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Verified Reviewer
New Reviewer

Coustmer service issue

They are calling telling us stuff and than saying different when the account falls behind I feel like the shouldn't be harassing us

User's recommendation: I don't recommend anyone.

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ID
#3327372 Review #3327372 is a subjective opinion of poster.
Location
Lancaster Township, Pennsylvania
Cons
  • Store period to many bosses
  • I didnt like the store
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Poor overall treatment

I have been renting items through this company for at least a couple of years now. A week ago, due to a federal holiday on Monday, I had asked to make my weekly payment on Friday and had explained that it was because my paycheck would not be deposited into my account until Friday, as a result of the federal holiday Monday. I was told that if I made the payment on Friday and not on Wednesday, that a late fee would be applied to my account, which would result in having to pay over $400. I made the payment as scheduled, and it over drafted my bank account a substantial amount, which in turn caused my bank to think that someone stole my debit card and froze my account. When I went to make my weekly payment this week, I found out that my bank account was frozen, and have not yet been able to make my weekly payment. There have been zero attempts by the Lebanon office to make things right; in fact, they sent me a text this morning stating that now the payment is late. In addition, I was originally told that there was a one-day grace period to make payments, before a late fee was charged. A couple of weeks ago, I was told that all my payments have been made late, although they have been paid within the grace period. I have been being treated very poorly as of late by the people in the Lebanon store, and I suspect it is a racial thing: I look white, although I am part Hispanic. I don't know why this abrupt change has come about, if it isn't racism. I am extremely disappointed to be treated this way, and as soon as all my accounts are paid off, I will NOT rent anything else through Majik rent to own. In fact, I will let my friends and family know about my experience with this company.

User's recommendation: Don't deal with these people!

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ID
#3294208 Review #3294208 is a subjective opinion of poster.
Location
Lebanon, Pennsylvania
Loss
$2000
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Harassment from local store over one missed payment

I missed one payment after renting from them almost two years. Every single day they hide up the road or back in by the side of my house where I can't see them and then wait for me to come out of my house. They will sit here and I video recorded over 45 minutes. Over one missed payment? O not rent from here

User's recommendation: Do not rent from here.

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ID
#3212251 Review #3212251 is a subjective opinion of poster.
Location
Shenandoah, Pennsylvania
Preferred solution
Let the company propose a solution

Majik - Customer Service Review

I am getting very irritated with every time I speak with an associate it is always a different amount owed or you dicuss a commitment and they say it will be okay one week and then you call to confirm and guess what it is doucumeted completely different then discussed. They have not sent out my receipts as asked. I have brought this to their attention firmly many times. Another thing is the always change there time frame of how far apart payments can be or that they can not except anything but a 7 day payment. I am regret doing buisness with them only a few payments left then never again!!! I feel like they use intimidation tatics. I have always made payment or made payment arrangements when I was off due to surgery. I have rented other things from them in the past and had no Issues. It just seems its been in the last year the customer service is lacking.
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ID
#524062 Review #524062 is a subjective opinion of poster.

Made payments, employees pocketed payments

I was givin phony reciepts, no help from mangement the associates are clueless. I have rented from other rent to own stores and never had any problems , the store manager rob tries intimidation tactics to get what he wants, my lawyer is drafting a letter to the states attorney general as well as the b.b.b The store is also very dirty inside especially the rest room, Also if you go in planning to get a new item that's what you pay for but you actuall.y get a used item that they already ripped someone off for, see you in court
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ID
#378217 Review #378217 is a subjective opinion of poster.
Location
Overland Park, Kansas
Loss
$900
New Reviewer

Majik Rent To Own

I got a PS3 bundle from Majik Rent To Own. The associate told me I had 6 months to pay it off therefore I set up a monthly payment amount that would pay off the merchandise by the "same as cash date". About 3 months into making payments I called to verify that I was on track. I found out then that I supposedly only had 3 months to pay it off and I has passed the "same as cash date". Now they are trying to charge me 3x more than what was initially agreed upon. I have called several times frustrated and each time I get a different story as to what I owe and the time frame of when it will be completely paid off. I even spoke to the store manager and truly that was no help! None the less I am a customer who makes on time payments every month. I sent a complaint to the BBB and have yet to receive a response from Majik. I will NEVER rent to own anything ever again! Lesson learned!
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1 comment
#1018246

Majik Rent to own is just as crooked as a thief in the streets. They are also very unprofessional and dishonest.

I will continually contact the BBB and other places that offer help for consumers to get them to be held accountable for their rude and unlawful actions. I will place a do not rent from or do business with Majik on all social media sites.

Until these mistakes and issues have been resolved. As for now I am Anti-Majik!!!!!

ID
#318352 Review #318352 is a subjective opinion of poster.
Location
York, Pennsylvania

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