New Reviewer

Magnuson is horrible

If you are college aged or have a lot of screaming children to entertain, this place is for you. If you're a professional who wants peace and quiet, EVEN ON THE WEEKEND, pay extra and stay somewhere else!!
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ID
#1126466 Review #1126466 is a subjective opinion of poster.
Location
Bourbonnais, Illinois
Reason of review
Bad quality
Junior Reviewer

Magnuson Hotel of Kennesaw Plays Dumb Instead of Honest

This hotel was booked through bookings.com I know what you're thinking. Trust me, my lesson is learned. These 3rd party deals suck, I'm sorry I ever did them. Honestly. A glitch caused my request date of June 16 to show up as July 16 because I made the reservation on June 16. (bookings.com denies this...surprise, surprise.) I showed up at the Magnuson hotel. They wanted an extra $15.00 per day for the dog and I didn't accept that. The woman at the counter said she would cancel and the cancellation had to go through bookings.com. Now, when you use bookings.com after the booking is done, you get a confirmation needed email. I didn't confirm it. You get no further emails. So when I received an email from bookings.com that said 'no show' I wondered 'what the?' Magnuson Hotel claims they have no record of cancellation. Why would I show up there on June 16? Again, they claim they have no record of it. I made another reservation on the 16th and stayed there but Magnuson kept my booking there active and charged me for it on July 16th. They claim they have no record of it. They claim they don't know who worked that day. Indian families run these hotels. Of course they know who was on duty that day. PERIOD. Both companies KNOW at the very least, this was an oversight on someone's part. It was their's but since I can't prove it, I guess it's mine. Remember the slogan, 'the customer is always right.'??? Magnuson told me the bookings.com charges the card, they do not. bookings.com told me Magnuson charges the card, they do not. What is clear is they would rather waste your time than give you your money back. Money NOT EARNED. There was no service given. I got nothing from this. Nothing. I run a business. If I give a customer nothing, I expect nothing in return. This is not any capitalism I want to be associated with. This is theft. This is stealing. People go to jail for theft. Are companies people??????? Magnuson Hotel needs to go to jail.
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ID
#512848 Review #512848 is a subjective opinion of poster.
Location
Kennesaw, Georgia
Loss
$61

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