Mac Sports Reviews
Mac Sports Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.2 star rating based on 7 customer reviews; consumers are mostly dissatisfied with customer service, exchanges, refunds, shipping delays, and high price level.
Key Takeaways for Future Customers
- Check Mac Sports reviews and consider buying through a retailer like Amazon for better support and returns.
- Expect poor responsiveness on emails and phone; verify return and refund policies before purchase.
Negative Feedback / Risk Areas
- Repeated Mac Sports customer complaints about no responses, delayed replacements, and unfulfilled promises.
- Issues with refunds, exchanges, shipping, inaccurate product weight, and missing parts; billing or subscription concerns were mentioned by reviewers.
Positive Feedback
Some customers received helpful assembly guidance and one report noted great customer service in isolated interactions.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.2 star rating based on 7 customer reviews; consumers are mostly dissatisfied with customer service, exchanges, refunds, shipping delays, and high price level.
Key Takeaways for Future Customers
- Check Mac Sports reviews and consider buying through a retailer like Amazon for better support and returns.
- Expect poor responsiveness on emails and phone; verify return and refund policies before purchase.
Negative Feedback / Risk Areas
- Repeated Mac Sports customer complaints about no responses, delayed replacements, and unfulfilled promises.
- Issues with refunds, exchanges, shipping, inaccurate product weight, and missing parts; billing or subscription concerns were mentioned by reviewers.
Positive Feedback
Some customers received helpful assembly guidance and one report noted great customer service in isolated interactions.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Super pissed customer
- - Replacement chair not received after defective chair.
- - Macsports acknowledged emails but no chair delivered.
- - $100 spent with no chair yet.
Company fixed the issue and I have been provided with settlement agreement. Took several months.
But finally got replacement chair. Had to constantly call customer service and deal with you guys. They kept saying they would send me tracking number when my replacement chair was sent. They never did.
The chair just magically showed up one day. Luckily no one stole it as I had no idea it had been shipped.
Unfortunately, I have not received a new chair to replace my defective one. It has been over 2- months.
Although Macsports has acknowledged my emails after I had to contact them by phone and by using pissed Consumer I still have no chair.
The summer has gone and the 100$ I spent on there product has been for nothing. Until I receive my new chair As promised by Macsports I have no other choice to express my disappointment and give a poor rating.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo one returns emails and calls aren't properly answered
- - Item didn't work as expected and there was no response after emailing or calling; the reviewer plans to warn others not to buy directly.
If I could rate this company as a negative 10, I would. I ordered an item that didn't work out like I thought it would.
I emailed and then tried calling them within their period noted on their website. No response either way.
Going to keep trying and posting this so hopefully others will see this and NOT purchase directly from this company. You may have better luck through Amazon if you want to buy their product because at least Amazon may respond to your issue.
User's recommendation: DO NOT BUY FROM THIS COMPANY
Nonresponsive customer service
- - Two XL wagons were ordered; a second cancellation was attempted.
- - Cancellation requests went unanswered.
- - Second order shipped in two days.
I accidentally ordered two of the XL wagons two weeks apart and immediately sent an email requesting to cancel my second order. I sent a follow-up cancellation request the next afternoon and called multiple times over a two-day period.
No matter what time of day I called, no one answered the phone.
My first order took TWO WEEKS to ship but the second order that I requested a cancellation for was shipped within TWO DAYS and immediately after being notified that the order shipped, they responded to my cancellation request letting me know that it was too late to cancel because the order had already shipped. I will be returning both orders and re-ordering from a reputable company.
Connellsville, Pennsylvania
Product doesn't work customer service doesn't respond
Said they would send a replacement chair now getting ghosted sent multiple emails no response for 2 weeks
User's recommendation: Don't buy heated chair
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMac Sports has no customer service!!
- - Unresponsive service and ghosting after a promised replacement.
- - Mac Sports 2-1 chair basket net broke; replacement offered but no tracking.
Mac Sports reached out to me after my first request via pissed consumer. Emails were going back and forth and they were happy to resolve me issue.
They were sending me a replacement and took all of my shipping info. I asked for a tracking number and they said they would send it as soon as it was available. That was over 3 weeks ago.
They have not responded to any of my follow up emails. No replacement has arrived.
I own the Mac Sports 2-1 beach chair.
The net that creates the basket deteriorated and broke. I went on line to purchase a new one, and there was no option available to purchase a replacement. So I emailed customer service, completely willing to pay for a replacement. No answer to that email for over a month.
I also tried calling customer service several times a week. Always go their hours of operation message. I would be calling during their normal yet limited call hours and couldnt get any agent. I once spent 2 hours listening to the hold music only to be connected to dead air with no representative.
I also tried their call back option, same result. The call would happen, i would answer and then dead air. So I found this site pissed consumer and thought I would try. It was the exact same email address I had been using several times to get ahold of their customer service department.
And shock and surprise, I got a response in about 24 hours. At this point I was hopeful. Getting a response, them offering to send me a replacement, just send your address. So I did.
There was actually several emails that went back and forth with 2 different agents. They were quick to respond, typically in about an hour, setting up my replacement. I then asked for a tracking number and they said they would send it as soon as its available. Well that was over 2 weeks ago!!!
I have no replacement, Ive responded to the emails asking for the tracking number several times and Ive been ghosted. Completely unacceptable customer service!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Santa Maria, California
Re: [00395103] - Front Wheel [ ref:!00Df2017OJZ.!500Ro02ztOJ:ref ]
- - I spoke with someone about a missing part after a long wait.
- - An email on Nov 14 gave a tracking reference, but no progress.
Re: [00395103] - Front Wheel [ ref:!00Df2017OJZ.!500Ro02ztOJ:ref ]
I have called and after hours of waiting spoke with someone regarding missing part.
I got a response back on November 14 by email giving me a reference number to email if I dont get a tracking number but nothing is moving and I am emailing several time but not getting any response.
Thanks
User's recommendation: Answer emails and phone calls
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWOULD LIKE TO ORDER A PUSH WAGON BY PHONE
NOTHING HAPPENED JUST WANTED TO ORDER OVER PHONE THATS ALL BUT THE GOOD NEWS IS IM GETTING A BRAND NEW PUSH WAGON FOR MY BIRTHDAY YIPPEE AND I GOOGLED YOUR NUMBER SO I HAVE IT NOW GODBLESS
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTried to get a replacement part, but was disconnected 4 times!
I am in need of the pin the goes above the wheel and holds the wheel in place. Cap goes on top of the pin
Preferred solution: Replacement part
Lack of customer service
- - Purchased a 2in1 beach lounger.
- - It arrived missing the axle/rod for the wheels.
- - Spent $100; item unusable and not returnable.
Absolutely ZERO customer service. I purchased a 2in1 beach lounger.
It was missing the axle/rod for the wheels. I have contacted them in every option available and they dont respond.
I spent $100 on an item I cant use or return. They do not stand behind their products!!!
Preferred solution: Deliver product or service ordered
User's recommendation: They don’t stand behind their product. Don’t buy anything they sell
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need information
I own a Mac sports collapsible outdoor utility wagon and I would like to know if I can convert the front wheels to balloon wheels
- Happy with wagon
- Need balloon wheels
Preferred solution: Converting wheels to small balloon wheels
Chattanooga, Tennessee
Assembly
Help with assembly. The customer service person walked me through the assembly issue to my satisfaction. Great job
User's recommendation: Great customer service
No response
- - macsport wagon weighs 25+ lbs, not 15 lbs listed.
- - Past the 90-day return period, I experienced horrible treatment.
I have called their phone number everyday to find out to return a macsport wagon.
Their website says it weighs 15 lbs but actually weighs 25 or more pounds.
All I want to do is return for a 15lb wagon.
I call
I leave my phone number to hold a place in their queue.
Emailed, emailed and emailed.
It is now over the 90 day return period and I want to return this wagon.
I have never purchased anything with such horrible treatment.
This is not right!!!
I cant rate the company because they are all 0.
- Non
- Do not provide accurate information
- Lied about the weight of wagon
Preferred solution: Full refund
User's recommendation: Do not purchase from this company EVER!
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