Jerilyn S Xmf

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Verified Reviewer
| map-marker Pleasantville, New York

I would like to spread the word of the excellent service I have received from Maid Pro.

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I have been using Maid Pro for several months and very glad I made this decision. The cleaning crew and office staff are friendly, professional, and go out of their way to accommodate your needs. They bring all their own cleaning products, which makes it easier for me not to have to worry about having them on hand.

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User's recommendation: I live in Westchester County and have had the pleasure of having Erin take care of all of my cleaning request.

Miryan R Gmw

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Verified Reviewer
| map-marker Medford, Massachusetts

Haven’t received me 2021 W2 form

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I need to file my taxes and I havent received my W2 form I have already reach out and have had a terrible customer service and I want to know when will I be receiving my W2 form

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User's recommendation: Terrible place

Anonymous
map-marker Charlotte, North Carolina

W2 form never received

I never received my w2 2022 at my adress I would like to get it emailed and printed off if possible. Thank u

Maria carbajal

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Anonymous

Theft- No-Shows -Over billed

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Management is as bad as the cleaning team especially owner (Estalla) Poor cleaning, 2x of Not Showing up. Missing jewelry,

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Reason of review:
Bad quality
2 comments
Cyrene Wax

Your a sick person. Cleaning crew quits with no warning.

We did our best for all intensive purposes.

Not sure why you be so mean to us. Clean your own house.

Wassim Ull
reply icon Replying to comment of Cyrene Wax

Wow. So unprofessional

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Anonymous

Awful

Awful experience with the maid pro out of bridgewater NJ. Constant cancelation, not rescheduling when missed appointment, tex messages how was out service when they never showed up.

We had them for 6 months and complained multiple times with nothing dome to make up for the issues. Do not recommend them!!

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Reason of review:
Poor customer service
Anonymous
map-marker Middle River, Maryland

Maidpro Customer Care Review

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They are awful , don't train properly, read from scrip each time you complain, never fix problems as promised. No consitancy with having the same person clean, so you are starting over each time.

I would never recondmend them to anyone. They are nothing but talk.

Employees leave one after another . Poor poor service!'

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Reason of review:
Poor customer service
Anonymous
map-marker Bellevue, Washington

Maidpro Customer Care Review

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Workers and manager rude and unprofessional. Cleaners are thieves and wipe everything down.

Never on time, liars and their equipment always breaks down. Service is terrible!!

Manager is never in the office. Bad customer service.

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Reason of review:
Poor customer service
Ronrico Ooe
map-marker Plano, Texas

Maid Pro - Plano, TX

LOCAL OFFICE was LATE, MANAGER UNBELIEVABLY RUDE

When I called to speak to the manager and let her know that I would not be in need of her services any longer because her employee was late, I was met with an attitude. I was told "There isn't a contract; did you sign something?

Did I?" - not exactly the tone to set with a potentially new customer - and mind you, HER EMPLOYEE WAS LATE but SHE HAD MY CC #. I told her that a) the intake specialist had not sent me an email expressing the time, date and amount that I needed to pay to which I was met with "That's the home office, not my office". B) that the initial time window I was told would be between 11 and 3 and that I would receive a courtesy call that day (Thursday) from the local manager to confirm my appointment for tomorrow - FRIDAY, 9:50am, STILL NO CALL or CONFIRMATION EMAIL. I called the office and was told by the representative that "My manager says that we will have someone out between 1 - 3pm (but the manager did not speak with me herself - good business etiquette).

C) 3:15pm on Friday - I have not received a courtesy call from the manager or one from the cleaning person, When I attempted to call the office (I went to voicemail 7 times) I had the privilege of being told by the MANAGER that we didn't have a contract, regardless of the fact that I had not received a confirmation e-mail that "The price is already locked in" (curious statement because I contacted this company to PAY someone to clean my home.... not to receive services for FREE or at a discount) and that she was "Trying to do you a favor by squeezing you in today" (I didn't ask for a favor to be made, If she didn't have the time, don't book me for that date - offer me another or ask when would be a better time for me as the customer). ALL OF THIS WITH AN ATTITUDE!

Absolutely hands-down the MOST HORRIFIC CUSTOMER EXPERIENCE I HAVE EVER HAD.

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Cons:
  • Local manager janets attitude
Reason of review:
Poor customer service

Preferred solution: none... just voicing my experience

Anonymous
map-marker Altamonte Springs, Florida

.worst service ever

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maid pro should be maid *** (conjob). what a lousy job!

when office in Altamonte was advised of the poor job they refused to send a new crew. they charged over $330.00 to clean 1 mirrored wall 2 small bathrooms,2 shelves over the washer dryer and one glass door. the tile floors which were newly installed, were left with grit. beware if you hire this bunch of inexperienced so called cleaners.

the workers spent more time trying to fix their vac than cleaning. I ended up cleaning the shelves myself while they watched.

never hire this company, they do as little as possible to extend their time and charge by the hour. big time rip off!

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Loss:
$250
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

jg Uad
map-marker Austin, Texas

Don't use Maid Pro

Updated by user Mar 01, 2012

Recently the corporation has been in contact and has been trying to resolve this issue. I do appreciate the response so far, and the corporate staff have been very helpful.

Original review Feb 29, 2012

Over a year ago I approached this company to clean my house. After a phone and in person estimate, they agreed to clean my house for the price I was paying for my previous service. Last week when they cleaned my house, they didn't clean my basement (but they normally do). The owner called, informed me there is confusion as to if the basement should be cleaned - after a year - and that it was reported his staff were billing two hours LONGER than I have ever seen them in my house. They normally clean for 2 hours - they are reporting to him 3. Thus he wants to raise my rates due to the time.

His staff are incorrectly billing him, and now he wants me to pay for it.

Shame.

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1 comment
Guest

You are sick. Clean your own house.

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