New Reviewer

Two-day project still incomplete 11 months later

Hired Magnolia Rockville, MD in August 2014 to install a home theater system (audio, video, Control4). What was supposed to be a simple two-day job (paid in full before day 1) still has pending items 11 months later! Worse: in spite of the many emails I sent them over the last months, I haven't heard of them since... last November! This lack of professionalism and decent courtesy is striking, especially when you consider this is supposed to be a very big company. Avoid by any means: their only purpose is to sell you AV gear and walk away! Pending issues: - Control 4 programming incomplete - missing calibration microphone from AV receiver - sound calibration never performed - walk through never done - do not have the warranties for the gear purchased
View full review
ID
#674580 Review #674580 is a subjective opinion of poster.
Location
Rockville, Maryland
Cons
  • Lack of profesionalism
  • Lack of basic courtesy
  • Billing practices
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Deliver product or service ordered

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article