This company is terrible. A one star rating is one star too many. They used our credit card without consent. We called them to talk about ordering a laptop and gave them our credit card info to order. They soon called us back saying that they found a better product in their inventory that we might like instead. We said that we would think about it, but to hold the order until we got back to them. We hung up the phone. We had their number if we wanted to call back. In the meantime, we had started to consider other options. We discovered they were overpriced and this was not a cheap item or a quick decision to make -- it was a new MacBook laptop. During this time while we were deciding, they started ringing our phone off the hook. They must have been getting nervous hoping that they weren't losing a big sale. Finally, we decided to go with another company that we were more familiar with. Then, without our consent, MacMall representatives claimed that we had agreed to the order and they had just picked one of the laptops and placed the order for us. The price was well over $1,000. We talked to them again to say that we had not decided and that they did not have our permission to place the order. They disagreed. We said that we wanted to return the laptop. They did not want to take a return. So, we took the dispute to their payment processor, PayPal. We spent some time going through a dispute resolution process with them and PayPal was very helpful and orderly. We received the laptop in the mail -- the computer that we did NOT order -- and we took instructions from PayPal to return it to MacMall's business address that they had on file -- against MacMall's wishes. MacMall gave us the run around refusing to confirm whether or not they received the return. Paypal then determined it for them that they had indeed received the laptop back according to the tracking information. Palpal then forced a refund on MacMall's account and finally, we got our money back. Also --there were some rather ominously threatening comments made to us over the phone when they realized that we weren't going to listen to them and that we were taking the dispute directly to PayPal. A woman on the phone said that they still "already had our credit card number." We cancelled the credit card because their comments sounded threatening to us, especially in light of what they had already done. This part -- I do not know if it is a coincidence or not, but in the same year, we have had someone trying to attempt identity theft - someone tried to open a new credit card under our name in another state. Their attempt failed. So, we contacted the credit bureau, who can place identity theft protections on the name. We do not know yet if this criminal activity is related, but it is suspicious. And regardless, I would still stay far away from these guys. I definitely do not recommend ordering from this company. Their website was not organized as well as some others, they were rude and vaguely threatening and they used our credit card without permission. If you read this and have already run into trouble with them, don't hesitate to report to their payment processor and write a review.