map-marker Cabot, Arkansas

Magical Dream Escapes Vacation Package Review from Cabot, Arkansas

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I paid for a service on Nov. 7th of 2014 and I was told I had 3 years to use my vacation package... I have never been provided the service I paid for. On Nov. 7th 2014, Angie and Luke sold me a vacation package for $537. I paid using my credit card. I am now trying to use my vacation package and have been told that I really only have 18 months to use it and not 3 years by Joyce. I am also not able to use this package I was sold by myself. I was told over and over again on the phone that if I can't find someone that meets the specific qualifications to use the package that is unfortunate but they can't do anything to help me. I was 21 at the time this vacation was sold to me, to be able to use the package you have to be 25-68 years old, married, or a single women over 30 with 50+ grand yearly income. I am none of those things. I originally called them on Thursday, March 31, 2016 to get a recent copy of their offered vacation. I was told that they cannot email me anything, Joyce also couldn't find my ever purchasing anything from them at first, I had to call back at 20 minutes on the phone with her with a contract number (28135). Luke told me that he would help me fill out my forms but I would have to go to a different reservation company to get new forms. I had my mother (Wanda) call to see what she could do. Joyce spoke illy of me. Joyce also said "anything can happen that can kick a form back... You can put single women and list your husband as your brother." Saying something about how men aren't generally interested in these vacation things... I told Joyce I would like to speak with her boss, she told me she is a supervisor and I don't really want to deal with her corporate office. I told her again that I wanted to speak with them and she kept insisting I had to deal with her. I called the number I had listed for Luke and left a voicemail about how unhappy I was with they way Joyce was treating me and I have yet to receive a call back. They are not providing me with the service I was promised on Nov. 7th 2014 nor was I treated with respect on March 31st 2016.
View full review
Reason of review:
Not as described/ advertised

Travel Agencies Expert Talks

Travel Tips: Airbnb VS Traditional Renting

Oct 30, 2020

Is it safe to rent from local vacation rental owners? What are the pros and cons of Airbnb and VRBO? In this video, Mary Branum, a vacation rentals expert, and experienced homeowner, shares her insights as to how vacation rental owners can maintain good clientele, how consumers should plan a vacation, and how to protect yourself.

Read full article
Mary Branum
Mary Branum

Mary Branum is a vacation rental expert, owner of Galveston Island and President of STROAG.

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article