Mad River Mountain Reviews
Mad River Mountain Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.0 star based on 1 customer review; consumers are mostly dissatisfied. The review cites a high price level, poor customer service, and limited product/service options; a disputed $44 day lift ticket added to a $65 private lesson prompted a refund refusal and reports of rude personnel.
Positive Feedback
No positive aspects were reported in the available Mad River Mountain reviews.
Negative Feedback / Risk Areas
- Mad River Mountain customer complaints focus on high prices for lessons and lift tickets.
- Problems with customer service include refusal of refunds and rude personnel.
- Website booking clarity and billing for overlapping charges caused confusion.
Key Takeaways for Future Customers
- Check Mad River Mountain reviews before booking to verify pricing and policies.
- Confirm in writing whether lessons include lift tickets to avoid extra charges.
- Ask about refunds and customer service procedures before purchase.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.0 star based on 1 customer review; consumers are mostly dissatisfied. The review cites a high price level, poor customer service, and limited product/service options; a disputed $44 day lift ticket added to a $65 private lesson prompted a refund refusal and reports of rude personnel.
Positive Feedback
No positive aspects were reported in the available Mad River Mountain reviews.
Negative Feedback / Risk Areas
- Mad River Mountain customer complaints focus on high prices for lessons and lift tickets.
- Problems with customer service include refusal of refunds and rude personnel.
- Website booking clarity and billing for overlapping charges caused confusion.
Key Takeaways for Future Customers
- Check Mad River Mountain reviews before booking to verify pricing and policies.
- Confirm in writing whether lessons include lift tickets to avoid extra charges.
- Ask about refunds and customer service procedures before purchase.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Rip Off
- - Booked a 1-hour private ski lesson for $65.
- - Staff claimed a $44 day lift ticket was included with the lesson, then customer service disagreed.
I took my son to a private ski lesson last weekend, I booked a 1 hour private lesson ($65) in this resort, by mistake (or so I thought at the time because the web is not very intuitive) I acquired a day lift ticket ($44). When I got there I picked up my son's ticket and asked the employee about this, the employee responded that the day lift ticket was included in the private lesson (which made total sense, who is going to pay $100 for 1 hour) and that I could ask for a refund.
When I got home I contacted the Customer Service team and they told me that was not the case, that every person needs a day lift ticket to even be in the ski resort even if you're just there for 1 hour and even if you have paid for the private lesson. Bottom line: I think paying over $100 for a 1 hour lesson is a rip off, and even if this is not the end of the world I wanted to warn other skiers about this ski resort rude personnel and to encourage people to leave reviews such as this.
Preferred solution: Let the company propose a solution
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