Salmaan Qhu

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| map-marker Rockville, Maryland

Two-day project still incomplete 11 months later

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Hired Magnolia Rockville, MD in August 2014 to install a home theater system (audio, video, Control4). What was supposed to be a simple two-day job (paid in full before day 1) still has pending items 11 months later! Worse: in spite of the many emails I sent them over the last months, I haven't heard of them since... last November! This lack of professionalism and decent courtesy is striking, especially when you consider this is supposed to be a very big company. Avoid by any means: their only purpose is to sell you AV gear and walk away! Pending issues: - Control 4 programming incomplete - missing calibration microphone from AV receiver - sound calibration never performed - walk through never done - do not have the warranties for the gear purchased
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  • Quality of service
  • Lack of profesionalism
  • Customer service
Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

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