Magellans
Magellans Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Magellans has a 1.0 star rating from 1 review and consumers are mostly dissatisfied. Recent recommendations are "Don't buy" and "Beware". Reviews cite poor customer service, slow or missing refunds, high price level, and a misleading membership/subscription charge.
Key Takeaways for Future Customers
- Check Magellans reviews and monitor your credit card for unexpected membership or billing charges.
- Expect slow or no response on refunds, warranty, or replacement parts requests.
Negative Feedback / Risk Areas
- Repeated Magellans customer complaints about unresponsive customer service and unresolved refunds.
- Reports of unauthorized monthly membership charges and unclear subscription/auto-ship opt-ins.
- Difficulty obtaining replacement parts or service for defective coolers and luggage.
Positive Feedback
There are no notable positive comments in the provided reviews.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Magellans has a 1.0 star rating from 1 review and consumers are mostly dissatisfied. Recent recommendations are "Don't buy" and "Beware". Reviews cite poor customer service, slow or missing refunds, high price level, and a misleading membership/subscription charge.
Key Takeaways for Future Customers
- Check Magellans reviews and monitor your credit card for unexpected membership or billing charges.
- Expect slow or no response on refunds, warranty, or replacement parts requests.
Negative Feedback / Risk Areas
- Repeated Magellans customer complaints about unresponsive customer service and unresolved refunds.
- Reports of unauthorized monthly membership charges and unclear subscription/auto-ship opt-ins.
- Difficulty obtaining replacement parts or service for defective coolers and luggage.
Positive Feedback
There are no notable positive comments in the provided reviews.
Phenix City, Alabama
30qrt minnow cooler hinges broken need replacement
Open cooler and hinges just broke no customer service will help replace dem cannot find replacement on line..
User's recommendation: Don't buy
Kiln, Mississippi
To get plug for ice chest
Im not a pissed customer,hit button by mistake. I am trying to get a plug for my cooler. I wish someone would & help me.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerMisleading rewards program that keeps your credit information and charges you monthly!
- - Unauthorized monthly charge after Magellan's purchase.
- - Prechecked option triggered charge; user unaware.
- - BBB accreditation claim not confirmed by BBB.
I purchased online merchandise from Magellan's, charged it to my credit card account, then found an unauthorized "membership" monthly charge on my credit card bill. There was something obviously prechecked and I was never aware I had clicked something that triggered an automatic monthly charge going forward.
I never even received any emails to let me know this was happening. This is unethical, and misleading. Be aware, and watch closely if you order from them. You could easily end up paying for something you didn't order for as long as you don't notice the almost $18 monthly charge that you never signed up for.
I will never do business with them again.
The website also states it's BBB accredited and when I check the BBB they do not show up. Shop here at your own risk!
User's recommendation: Beware
Springfield, Missouri
Refund Policy Review
Returned defective merchandise as instructed. No refund after more than 2 1/2 months. They do not answer their phones or emails.
Pleasanton, California
No response to request to fix defective merchandise
- - One bag's interior seam came apart due to improper sewing.
- - Straps twist, making the bag hard to carry.
- - Email attempts to Magellan were ignored.
I purchased three small pieces of luggage in March 2013 for a European trip. While on the trip, an interior seam in one of the bags came apart because it was not sewn properly; in addition, the straps kept twisting, making the bag difficult to carry.
Since I do not live in Santa Monica, I contacted Magellan by e-mail. Twice. Both e-mails were ignored (though I did receive automated we re looking into it responses).
So I mus t assume that this company has no interest in addressing or fixing defective products or ensuring customer satisfaction. I wold recommend not doing business with them.
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I am a bit confused about "Magellan" and "Magellan's" brands. I think they are different companies.
I saw the logo of both products is different.
I assume Magellan's is the original one because it has a reliable website while the other one does not. So, if you contacted Magellan company, it would not be surprise if they did not respond.