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Verified Reviewer
New Reviewer

They are scamming people

I already posted a review that they are not honoring my refund even though I have an e-mail stating they were. If you call them no one answers the phone, you have to leave them your phone # so they can call you back. I just called them again, and NO one is calling back. Be very careful ladies DO NOT order anything from this company. They also have a FB page that i am going to go on and leave a bad review.
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ID
#2990457 Review #2990457 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Loss
$85
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Billed incorrectly and no credit received.

Update by user Oct 20, 2021

No feedback from Mabox

Original review posted by user Oct 19, 2021
I was to be billed for the promotional price, which I was, however I was also billed full price on top of this. I sent them an e-mail and received a response back stating that that charge would be credited to me and no future shipments would be sent. This was back in August and now October I still have not received the credit. I have reported this to my CC company and they still have not received a credit. I have e-mailed them several times and even called and no one ever answers the phone or calls you back even though they state they will in their voice message. I sent than another e-mail today telling them I am reporting this to Better Business Bureau along with a copy of the e-mail stating a credit would be issued.

User's recommendation: DO NOT purchase anything from this copmany.

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ID
#2987568 Review #2987568 is a subjective opinion of poster.
Cons
  • Terrible business practice and customer service
Loss
$85
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Will not send refund for product I did not order or receive

Mabox is an unethical business that should be shut down for fraud. Before I was able to try the trial face cream I ordered, I was billed for another bottle that I never received. I had a hard time being able to contact a person to explain that I wanted a refund for something I didnt received. I sent 3 emails and I called many times without a call back as they suggested. When I was finally able to speak to someone, I received an email stating that a refund was issued on my credit cardtwiceneither time was a credit issued. And the face cream did not live up to its promise!

User's recommendation: Do not expect customer to get back to you in a timely manner. They ignore you and lie.

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1 comment
#2080226

I am going through the same thing. Terrible Business Practice. Just sent a review too.

ID
#2947062 Review #2947062 is a subjective opinion of poster.
Cons
  • Customer service is practically nonexistent
Loss
$64
Preferred solution
Full refund

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