option is not provided, therefore I can not leave a review on their site. I'm worried this company took my money and no product and no one to communicate with. I don't know what to do.
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Reason of review:
Problems with payment
Rhea Pst

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I tried submitting my complaint but looks like it didn't go through, so am doing it again just in case. I originally used Alexis Vogel makeup and apparently Makeup Connection purchased her line or something. The makeup seemed to change, not be as good, and their customer service was terrible. I tried contacting them over two different situations and did not hear a single thing back on either one of them. Who does that??? Who just ignores the customers problems or concerns??? I have NEVER had a company not respond AT ALL!!!! I recently decided to try locating Alexis Vogel to see if there was anywhere else I could purchase her products so I wouldn't have to use Makeup Connection again, and to my surprise I found an email address for her, and she wrote me back letting me know the following week her new website was coming out and I could again start purchasing HER makeup!!! I found her site last week, ordered and just received HER makeup, and am so excited I can't tell you!! I WILL NEVER HAVE TO USE MAKEUP CONNECTION AGAIN!!!!! I sent their customer service another email letting them know I would never be ordering from them again, and to no surprise, I HAVE NOT HEARD ANYTHING BACK FROM THEM!!! I am not trying to be mean, but I have honestly NEVER dealt with a company before and gotten such poor customer service, and again, I felt the quality of the makeup just kept going down. THANK YOU ALEXIS VOGEL for taking the time to get back with me and me being able to get YOUR TRUE makeup again!!!
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map-marker Wichita, Kansas

I won't ever have to shop with Make Up Connection Again!!

I originally purchased from Alexis Vogel, but Makeup Connection bought out her line or something. The product seemed to change, and the customer service was absolutely terrible. I paid for and received items I had taken off of my purchase so emailed them 5 different times and never ever got a response back. I then inquired about a foundation that for months read sold out and asked when they would be carrying it again. Again, NO RESPONSE. I have never, ever dealt with a company that won't get back with you when you have a problem!! I got in touch with Alexis Vogel asking if there was ANY OTHER place I could get her makeup and she informed me of her new site where you can actually purchase HER products again. I AM SO HAPPY!! I have ordered her starter kit and SO GLAD I DO NOT HAVE TO USE MAKEUP CONNECTION AGAIN!!! I don't mean to be mean, but, they are TERRIBLE to deal with. I now feel safe again to be using the TRUE ALEXIS VOGEL MAKEUP!!! THANK YOU ALEXIS!!!!!
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kellyann s
map-marker Provo, Utah

Wrong liner was sent, noone will call me back!!

I have ordered Adobe lip liner from Alexis and makeup connection for years. This last order I received - Adobe was printed on it and Not Alexis. When I opened it up it was Orange!! Yuck. I use Adobe because it is the same color as my lips. I call makeup connection day after day.I email them over and over. I have not heard from them. Someone Please help me get in touch with make up connection and Please help me get the original Adobe lip liner!! Please - anyone have any suggestions? Kellyann Shepherd 801-636-**** candlequeenex@***.com
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1 comment

I have bought some lip gloss and when i got it was broke,so i have sent it back since October and i haven't heard nothing from them ,sent e-mail at least 2 a week ,not a refund or nothing ..and I'm getting pissed also .I understand how u feel too..I love there makeup been using it for 5 yrs....

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