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Verified Reviewer
New Reviewer

Lost parcel no refund 7 weeks later now being ignored.

My parcel from Mainline Menswear was firstly due on and paid for a next day delivery which it wasn't , it was then left in my recycling bin (which was in fact out for collection to be emptied ) their driver from their delivery firm DPD deeming this a safe place to...
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ID
#4351162 Review #4351162 is a subjective opinion of poster.
Location
Rothwell, Northamptonshire
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Resolved: Poor customer service, lie about returned product

Mainline Menswear - Poor customer service, lie about returned product
Update by user Jan 25, 2023

Company fixed the issue and I have been provided with full refund.

Original review posted by user Dec 26, 2022
Placed an order for a top which showed as size 4 large on their website, but was actually a size 4 medium when it arrived, so immediately ordered a size 5 Extra large (which arrived as a size 5 large!) Returned the smaller medium which hadnt even been opened and they refused the refund as they said it has been worn and smelt of aftershave! Strange as wasnt opened by me or even been tried on! Shocking customer service and would never buy from again!

User's recommendation: Don’t use.

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Resolved
ID
#4247516 Review #4247516 is a subjective opinion of poster.
Pros
  • Range of products
Cons
  • Refunds and returns
Loss
$84
Preferred solution
Full refund