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Refund

I purchased a coat with mackage. Mackage dont give refunds or credits. They reach out the the delivery carrier and its up to them to give the refund. When I was at work my package was signed for and delivered. I live alone so where did you deliver my package to. Fed ex decline my claim and mackage doesnt want to reimburse me. Fed ex is worse then USPS

User's recommendation: Don’t purchase with mack.

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ID
#2376054 Review #2376054 is a subjective opinion of poster.
Loss
$1250
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Do not order online

Mackage - Do not order online
Mackage - Do not order online
I ordered a coat Dec. 5, 2019. The next day I received the tracking #. May I remind everyone that they promote 2 day shipping on their website. It is now the 26th of Dec and I still haven’t received the coat. I’ve called several times and spoke to a supervisor who promised to call me back with information and to also email me. I’m still waiting. I’ve also chatted online with them about 7 times. I was told at one point that they were out of stock and they had to get a shipment from Canada. Today I chatted again online and they told me they would contact the warehouse and they apologized. That is all they do, apologize but give no answers. Oh and by the way, they do not cancel orders so at this point I’m stuck waiting. I don’t know what else to do. i even asked to cancel and reorder, perhaps there is something wrong with my order number. This is so frustrating. This was a gift for my daughter for Xmas. The worst part of it is that they will not get back to me to tell me anything. Almost $1000 coat and they can’t get back to me. Really??
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ID
#1743172 Review #1743172 is a subjective opinion of poster.
Service
Mackage Shipping Service
Cons
  • Supervisor was no help
  • Very dishonest
  • Horrible customer service
Reason of review
Poor customer service
Loss
$950
Preferred solution
Deliver product or service ordered

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