Magnuson Hotel Reviews
Magnuson Hotel Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Magnuson Hotel has a 1.9 star rating from 4 reviews and overall consumer sentiment is negative with frequent complaints about cleanliness and policies.
Positive Feedback
Some guests noted location and price level described as medium, but few endorsements appeared in recent Magnuson Hotel reviews.
Negative Feedback / Risk Areas
- Repeated reports of dirty rooms, odors, pests, and poor maintenance.
- Consistent complaints about customer service, discriminatory treatment, and unfair cancellation or refund handling.
- Billing and booking disputes, including charges and reservations issues with third parties.
Key Takeaways for Future Customers
- Read Magnuson Hotel reviews first and verify refund policies before booking.
- Document interactions with staff and confirm bookings to avoid disputes over charges.
- Expect limited amenities and consider alternatives if cleanliness and customer service are priorities.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Magnuson Hotel has a 1.9 star rating from 4 reviews and overall consumer sentiment is negative with frequent complaints about cleanliness and policies.
Positive Feedback
Some guests noted location and price level described as medium, but few endorsements appeared in recent Magnuson Hotel reviews.
Negative Feedback / Risk Areas
- Repeated reports of dirty rooms, odors, pests, and poor maintenance.
- Consistent complaints about customer service, discriminatory treatment, and unfair cancellation or refund handling.
- Billing and booking disputes, including charges and reservations issues with third parties.
Key Takeaways for Future Customers
- Read Magnuson Hotel reviews first and verify refund policies before booking.
- Document interactions with staff and confirm bookings to avoid disputes over charges.
- Expect limited amenities and consider alternatives if cleanliness and customer service are priorities.
Mesquite, Texas
Problem with hotel
- - Phone lines were not answered; a callback was requested.
- - After checking five rooms, we had to find another place to stay late at night.
No one would answer the phone There were many issues at the hotel and I need to speak to someone. It is too much to type so if someone would please call me back at 214-580-****.
I have never had so many issues at a hotel before. Someone needs to check the hotel we were going to stay out but after checking 5 rooms we had to go find somewhere else to stay late at night
Suffolk, Virginia
Because the room was filthy With dirty towels and wash clothes under the sink
The staff kept coming to the door in the middle of the night. They were saying it was a vacant room when it wasnt . Room had a old ordor.
User's recommendation: Never again
Virginia Beach, Virginia
Discrimination
- - Management sent a discriminatory letter targeting extended stay guests.
- - The letter limits amenities and imposes fees, citing overcrowding.
I am an extended stay guest at the Magnuson hotel on 5/24/2023 management sent a letter that was very discrimitory in nature singling out extended stay guests. The difference being extended stay pay less so keep that in mind.
They want us to sign it stating ONLY extended stay guests can not and will not use their ammenities ever and various other rules and regulations such as charging for toilet paper etc. They gave one bogus reason claiming overcrowding, which doesn't even make sense. This is a 2- star hotel that is usually pretty vacant. I can assure you overcrowding is not the issue and if by some rare chance it were shouldn't it come in to play then?
No rules or agreements were broken to initiate this. It is extremely obvious that they view extended stay guests as a nuisance and are trying to inconvenience us as much as possible by setting these unrealistic yet oddly specific rules so they have a reason to terminate certain guests. It is very apparent they do not respect or hold extended stay guests in the same regard or feel we deserve the same level of service , the same guests that keep this hotel running in the winter and off season.
I was originally a short term guest and once I switched to extended stay they moved us into the dilapidated, outdated, rundown, infested, dirty extended stay building that is in a much more significant state of diteriatoion than other buildings and I am sure is in violation of many building codes and wouldn't pass an inspection.
I'm trying to find out if this violates any consumer protection rights or discrimination laws. I'm sick of getting treated like *** because I'm broke.
Preferred solution: Void agreement
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Verified Reviewer |
Texarkana, Texas
Want a refund was not there 30 min and was asked to leave
- - Friend banned from the hotel for a July activity.
- - I was there 30 minutes before police arrived.
- - I asked for a refund; staff said no refunds.
My friend was banded from the hotel from some activity that happened in July. I new nothing of whatever happened.
I was only there 30 minutes and than the police showed up she had to leave fine, but why was I asked to leave I asked for my money back the night employee said there is no refunds! I was tired and that was all the money I had left!
Preferred solution: Full refund
User's recommendation: Do not go there
A disturb employee fabrication info in the computer years ago,I had no knowledge of until a few days previously...
- - Manager Ms. Elizabeth claimed I smoked in a room years ago, preventing checkout; I never smoked and say the claim is fabricated.
I was told by the manager Ms. Elizabeth that I wasn't allowed to check out a room because I smoked in the room,years ago when I stayed. I never smoked in the room & I never was confronted that I smoked in the room.Some one fabricated something ..
Preferred solution: Correct computer fabrication of me
User's recommendation: Maybe
This place is pitiful!
- - Hotel needs remodeling and the room smells stale.
- - Carpet dirty, hallway dark, dead roach, no remote, and we'll be gone by 10:30 am.
The hotel needs a complete remodeling. Our room smells stale, the hallway leading up to our room is dark, dirty.
The carpet in our room is nasty. The dead baby roach is interesting. Thank GOD our stay is short. Yes we have a t.v.
but! NO REMOTE!!!
My mother is sleeping with clothes on.
Fortunately, we"ll gone by 10:30 am
- Shelter for night
Preferred solution: Price reduction
User's recommendation: Run fast and run far!
Charlotte, North Carolina
CLAIM
- - The reviewer reports dissatisfaction with the stay and customer service.
- - The owner was disrespectful and used offensive language.
THE HOTEL OWNER IS A NASTY, DISTASTEFUL HUMAN BEING. I WAS SO DISSATISFIED AND DISAPPOINTED WITH THE STAY AND CUSTOMER SERVICE EXPERIENCE ITSELF.
THIS HOTEL NEEDS TO BE SHUTDOWN IMMEDIATELY. EMPLOYEES ARE UNDER PAID AND HAS TO PUT UP WITH THE OWNERS BAD TREATMENT AND ATTITUDE. HE DISRESPECTED ME BY CALLING ME OUT MY NAME(BITCH) AS I WAS LEAVING THE PREMISES IN FRONT OF MY MOM. AS A HOTEL THAT SERVES THE PUBLIC TO ANYONE WHO WANTS AND NEEDS TO BE ACCOMMODATED MAKES ME NOT WANT TO EVER IN MY LIFE STAY AT THIS PLACE AGAIN.
THE OWNER DOES NOT TAKE ACCOUNTABILITY FOR HIS ACTIONS AND BLAMES OTHER AS A RESULT. I HAVE HIM RECORDED BEING A UGLY NASTY HUMAN BEING.
User's recommendation: WOULD NEVER RECOGNIZE
Arlington, Texas
This hotel is horrible
- - Magnuson Hotel DeSoto, TX has dirty rugs and walls and doesn't smell like Pine-Sol.
- - I will check out May 6 instead of May 8 and won't return.
I am from Detroit I came to Magnuson hotel in DeSoto, Texas to spend time with my mom, so I don't like the way this hotel operates the rugs and wall are dirty it doesn't smell like Pine sol it just ridiculous how they can have this hotel even open I book this hotel till May 8 I'm checking out May 6 instead I will not return to this hotel I wouldn't put my dog in this nasty *** hotel only had one-night stand on the picture it has two
- Quiet
User's recommendation: Don't come to this one
Bourbonnais, Illinois
Magnuson is horrible
- - Suitable for college-aged guests or families with loud children.
- - Professionals seeking peace and quiet, even on weekends, should stay elsewhere.
If you are college aged or have a lot of screaming children to entertain, this place is for you. If you're a professional who wants peace and quiet, EVEN ON THE WEEKEND, pay extra and stay somewhere else!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ashburn, Virginia
Magnuson Hotel of Kennesaw Plays Dumb Instead of Honest
- - Date glitch swapped June 16 for July 16, causing no-show email.
- - Magnuson and bookings.com dispute cancellations and charge for a stay not provided.
This hotel was booked through bookings.com I know what you're thinking. Trust me, my lesson is learned.
These 3rd party deals suck, I'm sorry I ever did them. Honestly.
A glitch caused my request date of June 16 to show up as July 16 because I made the reservation on June 16. (bookings.com denies this...surprise, surprise.) I showed up at the Magnuson hotel.
They wanted an extra $15.00 per day for the dog and I didn't accept that. The woman at the counter said she would cancel and the cancellation had to go through bookings.com. Now, when you use bookings.com after the booking is done, you get a confirmation needed email. I didn't confirm it.
You get no further emails. So when I received an email from bookings.com that said 'no show' I wondered 'what the?' Magnuson Hotel claims they have no record of cancellation. Why would I show up there on June 16? Again, they claim they have no record of it.
I made another reservation on the 16th and stayed there but Magnuson kept my booking there active and charged me for it on July 16th. They claim they have no record of it. They claim they don't know who worked that day. Indian families run these hotels.
Of course they know who was on duty that day. PERIOD. Both companies KNOW at the very least, this was an oversight on someone's part. It was their's but since I can't prove it, I guess it's mine.
Remember the slogan, 'the customer is always right.'??? Magnuson told me the bookings.com charges the card, they do not. bookings.com told me Magnuson charges the card, they do not. What is clear is they would rather waste your time than give you your money back.
Money NOT EARNED. There was no service given. I got nothing from this. Nothing.
I run a business. If I give a customer nothing, I expect nothing in return. This is not any capitalism I want to be associated with. This is theft.
This is stealing. People go to jail for theft.
Are companies people??????? Magnuson Hotel needs to go to jail.
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