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I ordered eliquid and cartomizers from Madvapes twice in the last month and both times I did not receive the cartomizers. I contacted them several times on the first order and I was told that they would either credit me or actually send the cartomizers. But neither...
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I have had nothing but continiously horrible interactions with MadVapes. Every single person with this company has been rude and disrespectful. I just want my money back, or i would even be satisfied with my defective garbage product returned. Madvapes doesnt respond...
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#1044624
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Lemme tell you about the real mad vapes.... called 22 times to get a gx350 warrantied... no answer on any... the automated system hangs up after leaving you on hold for 1 hour... sent 16 emails, not one reply. This company is trash. Also, madvapes if your reading this...
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#1036739
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Smok G320 Review

Madvapes
#1048442
1.0
I did send a smok g320 in february for replacement. Now it is may 17 and they keep telling me they did not receive any devices from smok since then. It has been like 3 months since i sent the device to them.
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Madvapes Customer Care Review

Madvapes
#1035810
1.0
Worst customer service. The only person I can ever reach is wholesale. I have called about four times each day and no one answers. It's been about a week now.
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Madvapes Electronic Cigarette Refill Review

Madvapes
#1027196
5.0
It was great service and fantastic juice
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Probably the worst customer service I ever dealt with. Thanks a lot Smok for using them as your rma distributor. I sent my xcube ii in over a month ago now, and for the last three weeks straight they have been telling me that "it should ship out very soon this week."...
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Anonymous
Anonymous

same *** is happening to me right now with my alien mod

1.0
#989161
Reply to reviews
Twice now I have purchased liquids and tanks and have gotten them two-three weeks later. I open a ticket on the help desk and won't get a response for a few days. They then tell me there was an error with shipping and it will be out as soon as possible. Absolutely...
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Anonymous
Anonymous

I completely agree. Their website says 1 or 2 business days but I ordered my stuff an entire week ago and still have no tracking number. The lady even tried to tell me they m...

I have contacted Madvapes via email, phone, Facebook, and web forum for weeks to no avail. This shady company took my money and ripped me off of most of my order and to boot most of what I did receive was not even the correct VG/PG as stated on their websites...
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1.0
I didn't like
  • Like burning money
#880501
Reply to reviews
Never got product they no longer answer phone or respond to emails. Called Visa and filed claim to get refund. If you have the same issues contact your credit card company so we can get them shut down and others are not being put through this problem. Never got product...
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I ordered a very small order of 15$ for my first orderd try them out and after a week of them still not shipping my package when all the items were in stock I emailed them, and no response. For the next two weeks straight I sent 6 emails and tried calling twice and no...
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Madvapes
Madvapes

We seem to be having difficulties with our ticket system where our customers are not receiving an email directly in their inbox. However if you log into your account in the da...

I placed an order. The next day I placed an order from another vendor. 3 days later I had the second order at my door. MadVapes order still said processing. 2 Days later (6 days after placing the order) My MadVapes order still said processing so I sent them an inquiry....
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Madvapes
Madvapes

We seem to be having difficulties with our ticket system where our customers are not receiving an email directly in their inbox. However if you log into your account in the da...

Madvapes
Madvapes

We have recently moved warehouses and are currently changing our fulfillment processes and even hopefully our software soon to help with our overgrowing business. I apologize...

I have been dealing with them for 2 years , they forget to ship your order and when you ask them its the same story , they say it takes 3-5 business days to process , this is bs , I checked on my order daily for a week and says processing , and when you email them they...
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Madvapes
Madvapes

We have recently moved warehouses and are currently changing our fulfillment processes and even hopefully our software soon to help with our overgrowing business. I apologize...

MrSharkNasty
MrSharkNasty

Only losers take part in such an activity.