Mackensie Gvr
map-marker Sudbury, Suffolk

Unsatisfied customer no customer service

I purchased a pair of mahabis slippers which were due to be delivered by Amazon

Somewhere along the line my address was amended and before delivery I wrote a message to Amazon delivery to correct it

Needless to say -I did not receive my items even though they were left by back door according to the message online

I emailed Mahabis and am still waiting for an investigation to take place

I have previously purchased about 4/5 pairs in the past without a problem

I am not impressed and wont be ordering again

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User's recommendation: Buy elsewhere

Resolved
Kevin S Lrt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Terrible customer service

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Updated by user Dec 19, 2023

Company fixed the issue and I have been provided with apology. Very happy issue was sorted by the company

Original review Dec 11, 2023
I ordered a pair of personalised slippers after completing the order and within 10 minutes I realised I had only asked for one slipper to have the name on the top and side I emailed straight away no response I emailed again first thing this morning the office opened at 9am I emailed at 08,30 still no response I then received an email at 15.00 this afternoon to say the slippers had gone into production I then received an email at 10 this evinced saying that there was nothing that could be done why would I order a pair of slippers with only one being engraved what a con I have now wasted £147.00 and will have to throw them away A COMPLETE WASTE of MONEY
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Loss:
$147
Pros:
  • No contact phone number
Cons:
  • No cons

Preferred solution: A solution to my issue re order and send the in monologue slippers back

Resolved
Kevin S Lrt

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: I not contacting me back

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Mahabis - I not contacting me back
Updated by user Dec 15, 2023

Company fixed the issue and I have been provided with product or service ordered. The company got back to me and am very happy with the resolution offered.

Original review Dec 11, 2023

I ordered a pair of slippers last night Sunday 10th December I realized I had made an error and sent an email requesting a change I emailed again today 11th and have still heard nothing back I have now had an email that they have gone into production I will now get a pair of personalized slippers with the name just on one slipper I am not happy I did my best to contact the company when I realized there was an issue, and they have not bothered to respond back to me

View full review
Loss:
$147

Preferred solution: The issue resolved

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