Magnolia Audio Video
Magnolia Audio Video Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.8 star rating based on 1 customer review; consumers are mostly dissatisfied with a 100% unfavorable rating distribution. Reported issues include poor customer service and problems with exchange, refunds and cancellation policy; price level described as medium.
Positive Feedback
The company sells AV gear and offers a medium price level for products.
Negative Feedback / Risk Areas
- Incomplete installations and long delays reported.
- Poor customer service and lack of follow-up.
- Missing warranties and unresolved calibration or programming work.
- Issues with refunds, exchanges and cancellation handling.
Key Takeaways for Future Customers
- Check Magnolia Audio Video reviews and customer complaints before hiring.
- Get written timelines, warranty documentation and clear refund policies.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.8 star rating based on 1 customer review; consumers are mostly dissatisfied with a 100% unfavorable rating distribution. Reported issues include poor customer service and problems with exchange, refunds and cancellation policy; price level described as medium.
Positive Feedback
The company sells AV gear and offers a medium price level for products.
Negative Feedback / Risk Areas
- Incomplete installations and long delays reported.
- Poor customer service and lack of follow-up.
- Missing warranties and unresolved calibration or programming work.
- Issues with refunds, exchanges and cancellation handling.
Key Takeaways for Future Customers
- Check Magnolia Audio Video reviews and customer complaints before hiring.
- Get written timelines, warranty documentation and clear refund policies.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Two-day project still incomplete 11 months later
- - Magnolia Rockville, MD installed a theater.
- - Paid in full; 11 mos later not finished; no contact since Nov; Ctrl4 incomplete; mic missing; cal not done.
Hired Magnolia Rockville, MD in August 2014 to install a home theater system (audio, video, Control4). What was supposed to be a simple two-day job (paid in full before day 1) still has pending items 11 months later! Worse: in spite of the many emails I sent them over the last months, I haven't heard of them since... last November!
This lack of professionalism and decent courtesy is striking, especially when you consider this is supposed to be a very big company.
Avoid by any means: their only purpose is to sell you AV gear and walk away!
Pending issues:
- Control 4 programming incomplete
- missing calibration microphone from AV receiver
- sound calibration never performed
- walk through never done
- do not have the warranties for the gear purchased
- Lack of basic courtesy
- Customer service
- Lack of profesionalism
Preferred solution: Deliver product or service ordered
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