Mainline Menswear
Mainline Menswear Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mainline Menswear has a 2.4 star rating from 5 reviews with mostly dissatisfied customers, frequent calls for refunds, complaints about customer service, late delivery and high price level.
Key Takeaways for Future Customers
- Expect variable product quality and occasional late delivery.
- Customer service and refunds may be slow; many request refunds.
- Check return and delivery policies before ordering.
Negative Feedback / Risk Areas
- Repeated customer complaints about customer service and refunds.
- Lost or misdelivered parcels and delayed or refused refunds.
- Inconsistent sizing and perceived poor quality on some items.
Positive Feedback
Some reviewers note a normally good range of products and past positive experiences.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mainline Menswear has a 2.4 star rating from 5 reviews with mostly dissatisfied customers, frequent calls for refunds, complaints about customer service, late delivery and high price level.
Key Takeaways for Future Customers
- Expect variable product quality and occasional late delivery.
- Customer service and refunds may be slow; many request refunds.
- Check return and delivery policies before ordering.
Negative Feedback / Risk Areas
- Repeated customer complaints about customer service and refunds.
- Lost or misdelivered parcels and delayed or refused refunds.
- Inconsistent sizing and perceived poor quality on some items.
Positive Feedback
Some reviewers note a normally good range of products and past positive experiences.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pontypool, Torfaen County Borough
Total lack of understanding regarding a late return the reason being I was hospitalised
Horrible customer service, late delivery, but wouldn't accept my late return even though the reason it was late was because I was hospitalized.
- Late delivery
Preferred solution: credit note
User's recommendation: order at your peril
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNot happy with last delivery and quality
Hi i have used mainline menswear and been very happy ,i had a delivery yesterday from mainline menswear of boss shorts and t-shirt set and 3 Ralph Lauren t-shirt and the quality is not very good
- Normally very good
- Hopefully just this time not very good quality
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Swansea, City And County Of Swansea
Order never received
- - Ordered a Christmas present.
- - Courier was Royal Mail.
- - They claim delivery to another street and won't refund.
- - Don't use this company.
Ordered a Christmas present from them. Courier was royal mail!
They say they delivered it to another street, picture of a thumb or finger over the lense!GPS gives this other address , proof it was delivered to the correct address! Customer service is non existent on this company as they refuse to refund as they have to put in a claim to the courier first!
Courier saying they won't honour the claim as they delivered! DONT USE this company if you want your stuff or something similar to customer service!
User's recommendation: Don't use!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy parcel
- - Delivery from Mainline included a T-shirt that was too big.
- - Royal Mail collected the parcel and it's now lost.
- - It cost me £50 with no refund yet.
I had a delivery form mainline an a T shirt that was too big so iv got royal mail to pick the parcel up an now its lost so iv had to contact royal mail customer service an they emailed me a letter to send to mainline to get my money back an nothing is being done it coz me -£50 an that is a lot of money to me
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGift code
I have tried to use my gift code to purchase items and I am told that it is invalid
Gift code: 232310DP
Amount : £186.01
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Scarborough, England
Lost parcel no refund 7 weeks later now being ignored.
- - Paid for next-day delivery but not delivered; parcel left in bin.
- - No refund or replacement after weeks; emails and Clearpay claim ignored.
My parcel from Mainline Menswear was firstly due on and paid for a next day delivery which it wasn't , it was then left in my recycling bin (which was in fact out for collection to be emptied ) their driver from their delivery firm DPD deeming this a safe place to leave my parcel!! This happened on the 22nd December and was a Christmas gift.
My bin was emptied with the parcel inside ! It is now February and I still haven't received my refund or a replacement item. Instead I have been expected to wait over 6 almost 7 weeks with no resolution. To have my emails ignored now on two separate occasions by mainlines menswear and my claim of no goods received via Clearpay also ignored and not even responded to.
Company now blocking me and deleting any negative review I leave on their socail media pages!
Not exactly the actions of an innocent company .. just Shocking !!
- Shocking from the very start
Preferred solution: Full refund
User's recommendation: Avoid! Avoid ! Avoid
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Poor customer service, lie about returned product
- - Ordered size 4 large; arrived medium.
- - Ordered size 5 XL; arrived 5 large.
- - Refund refused for wear and aftershave smell; would not buy again.
Company fixed the issue and I have been provided with full refund.
Placed an order for a top which showed as size 4 large on their website, but was actually a size 4 medium when it arrived, so immediately ordered a size 5 Extra large (which arrived as a size 5 large!)
Returned the smaller medium which hadnt even been opened and they refused the refund as they said it has been worn and smelt of aftershave! Strange as wasnt opened by me or even been tried on!
Shocking customer service and would never buy from again!
- Range of products
- Refunds and returns
Preferred solution: Full refund
User's recommendation: Don’t use
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