New Reviewer

Bad Customer Service

Update by user Mar 22, 2021

Have not gotten a response to date

Original review posted by user Mar 22, 2021
Drove over 2 hours to purchase Baccarat Rouge parfum. Nordstrom would not provide a sample to try before I made a purchase. I did make the purchase but I am going to return it due to how I was treated. Being told that a sample could not be given because there would not be enough for other customers. Very disappointed

User's recommendation: I would not recommend.

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#2469225 Review #2469225 is a subjective opinion of poster.
  • Love the fragrance
  • Could not sample
Preferred solution
Full refund


I recently placed an order at their online website. My order is no more than US $600. I shortly received an email from Maison Francis Kurkdjian stating that my order fell into the fraudulent transactions because it was over $450. They wanted me to send a photo copy of my ID along with the front of my credit card. I have never heard of a such thing being asked from company of this caliber. I tried to call the corporate office And their online office In Paris trying to reach a human person to talk about it but with no luck. But I did get a email back stating that this policy was not personal and that is something they normally do with orders over $450. So I read the terms and conditions and it clearly states that they accept orders up to €5000 with one purchase. So this is why I am offended
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#1353640 Review #1353640 is a subjective opinion of poster.
Reason of review
Problems with payment

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