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Mailboxes.com - Incomplete Order and No Action

We received a mailbox and post as an anniversary gift. When we received the packages, there wasn't any mounting material included. After my initial confusion, I figured it was a mistake a contacted the company. They explained that the mounting material was not included, even though the installation instructions clearly state that the material IS included. They have given us the run around for a while now. I will have to contact the relative that gave us this gift and explain that I am fighting for a refund on their behalf. This is certain to upset them as well.
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ID
#164019 Review #164019 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania

About

Mailboxes Return Policy
To read more: https://www.mailboxes.com/service/return_policy/
Mailboxes Delivery Policy
To read more: https://www.mailboxes.com/service/shipping_policy/
Mailboxes Terms of Service
To read more: https://www.mailboxes.com/service/terms/
Mailboxes Privacy Policy
Choose from this group of products when the U.S. POSTAL SERVICE will be delivering the mail. The Customer's local postmaster will visit The Client's site and install a master postal lock (when applicable) that allows access to the unit by a U.S. Postal Service employee through one master door opening. Choose from this group of products when a PRIVATE individual (non-USPS employee) will be delivering the mail. The Customer's order will include a factory installed master commercial lock (when applicable) that allows access to the unit through one master door opening. Salsbury Industries has created this privacy policy to demonstrate Company's firm commitment to privacy. The following discloses the information gathering and dissemination practices for this website. www.mailboxes.com will ask The Client of Mailboxes to provide Website with only the information The Company need to complete The User's transaction, to provide The Client with customer service or so that The User can register for mailings, special offers, e-mail updates or other services.
To read more: https://www.mailboxes.com/service/privacy/
Mailboxes FAQ
To read more: https://www.mailboxes.com/service/faq/
Summary

Mailboxes is a company that is offering diverse types of mailboxes, address plaques for residents and commercial clients. Salsbury Industries, that is responsible for manufacturing of high quality mailboxes was established in 1936. These days the factory has more than 200 employees who are dedicated to their work. Consequently, clients can choose among a wide selection of shapes, styles and even materials of boxes for mail. The head office of this company is based in Los Angeles, California not far from the downtown. For more information future clients can contact the customer support managers and discuss with them all stages of shipment and delivery.

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