Johnny H Gaj

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Verified Reviewer

Ignoring my complaints

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This is the fourth time I have complained about not getting the regen item included in the Pelna hero pack. I have been offered this several times in different heroes and it should be included! I have also been ignored because I want to know when stronger monster gear with stronger gems is coming out! I have spent a lot of money on this game and Im not buying *** else until you people stop disrespecting me and answer my damn questions!!
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Cons:
  • Mislead you and will take advantage of you and charge to muc

Preferred solution: Item included as I stated in complaints with a price reduction and an apology for ignoring all of my complaints

User's recommendation: Do not waste a cent on this game!!They have no customer service and will rip you off every chance they get!I’ve been playing for over 3 years and I’m telling you if you put money in this game you will be a fool just like I’ve turned into

Travis n Olb

Trying to change my email back on my account

Machine Zone - Trying to change my email back on my account
Machine Zone - Trying to change my email back on my account - Image 2
I'm trying to change my email back to the original address travisnelson02@***.com it's currently blackwido05gow@***.com and I can't get into it the confirm I'm trying to change it I tried calling your number and it doesn't work I need to be able to communicate with you if I have issues with my account but there's now way to now
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Preferred solution: Customer support

Clayton M Ldz

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cheating in the game Final Fantasy xv

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Machine Zone - Cheating in the game Final Fantasy xv
I put in a request for assistance with missing items from a recent in game purchase it was ignored. I reported cheating with proof and it was ignored. I am reaching out one last time before i contest the purchase with my card holder about the missing items, as for the cheating if not addressed properly i will take that to arbitration as per the user agreement.
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Pros:
  • Enjoyable social game
Cons:
  • Worst customer service ever

Preferred solution: I would.like to receive what I purchased.

User's recommendation: Avoid the game

Eric S Tkf

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Indianapolis, Indiana

Fraud

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Machine Zone - Fraud
They literally stole all my money from my checking account by using a fraudulent transactionwith my debit card. Stay away from all their games.
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Loss:
$177

Preferred solution: Full refund

User's recommendation: Stay away from their games

Marcus S Ctx

Wrong pack

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Just let me speak to someone in Google play please, I bought a pack on sale for 79.99 I got a 99.99 pack with hardly any of what I needed. Keep the 20.00just switch packs or give me the vi.p and dragon crystals.
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Loss:
$20
Cons:
  • Never resolves issues

Preferred solution: Full refund

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