Ronald D Jyh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Ngawi, East Java

More than 31 days and my gift is still not received

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I placed an order on 09/20/2024 and they didn't deliver. I have sent numerous emails, but they keep saying that they are shipping my order out.

So, after 31 days, I called and she said it was being shipped today. I had to email the supervisor.

View full review
Loss:
$26
Cons:
  • Dont do business with them

Preferred solution: Deliver product or service ordered

User's recommendation: Keep your word to your customers

Alexis D Cny

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer

Where is my orderPQM0Q8T2-1 I am unable to reach anyone and I made this order since June

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Magick Com - Where is my orderPQM0Q8T2-1 I am unable to reach anyone and I made this...

I paid for my items, and you failed to deliver. This company is being reported as a scam so don't use them.

View full review
Loss:
$90
Cons:
  • Fake company

Preferred solution: Full refund

User's recommendation: Do not buy from them

2 comments
Guest

Owner is Dominic Riccitello threaten to sue and you will get your money back.

Guest

If you contact them and threaten to file a report that they are fraudulent they will send your order out. That's what I did and my order is finally on its way. Good luck!

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Jilliann Qhu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unhappy customer

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I placed an order in April 2024. I complained about the delay in delivery and they said they would send me a part of my order.

I received the partial order in May 2024 and I never heard from them again! This company needs to be closed because of their fraudulent practices, including refusing to answer the phone, emails, and not providing refunds. No items are available during their 30% off sale. I finally received my refund in June 2024.

Do not purchase from this company!! Beware!!

View full review
Cons:
  • Delay or never received items

Preferred solution: Price reduction

User's recommendation: Buyers beware

Jan S Vie

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Verified Reviewer

No delivery, no refund,

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Paid $21.50 on the web for an order + delivery. The credit card was charged.

After 2.5 months, no merchandise, no refund. Emails to customer support remain unanswered. The phone is answered only by a recording.

Even the Better Business Bureau intervention had no effect. Dishonest company.

Order MP0814****.

View full review
Loss:
$22
Cons:
  • Disonest and impossible to get in touch

Preferred solution: Deliver product or service ordered

User's recommendation: stay away from them

Anonymous
map-marker Philadelphia, Pennsylvania

Wrong delivery

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I email the customer service department and the email comes back unable to be contacted. Isabel did email me to see if she can get management to offer me something.

Their customer service department sucks. However, the incense is much cheaper than Amazon for the identical product.

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Anonymous
map-marker Murfreesboro, Tennessee

This company is fraud. Order a month ago and now no one will answer the phone.

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Never received order. What ender is there to say besides calling my bank and reporting them. That's it

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1 comment
Guest

Dominic Riccitello Is the owner of magick.com threaten to sue and you will get your money back.

Daekwon Byv

LIES and more lies

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Horrible company. They say they ship in 5-7 business days.

I contacted customer service after 2 weeks and was told they are backlogged and would ship in a few days. After another week I contacted customer service again and was told they shipped the order and provided a tracking number. All they did was print a shipping label. I tracked the "shipment" for weeks and it never showed as the package even being picked up.

It's been 6 weeks and still no order. I contested the charge on my credit card. They contacted me yesterday to see if I still want the order and if so, to reinstate the credit card payment. Nope.

I don't deal with fraudulent companies who lie to customers. Save yourself some time and order from other reputable companies.

Magick isn't the place. Don't buy from them.

View full review
Pros:
  • Had things i wanted
Cons:
  • Never ship and continually lie

Preferred solution: I'd like to see them out of business

User's recommendation: Scammers

1 comment
Guest

Dominic Riccitello Is the owner of magick.com threaten to sue and you will get your money back.

Anonymous
map-marker Philadelphia, Pennsylvania

Wrong delivery

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You messed up my order. You sent some products I didn't order and one product I did was not sent. Your return policy is a pain.

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Florence R Qmk

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Verified Reviewer
| map-marker Toronto, Ontario

I never received my order

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Theres a sucker born every minute that is their motto. Its been two months since I ordered they do not answer their phone.

Did you not return messages? Ive even called the post office and the number is too long for the shipping order. Its all bad. Im sure I will never see the order and they got my money.

They do not care its a rip off. Its a scam.

View full review
Loss:
$48

Preferred solution: Deliver product or service ordered

User's recommendation: It’s a big no do not order from them

1 comment
Guest

Dominic Riccitello Is the owner of magick.com threaten to sue and you will get your money back.

Sher P Bqr

Order never received.

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I placed an order a month ago and never received it. I have contacted magick.com many times (too many to count) and every time I get another excuse and they say they'll check into it and get back to me.

I never hear anything back and I have to contact them again. This is repeated over and over and over. At one point I received an email saying my order was shipped and giving me a USPS tracking number but the package never moved from Hawthorne, Ca so I contacted USPS and had them investigate and they said the tracking number was created but the package was never received by USPS. Now that it has been over 30 days (and they say they ship out in 3-5) I am just going to dispute the charge.

I have no idea what is going on at magick.com...seems like some people get their orders and some don't. They ship out a few small orders to try and seem legit but scam other people...especially anyone with a larger order.

Buyer beware...it is not worth the risk. Purchase from elsewhere and save yourself the time, money, frustration, and disappointment.

View full review
Loss:
$197
Cons:
  • Only a slim chance that you will actually receive your order

Preferred solution: Full refund

User's recommendation: Purchase from a reputable company. Magick.com is NOT that!

1 comment
Guest

Dominic Riccitello Is the owner of magick.com threaten to sue and you will get your money back.

Emily L Iao

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Scammers

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It's so hilarious that the precious review is the same as mine; Waited a month and a half to get my items. Was ignored after a month saying I wanted to cancel my order; Pathetic customer service.

View full review

Preferred solution: They don't need to be in business. Trash company

User's recommendation: NEVER bother.... don't waste your time and money

1 comment
Guest

Hi Emily I am unable to locate an email or order for you. Is it perhaps under a different name? I found a few emails for a few Emily but they have all received their orders or they are in transit, unless it was a new order placed over the last week or so.

gertrudde G

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Scammers

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Updated by user Nov 21, 2023

This is the worst level of customer service I have ever seen in my life. If you want to be a little *** to people don’t work in a job where it’s your responsibility to communicate. HOW STUPID AND BRAINLESS CAN YOU BE BEING DISRESPECTFUL TO A CUSTOMER ????

Original review Nov 24, 2023
I ordered from this company and my order never came. I messaged the help center multiple times and the new staff member they hired called Isabel is completely USELESS.

She ignored my messages multiple times and she was also extremely rude in the very few instances she did reply. The products at this shop are not worth the hassle.
View full review
Loss:
$65
Pros:
  • Cool stuff if you receive it
Cons:
  • People running it are disrespectful
  • Careless an incompetent

Preferred solution: Full refund

User's recommendation: Shop local for magic supplies

4 comments
gertrudde G

Not a single email sent had any disrespect or profanity. In fact I was more polite and respectful than the team of monkeys you hired to handle the situation. Good try talking down on me though, you obviously aren’t very smart trying to sit there and make up a story about how it’s my fault you don’t know how to do your job.

Guest

Emails are actually automatically block when profanity is used, and cussing out our reps whom are tying to help. Our reps are extremely helpful and respectful but will not continue to assist, if you become abusive.

You were not out your money, as all orders are either received or refunded. It appears this customer has a history of verbally abusing companies.

gertrudde G
reply icon Replying to comment of Guest-2469414

Speaking on an issue to try and get a resolution is in no way abuse, you clearly have no idea what you are talking about. If you take constructive criticism as abuse, I have no idea how you’ve managed to make it this far in life.

Guest
reply icon Replying to comment of gertrudde G

Dominic Riccitello Is the owner of magick.com threaten to sue and you will get your money back.

View more comments (3)

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