Chris G Luv
map-marker Wheat Ridge, Colorado

I will never do business here!!!!!!!!!!!!!!!!!!!!!

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I would like to let everyone know how i was treated at Major Heating and Air. I had just moved into a new house that first of all has a geo thermal system in it. This is a very complex but awesome way to heat and cool your house. Well half of the house was blowing out cold air and this is when it was really cold outside. I had called these guys up because the old owner used them. I talked to a lady once and she said if it’s not an emergency can we come out another day. Again half my house was working so we were fine at the moment. My house is 11,000 Sq. just so you know. So I wait 8 days and call back. The lady says I will contact you on Monday (this was Friday). I wait Monday comes around so i call and she says we can come out at the end of the week. This is now been 2 weeks. They send someone out of the house who has never seen the house before. Nice guy but this is a more complex system. He was there for 5 hours and ends up telling me the pipe froze in the attic. With this system you can’t just look at it and see if it is frozen you need to open one of the pipes and see inside of it. They said call us next week to come back out to check it. I did and no one calls back. I called again and no one calls back. This is now 6 days later. Now i wake up to one of the pipes in the attic popped off and leaked water all over the ceiling. I went up in the attic saw the problem fixed it myself then called them again telling them what had happened. The lady immediately gets Jack the owner on the phone. He starts being very defensive about the situation and keep asking me (why are you trying to get me to admit that we did this. We didn't touch anything) again their guy was here for 5 hours and he didn't touch anything YA RIGHT. I finally said whatever and hung up the phone. A few days later the system started failing everywhere. Because now there was air in the system. Called again and they now refuse to come out at all to look or even fix the issue. While me my wife and 3 kids froze in -10 degree weather. I would never do this to anyone of my clients ever. The ceiling fix is only 750.00 at most. To blow out the air is 1500.00. All this is now coming out of my pocket. So I do not recommend this company to anyone due to how the owner treated me and my family is this very cold weather we have been having.
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Reason of review:
Made a leak in ceiling

Preferred solution: Full refund

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