Refund Policy Review

Returned defective merchandise as instructed. No refund after more than 2 1/2 months. They do not answer their phones or emails.
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ID
#552382 Review #552382 is a subjective opinion of poster.

No response to request to fix defective merchandise

I purchased three small pieces of luggage in March 2013 for a European trip. While on the trip, an interior seam in one of the bags came apart because it was not sewn properly; in addition, the straps kept twisting, making the bag difficult to carry. Since I do not live in Santa Monica, I contacted Magellan by e-mail. Twice. Both e-mails were ignored (though I did receive automated we re looking into it responses). So I mus t assume that this company has no interest in addressing or fixing defective products or ensuring customer satisfaction. I wold recommend not doing business with them.
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1 comment
#956371

I am a bit confused about "Magellan" and "Magellan's" brands. I think they are different companies.

I saw the logo of both products is different.

I assume Magellan's is the original one because it has a reliable website while the other one does not. So, if you contacted Magellan company, it would not be surprise if they did not respond.

ID
#427489 Review #427489 is a subjective opinion of poster.
Location
Pleasanton, California

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