Horrible customer service.

Every time I order from you we never know when we are going to get something as simple as NAPKINS. I predict this company will again go bankrupt because customer service which is automated and truly nonexistent will lead to its closure. You need direct and quick communication like all successful companies.
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ID
#3836452 Review #3836452 is a subjective opinion of poster.
Location
Mount Dora, Florida

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Verified Reviewer
New Reviewer

Customer since 1980...never again!

Ordered 5 items...received 3. Online order is showing shipped with one tracking number. The 3 items I did receive each in a box with all different tracking numbers. I need to know if they think all items were shipped or what? Will I get the other items or not? Once you...
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ID
#3835094 Review #3835094 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

Can't use my account password problems t

Cant place order Repeat customer Weak technology skills Thanks Last try today can live without it but do like products

User's recommendation: Go to store.

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ID
#3813665 Review #3813665 is a subjective opinion of poster.
Location
Albany, New York
New Reviewer

Need help with order

This is the worst customer service. Your 800 says you're only answering questions by email. I have no email. I get a NY number, and it advises not only leave an email but also push to talk to someone, and After waiting I'm told to leave a message. I leave a message to call me. But no call, and now you're asking me to review the process. IT IS A TERRIBLE PROCESS. NOT CUSTOMER FRIENDLY. NOT CUSTOMER FACING BUT CUSTOMER HIDING I STEAD. how about you reach out to me as asked to try to assist with my question and problem???

User's recommendation: Great product unless you need to reach out to them.

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ID
#3699729 Review #3699729 is a subjective opinion of poster.
Pros
  • Product nice if you can get it
Cons
  • No customer service
Loss
$700
Preferred solution
Deliver product or service ordered

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