Main Event Reviews
Main Event Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Main Event has a 1.3 star rating from 4 customer reviews; consumers are mostly dissatisfied, citing high price levels, poor customer service, and unresolved party booking issues despite a fun atmosphere.
Key Takeaways for Future Customers
- Check party packages and contracts carefully before booking and read Main Event reviews for recent experiences.
- Confirm rewards, points, and any special offers in writing as promotions may not be honored.
- Expect difficulty reaching corporate for refunds or billing adjustments; allow extra time for confirmations.
Negative Feedback / Risk Areas
- Repeated Main Event customer complaints about unprofessional staff and ignored communication when booking parties.
- Customers report refusal to honor contracts, incorrect orders, and problems obtaining refunds or resolving billing issues.
- Poor phone response, long holds, and inconsistent enforcement of policies create booking and service risk.
Positive Feedback
Guests note a fun atmosphere as the main positive, though it is overshadowed by service and management problems.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Main Event has a 1.3 star rating from 4 customer reviews; consumers are mostly dissatisfied, citing high price levels, poor customer service, and unresolved party booking issues despite a fun atmosphere.
Key Takeaways for Future Customers
- Check party packages and contracts carefully before booking and read Main Event reviews for recent experiences.
- Confirm rewards, points, and any special offers in writing as promotions may not be honored.
- Expect difficulty reaching corporate for refunds or billing adjustments; allow extra time for confirmations.
Negative Feedback / Risk Areas
- Repeated Main Event customer complaints about unprofessional staff and ignored communication when booking parties.
- Customers report refusal to honor contracts, incorrect orders, and problems obtaining refunds or resolving billing issues.
- Poor phone response, long holds, and inconsistent enforcement of policies create booking and service risk.
Positive Feedback
Guests note a fun atmosphere as the main positive, though it is overshadowed by service and management problems.
Media from reviews
Olathe, Kansas
Not honoring contract created at olathe, ks location for split tables for birthday 3/03
The reviewer tried to contact the company before posting this review.
- - Contract for 14; private room available for 300.
- - Called 3/01 to add 2; total 16.
- - Taylor can't guarantee tables by the bowling alley.
Contract split table 14 guests their solution to accommodate more than the 10. Called to confirm around 3pm on 3/01 and add 2 more for total of 16.
We were then told by Taylor they cant guarantee tables behind bowling alley. That private room would be additional 300 and was available. My husband spoke to manager and was told the same thing. We were told Rachel wasnt there so didnt know.
Even though it is on the contract. We wouldnt have invited as many had we known this.
- Fun atmosphere
- Poor customer service
Preferred solution: I’m looking for a reasonable solution and them to uphold their end of contract at a minimum. Apology would be great but probably would be sincere.
User's recommendation: Don’t go to this location at least. I understand mistakes but zero effort to resolve.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Alpharetta, Georgia
Very poor customer service and food order was wrong and refused to remake other
The reviewer tried to contact the company before posting this review.
- - -Very poor customer service.
- - -Had to walk to the bar to order drinks.
- - -Order arrived cold; wing order was boneless.
- - -Refund issued after kitchen closed.
visited the main event in Alpharetta ga yesterday evening and had very poor customer service and and I also had a blowing lane and had no kind of service I had to walk up to the bar to place a order and the drinks was triableI had to return to the bar to get someone to get Oder out to me. It had also been sitting in the window and when we it to the table my order was was cold and they messed the other order up I asked the young lady what they put on the ticket and it was bone in wings and they gave us boneless so I asked for a replacement of the right wing she said okay I waited for about 20 minutes and a guy came to the table and Im giving you a refund kitchen just closed I stated I asked for right order that was posted to be remade he said it closed and no one came to check to see if we needed anything or ask if we was okay it was only 8 to ten people there besides the workers it was a very bad experience and the employees just dont want to work seems like
Preferred solution: Full refund
Fayetteville, North Carolina
Dismissed my communication attempts, unprofessional communication
- - I contacted the main office twice to arrange a party; they didn't respond, declined for a three-day notice, and the staff was nonchalant, unhelpful.
Still no call and I still cannot reach anyone at corporate
When I visited the establishment on Friday, they declined due to needing a three-day notice, even though I wanted the party on Sunday. The staffs nonchalant attitude despite showing proof of my attempts was frustrating. They dismissed the mistake and suggested I shouldve visited earlier. Despite my busy life as a single mom with multiple responsibilities, their judgmental remarks were uncalled for.
I tried calling corporate, but after multiple holds and disconnections, I couldnt get through. Their lack of communication prompted this visit.
Their unprofessionalism and refusal to rectify the situation are disappointing and unacceptable. My childrens birthday celebration was adversely affected, leading me to consider sharing this on the Better Business Bureau platform.
- Unprofessional judgmental lack of quality customer service
Preferred solution: For them to rectify their wrong
User's recommendation: Do not go here
Benton, Arkansas
Total scam/I was lied to
- - Paid over $400 for a party and points were not awarded.
- - They will not return or recommend.
It is an absolute scam if you are trying to have a birthday party!!! Paid over $400 for the gamer unlimited and upon booking said nothing about not awarding points that you accumulate when playing.
When you go to see the balance it says ZERO. Get the manager and he said unfortunately it is in very small print on your contract that the cards do not accumulate points but says we cant control what corporate puts on the website but we put what we want in the contract. Which the website says NOTHING about not awarding points during play time. Um what so you are doing the opposite of what your website says and tricking people, yes.
NEVER again will I come back (which by the way this was our first time) nor will we recommend this place to anyone. HORRIBLE management and next is calling corporate to get money back! Absolutely ridiculous! Do not book parties here!
Oh and by the way the manager was THOMAS and all he kept saying was I dont have control over any reimbursements. Which he knew he did!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerContact main event a week ago to book a party
The reviewer tried to contact the company before posting this review.
- - Customer tried to book a kids' party but got no call or email.
- - Recently opened; a three-day notice makes a Sunday booking impossible.
I contact main event a week ago and then again this week to schedule my kids bday party No one called me emailed or anything. I got off work early today to go and book it and they said it was too late because they needed three days and today is Friday and I wanted it for Sunday.
So now my babies will not have a birthday party thank you for your inconvenience inconsiderate and *** poor customer service. This establishment just opened and you guys are sorry as ***
User's recommendation: Don't go here fayetteville nc main event is sorry
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan't get charger to work
The reviewer tried to contact the company before posting this review.
EWe spoke to our electrician and he doesn't understand the error message. We have been trying to get in touch with the company and find that impossible to do. We are not pleased.Don
User's recommendation: Don't buy
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