It seems like this company has not fixed its past issues

I have just been researching this company's past performance as I have a buyer that is experiencing difficulties with Majestic Home Loans. Lots of stalling and misdirection tactics to explain delays from appraisal missteps (ordered not ordered, started but canceled), additional documents required, not meeting multiple closing dates and the list goes on and on. Consumers should really research this company before using them for any type of loan. They seem more akin to a payday loan type of business.
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ID
#1596693 Review #1596693 is a subjective opinion of poster.
Location
Alexandria, Virginia

Worst company ever

At the end of April 2017 I began discussing A new Mortgage with Julie Dorsey who assured me that she could help us. Throughout the month of May various things were discussed. She said that before I could get final approval I needed to remove the disputes that existed on my credit report. I immediately remedied the situation through the credit reporting agencies. She also ordered an appraisal and a foundation certificate survey. The foundation certificate would not be approved until we had new skirting installed around the entire home. I was assured that this cost would come out at closing and that I did not have to pay anything up front. I found a contractor that agreed to wait for closing to get paid and he proceeded with the work by permission of Julie Dorsey and Cherise Olivieri. Total cost ended up being $3400.00. Mike Thomas has still not been paid and here we are 2 months later. In the beginning of June I was informed of Julie no longer works with the company. Cherise began making inquiries regarding financial issues. I was then contacted by Randy who said he was now my loan officer and he began to cover the details of the mortgage with me. He sent me some documents to sign via email which we did. Once again he began to inquire about some financial issues including my husbands retirement. He said he needed to show more assets in order to get the loan approved. We were under the impression and have been told that the loan had already been approved by Julie and Cherise. After a lot of back-and-forth with them for several weeks I was notified that upper management had taken over the loan and I was now working with Kirkland Lazarus. This has now been going on since the first part of July. About three weeks ago he instructed me to go ahead and purchase the flood insurance and that he would approve the loan and arrange for closing. On July 26 I was told that a notary would be coming to my house that night. That did not happen and was told it was because we have not been given a customer disclosure. I was to receive that the very next day and now over two weeks later still have not received it. My calls and emails have been largely ignored. Kirkland called me by mistake on August 7 and when he realized it was me and not the person he had called he proceeded to tell me that I would be receiving the disclosure that day and we could close three days later. I still have not received that disclosure and he does not reply to my emails or calls. It has been proven to me time and again that I have been misled and strung along by each and every one of the loan officers that have been involved. My largest concern is that the bill in the amount of $3400 has not been paid to the contractor that did the new skirting around our house. Two months of gone by and he has not received his payment. I am unclear if the other payments have been made fir other services rendered. We personally paid for the flood elevation certificate and the flood insurance totaling $600. All other costs were to come out at closing. I do not feel that this contractor that did the skirting should have to continue to work on his money because they learn officer is dragging his feet.
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ID
#1105502 Review #1105502 is a subjective opinion of poster.
Reason of review
Problems with payment

Majestic Home Mortgage - Loan Review

The worse place you can pick!! We are getting ready to retire. In August rates were at 3.25 percent. We heard about Majestic on the radio and called them to start a loan. We have great credit, should have been a fast deal. Instead they changed angents on us a couple times, had people quit, ordered the wrong paperwork, the list goes on and on of endless excuses. After 4 MONTHS we still hadn't closed and rates were way up!!!!! our monthly payment had went up 100 dollars per month!!!!!! Due to their mistakes. Also when we started we were told our home appraisal would be 375-500 dollars and would be refunded at close. (A SPECIAL) Well we were told that was then this is now!!!! MAJESTIC IS HORRIBLE!!!!!!!!!!!!!
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ID
#973741 Review #973741 is a subjective opinion of poster.
Reason of review
Bad quality

Majestic has no integrity to tell you the truth.

Majestic in my view has no integrity towards customers cannot even tell you up front why they bounce you from one agent to another and if you are not qualified after telling not to make two mortgage payments then at the last minute tell you to make your next payment with the mortgage you already are with. Please you waited until I was late on the payment then tell me to make the next payment.I hate liars and thieves wish they would close them down.Do not trust Majestic home mortgage lender.
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ID
#777026 Review #777026 is a subjective opinion of poster.
Location
Phoenix, Arizona
Cons
  • Idid not like
Reason of review
Poor customer service
New Reviewer

Majestic Home Mortgage Co. Scam!

I was getting a mortgage from Majestic Home Mort. Co in Garwood, NJ. They quoted me a rate with no points. For weeks I spoke with my broker, Shalom Kesselman, about locking in my rate. He assured me he would get my rate if not better. 5 business days before closing he quoted me some ridiculous rate. I demanded to speak to his supervisor John Grimaldi. John came back 15 min later to tell me the rates dramatically went up and I would have to pay up to 3 1/2 points. I pulled my mortgage from them. They refused to release the appraisal that I already paid for. When they realized I wasn't returning, the rates dramatically came down each day. They sold my mortgage and the new company had me locked in at a rate 3/4 of a point higher than what I was originally quoted. Thieves!!!
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ID
#134308 Review #134308 is a subjective opinion of poster.
Location
Camden, New Jersey

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