My be fine if your shipping and billing address is the same

I ordered a Surface Pro 7 and entered the commercial address where I get my business mail and have parcels sent for security purposes. Their "policy" does not accommodate that model. OK, I will buy that $1,500 device elsewhere.
View full review
ID
#1731707 Review #1731707 is a subjective opinion of poster.
Location
Vancouver, Washington

Terrible. Unauthorized use of credit card. Stay away.

This company is terrible. A one star rating is one star too many. They used our credit card without consent. We called them to talk about ordering a laptop and gave them our credit card info to order. They soon called us back saying that they found a better product in their inventory that we might like instead. We said that we would think about it, but to hold the order until we got back to them. We hung up the phone. We had their number if we wanted to call back. In the meantime, we had started to consider other options. We discovered they were overpriced and this was not a cheap item or a quick decision to make -- it was a new MacBook laptop. During this time while we were deciding, they started ringing our phone off the hook. They must have been getting nervous hoping that they weren't losing a big sale. Finally, we decided to go with another company that we were more familiar with. Then, without our consent, MacMall representatives claimed that we had agreed to the order and they had just picked one of the laptops and placed the order for us. The price was well over $1,000. We talked to them again to say that we had not decided and that they did not have our permission to place the order. They disagreed. We said that we wanted to return the laptop. They did not want to take a return. So, we took the dispute to their payment processor, PayPal. We spent some time going through a dispute resolution process with them and PayPal was very helpful and orderly. We received the laptop in the mail -- the computer that we did NOT order -- and we took instructions from PayPal to return it to MacMall's business address that they had on file -- against MacMall's wishes. MacMall gave us the run around refusing to confirm whether or not they received the return. Paypal then determined it for them that they had indeed received the laptop back according to the tracking information. Palpal then forced a refund on MacMall's account and finally, we got our money back. Also --there were some rather ominously threatening comments made to us over the phone when they realized that we weren't going to listen to them and that we were taking the dispute directly to PayPal. A woman on the phone said that they still "already had our credit card number." We cancelled the credit card because their comments sounded threatening to us, especially in light of what they had already done. This part -- I do not know if it is a coincidence or not, but in the same year, we have had someone trying to attempt identity theft - someone tried to open a new credit card under our name in another state. Their attempt failed. So, we contacted the credit bureau, who can place identity theft protections on the name. We do not know yet if this criminal activity is related, but it is suspicious. And regardless, I would still stay far away from these guys. I definitely do not recommend ordering from this company. Their website was not organized as well as some others, they were rude and vaguely threatening and they used our credit card without permission. If you read this and have already run into trouble with them, don't hesitate to report to their payment processor and write a review.
View full review
ID
#1539788 Review #1539788 is a subjective opinion of poster.
Location
Richmond, Virginia
New Reviewer

Rippoff Artists

This company are masters at scamming. Employing every know boileroom trick../ Phony store credits then they charge you more for the same merchandise. Bounced refund checks and even reconditioned merchandise sold as new. The Internet is littered with complaints. And I believe that the internal staff create most of their own positive press. My experiences was for small amounts of money. But their staff was extremely corrupt and dishonest. They cashed a check, sent no merchandise and then offered store credit and super inflated the price. Then sent a bad check and then commenced to fabricate excuses to the state attorney general office. They would make the MAFIA blush If you are compelled to do business with these people (you are walking into a Hornet's nest), use only Visa, Mastercard and American Express. Do not except store credit as a consolation. Stick to your guns keep accurate records and complain to the authorities. These are scam artists. This is a front for an Asian company. Buyer Beware and go elsewhere.
View full review
ID
#1351186 Review #1351186 is a subjective opinion of poster.
Pros
  • Disgusting
Cons
  • Fraud
  • These are dishonest people
  • Terrible customer service

Spammed to death

Yes - I am a pissed consumer as I'm being spammed to death. They've sent me junk e-mails every day for five months. Yes, they go to the junk folder automatically. Still, I e-mailed them 15 times in four months to stop. They eventually responded that I was removed from their e-mail lists, then they doubled the spam to two e-mails a day. I again brought it to their attention several more times. They then replied "we are not sending you emails, you have been removed" - when their e-mail is clearly in the send line. Either their degree of incompetence is unconscionable or they intentionally spam you until you purchase something. I will never do business with them.
View full review
ID
#1120408 Review #1120408 is a subjective opinion of poster.
New Reviewer

BEWARE OF THIS COMPANY! NOT US BASED OR APPL AFFILIATE