Magical Alley Master Wandmakers Reviews

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Scammed

3 years later and I still never got a response back hah!! I ordered a wand back in 2017 for my sister. It was taking longer than expected so I emailed them to which they advised there was weather problems but would be getting it out soon. Followed up again a few weeks later and the just ghosted me. Don't buy from here!! You'll never get your product!

User's recommendation: Don't buy from here.

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ID
#3186315 Review #3186315 is a subjective opinion of poster.
Location
Brisbane, Queensland

Loss of Money and no Response

Paid $80+ for a wand and have been waiting for quite a few months and no responses to emails inquiring about said product. Pretty sure by the rest of the reviews they are a scam. Don't bother with this "Company".

User's recommendation: Move along and do no buy from them.

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1 comment
#2046386

I too purchased one back in December of 2020 and 290 days later.....nothing!

ID
#2582195 Review #2582195 is a subjective opinion of poster.
Location
Milaca, Minnesota
New Reviewer

Never received product

I placed my order using their online "Make a Wand" system, submitted my information and payment (with 30% discount). My payment was negotiated by my bank; but nothing has ever been sent from Magical Alley!
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ID
#2122718 Review #2122718 is a subjective opinion of poster.
Pros
  • Easy to use website
Cons
  • Not receiving my order
Loss
$39
Preferred solution
Deliver product or service ordered
New Reviewer

Multiple negative reviews

I wish I had investigated this vendor before placing an order. I did not receive any response when I inquired about an omission. Now I find there are multiple complaints about the same issue. Paid for but product never delivered. As well as no response from attempts to contact. Well, Buyer beware! My fault, I didn't do my homework. It won't happen again.

User's recommendation: This might be a vendor to ignore. Apparently not one order by the looks of the many complaints has been delivered.

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ID
#1982758 Review #1982758 is a subjective opinion of poster.
Cons
  • Apparently the company may be nonexistent
Loss
$125
Preferred solution
Deliver product or service ordered

Avoid this business

It has been a year since I ordered. I still have no wand. They do not answer emails in a timely manner (if at all). The excuse is that their daughter it's responsible for emails and she is in college. During this year they updated their web page but did not mention being a year behind production. They have not stopped taking orders either. That is very unethical business practice.
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ID
#1734654 Review #1734654 is a subjective opinion of poster.
Location
Chicago, Illinois
Service
Magical Alley Master Wandmakers Shipping Service
New Reviewer

Have not received order. Has been 9 months

Update by user Jul 08, 2019

Magical Alley continues to ignore my request for a reimbursement.

Original review posted by user Jun 23, 2019
I ordered two (standard) wands in September. It's June now and I have not yet received my order. I sent multiple follow-up emails to remind them. My last email asked for a refund, but I have not received a reply. I do not recommend this company.
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ID
#1566303 Review #1566303 is a subjective opinion of poster.
Pros
  • Customized designs
Cons
  • Not receiving my order
  • Customer service
Reason of review
Order processing issue
Loss
$115
Preferred solution
Full refund
New Reviewer

Complete SCAM

They always told me it was coming and was on back order. I finally decided to ask for a refund. They responded immediately saying they can add additional items to my order and just charge my invoice. I stated no thank you I would just like a refund since it has been over 6 months and they blocked my email. Guess I am out 50 dollars
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ID
#1488602 Review #1488602 is a subjective opinion of poster.
Cons
  • Scam
Reason of review
Scammed out of money
Loss
$50
Preferred solution
Full refund
New Reviewer

Ignored For Half A Year After Paying $70+

Any fans of Harry Potter universe has always wanted their own wands, right? Well the first website to come up will be Magical Alley Master WandMakers, and at first glance this is an awesome website. And I understand that they are a home run business, so being busy and taking time to make the wands (with your choice of core might I add) will take a good chunk of time. But if the customer asks maybe five or six months down the line about the status of their wand(s) and get no answer, that customer will get worried then probably upset. If you can sit down and play on social media and work on new products for the website and even remodel the website and do cosmetic changes to the website, you can sit your *** down and message your customers. It should not take a customer going to all social media and even review websites talking about the *** experience they had to get your attention. All I needed was a message saying you got you got any of my multiple emails and I would still be a happy little customer. But I'm pissed and you won't even give me my refund. Maybe there is a reason you don't have reviews activated on your social media...
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ID
#1214662 Review #1214662 is a subjective opinion of poster.
Service
Magical Alley Master Wandmakers Customer Care
Pros
  • Coupon on website homepage
  • Customization of my wand
  • Easy to use website
Cons
  • Customer service
  • Putting out new products instead of customer orders
Reason of review
Poor customer service
Loss
$70
Preferred solution
Full refund

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