Refund Policy Review
Returned defective merchandise as instructed. No refund after more than 2 1/2 months. They do not answer their phones or emails.
No response to request to fix defective merchandise
I purchased three small pieces of luggage in March 2013 for a European trip. While on the trip, an interior seam in one of the bags came apart because it was not sewn properly; in addition, the straps kept twisting, making the bag difficult to carry. Since I do not live in Santa Monica, I contacted Magellan by e-mail. Twice. Both e-mails were ignored (though I did receive automated we re looking into it responses). So I mus t assume that this company has no interest in addressing or fixing defective products or ensuring customer satisfaction. I wold recommend not doing business with them.
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