Maelstrom Boots
Maelstrom Boots Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Maelstrom Boots has 2.4 star rating based on 2 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Good looking, Light.
Cons: Customer service, Poor workmanship, Terrible customer service.Recent recommendations regarding this business are as follows: "I I will never make another purchase with them hoping they'll call me back to rectify this problem".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Maelstrom Boots has 2.4 star rating based on 2 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Good looking, Light.
Cons: Customer service, Poor workmanship, Terrible customer service.Recent recommendations regarding this business are as follows: "I I will never make another purchase with them hoping they'll call me back to rectify this problem".
Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is low according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrdered combat hiking boots 11 and 1/2 wide was sent a 10 medium
I cannot reach anyone. There's phone numbers but everything is disconnected.
All I wanted was what I paid for.
And now I cannot reach anyone very disheartening have really never read into a problem like this before. Hopefully they will call me back and give me the proper size boots
- Terrible customer service
Preferred solution: Deliver product or service ordered
User's recommendation: I I will never make another purchase with them hoping they'll call me back to rectify this problem
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Hope you don't have a problem, does not honor warranty, will not return correspondance
Besides PissedConsumer I contacted the BBB. After about a month she emailed to notify a new pair of boots were being shipped out.
I purchased a pair of their boots 12/05/18. They advertise a 1 year warranty.
My left boot zipper failed on 10/20/19. I used their online contact form to inform them and hopefully begin dialogue for a replacement. I received an email 11/05/19 from Customer Care rep Ingrid asking for a picture of the boot, my Amazon order number, shipping address so they can begin the review process. I responded with the required data 11/09/19.
I reached out again on 11/14/19 asking for any updates. No response. I called and left a voice message with Ingrid the next day. No response.
I called several times 11/18/19 and every call went to Ingrid's voice mailbox (I did not leave any further messages other than the first one). I do not abuse these boots as they are my favorite casual boot.
I only wear them for motorcycle rides. The zipper broke within the 1 year warranty period, it seems as they were going to honor this, but I am being ignored.
- Good looking
- Light
- Poor workmanship
- Customer service
Preferred solution: Let the company propose a solution
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