Ghislaine Bhu
map-marker Rochester, New York

Customer Service

I spoke to an agent named Alex, who was very helpful and who was extremely efficient and handled my request very quickly.
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User's recommendation: Great customer service.

map-marker Simpsonville, South Carolina

Totally unacceptable customer service.

Purchased Golf Digest through a funds raising organization. My checking account continues to be debited monthly far beyond my initial; donation. I have contacted Golf Digest and they were very unhelpful. Said I needed to contact the fund raising organization. Numerous attempts to contact Magazine Store On Line have been unsuccessful. They do not return calls. BEWARE!
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User's recommendation: BEWARE!

Everhett Sdv
map-marker Duluth, Minnesota

Cancel auto renewal

Removing auto renewal. I was not able to reach anyone and had to pay to contact the business. They do not take phone calls and it seems impossible to do what I was trying to do.
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User's recommendation: No customer service.


This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Never received subscription

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Magazine Store - Never received subscription
Ordered PC Gamer in October. Money was deducted from my account the next day. Never received the magazine. After contacting customer service they told that I HAD TO CONTACT THE PUBLISHER MYSELF! NO OFFER WAS EVER MADE TO REFUND MY MONEY! RIDICULOUS! TOTAL SCAM
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User's recommendation: Don’t use this company

1 comment

bad company

Varinia S

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Never got my magazine and I paid the subscription

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I paid the subscription for Better Home and Gardens and the Magazine Store never sent me the magazine
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Preferred solution: Deliver product or service ordered

map-marker Powder Springs, Georgia

Am not subscribed to any of your magazines but i noticed my bank account was deducted 19

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90 $,how do i get my money back.i don't know who gave my details and was very upset,nobody has ever told me about it,plus am not a good reader.
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1 comment

ditto---I have received several magazines (some double copies) that I never does this happen?

Kellie M Htf
map-marker Miami, Florida

Backordered issues never shipped/received or damaged.

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I ordered five back issues of EW magazine in on October 9th in two separate orders from where I was directed from EW's website. I received the first two magazine about 3 weeks later, but both had been damaged in shipping. Not ideal when they were meant to be gifts. Of the other three magazines, one finally arrived after about 5 weeks... then nothing. The other 2 magazines never turned up. There was no contact information on the confirmation email, so I disputed the charges with my credit card company. Eventually, through some digging, I found a contact form, but still haven't heard anything back. Bad enough that two of the magazines were damaged in shipping, but very concerned that it does not appear the last two magazines were shipped at all.
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  • Prices seemed reasonable
  • Variety of back ordered magazines supposedly available
  • 2 magazines were received damaged
  • No easy way to contact customer care
  • Shipping was very slow
Reason of review:
Problem with delivery

Preferred solution: Full refund

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