Maisonette
Maisonette Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Maisonette has a 1.8 star rating from 4 reviews; consumers are mostly dissatisfied with high prices, store layout, and limited discounts. Pros noted: cute items. Cons center on customer service and returns.
Positive Feedback
Shoppers praise the selection as cute and child-focused, which appears in many Maisonette reviews.
Negative Feedback / Risk Areas
- Repeated Maisonette customer complaints about no working phone number and unreachable customer service.
- Frequent issues with shipping, wrong items or sizes, and slow responses to refund requests.
- High price level relative to perceived value and unclear return process.
Key Takeaways for Future Customers
- Expect cute merchandise but check return and shipping policies before ordering.
- Be prepared for limited phone support; use email and document requests for returns and refunds.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Maisonette has a 1.8 star rating from 4 reviews; consumers are mostly dissatisfied with high prices, store layout, and limited discounts. Pros noted: cute items. Cons center on customer service and returns.
Positive Feedback
Shoppers praise the selection as cute and child-focused, which appears in many Maisonette reviews.
Negative Feedback / Risk Areas
- Repeated Maisonette customer complaints about no working phone number and unreachable customer service.
- Frequent issues with shipping, wrong items or sizes, and slow responses to refund requests.
- High price level relative to perceived value and unclear return process.
Key Takeaways for Future Customers
- Expect cute merchandise but check return and shipping policies before ordering.
- Be prepared for limited phone support; use email and document requests for returns and refunds.
Valdez, Alaska
Cannot call a rep to get a return shipping address
Hello, My order # is M85600**** and I need to return the snow jacket and bibs as the jacket is narrow and the bibs are huge. Neither fit my granddaughter who is 7.
I had the order shipped to my son's address, which is: Travis Caples, 6268 Yarrow Street, Arvada, Co. 80004, as you do not ship to Alaska. He paid 32.00 to have it forwarded to me in Alaska. Now I need your 'product returns' mailing address, and also packing slip to include with the set.
My son did not save it. Can you please email the return invoice to me at:
tgcaples@***.net soonest possible.
User's recommendation: Don’t shop at Maisonelle!
New York, New York
No phone number to be able to talk to a human representative
Then the name of the email a customer has to respond to if they have a question about the merchandise or have a concern. Really Maisonette!
So frickin arrogant. Pissedconsumer.com???
I was not pissed in the beginning, just needed to have a simple question answered but now I can hardly tolerate buying from your company.Dont buy from arrogant company.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
White Plains, New York
Horrible company
Paid for express expedited shipping and the package took a week. It was supposed to take 1-2 days.
Still hasn't arrived. I want my shipping money refunded. I have sent two emails, haven't heard back.
Tried calling, can't speak to anyone. Terrible customer service.
Preferred solution: Refund for delivery charges
Delivery
They got the address wrong, and even then it wasn't delivered to that address. They have not responded to emails, and they don't seem to accept phone calls.
- Cute items
- Customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Find another site
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWrong size sent
Nothing has happened...the phone number given to call customer service is not working. Yes, i'm pissed.
I order a lot of merchandise from you. Please advise asap.
User's recommendation: Know that if there is a problem...no real person to talk to...phone number not working
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible customer service
You cannot reach anyone by phone because no number is available and the reply on email is completely inflexible.
Preferred solution: Full refund
User's recommendation: Go elsewhere
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLate order
I reached out to them over 24 hours ago about a missing order and they havent responded. No way to get ahold of .
Greenbrae, California
My order will not go thru
I made several attempts to place and order and it would not go thru. Tried both my desktop and iPad.
I would have placed the order by phone, but there is no customer service number to call. This is very frustrating, so I missed the 15% discount. I tried placing same order the following day and after a couple of attempts it finely went thru.
I dont understand why there is no contact phone number. In the future I will order from another store that I can contact if I have an issue.
User's recommendation: Use a site you can contact if there is any kind of problems.
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