Sue them! I won.

Worst customer service Ive ever experienced. Had to sue them. I won . I had a Zelle breach. Worst customer service ever.

User's recommendation: Find another bank.

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ID
#2591528 Review #2591528 is a subjective opinion of poster.
Location
Davenport, Florida

Arrogant Customer Service

The CSR was a complete moron! They could actually make a preacher cuss. The CSR had an arrogant attitude from the beginning of the call.

User's recommendation: go elsewhere.

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ID
#2583823 Review #2583823 is a subjective opinion of poster.
Location
Jacksonville, Florida

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Verified Reviewer
New Reviewer

Bank is not cooperating

, As you enquired so I will give you all the details and also I want to tell you the whole story what actually happened and how I resolved the case myself and told my bank manager(Ashmita) and online individuals but still they denied my request and they did not have answers to my questions. The transaction took place on October 30,2020 when I was sleeping in morning and I got a text message from bank that your transaction has successfully transferred so I was shocked to see that message and at once I went to my bank and told them the whole scene so the manager(Ashmita) she is so much uncooperative that she told me that whatever has happened has happened now you can dispute this transaction so I did but the thing which I did not like is she was saying to take a check of your remaining balance and go to any other bank and open an account so I said this is not fair this is how you treat your customers but she was being loud and rude with me but on that time I was worried and did as she said and I opened new account in same bank and changed all my credentials. After that I waited for the claim and called them so they said your claim has denied and the reason is that transaction is from your trusted device and when I asked them which device because I use my cell phone only and no other device so they were unable to tell me then I did dispute again and that got denied too then I contacted sheriffs office and from there the detective Aaron C.Lim #3039 contacted me and my case number is SO20001**** and you can call and verify yourself, he contacted me and started research on my case and after his research he told me that he got the IP addresses and the IP address was from new York and your account was login from New York and then I told him that I have never ever been to New York and I live in Virginia detective told me that your online banking account was signed in for like 20 minutes and after that I called online banking third time and file a dispute for third time and told them the whole police report results that it was not me it was someone else so on that ground they filed my claim for third time but again it got denied and the reason is same then I went to bank and talked to the same manager so she said that she cannot do anything you can call online individuals and when I call them and ask they give me the same answer then i asked them is there any department who can listen to my request and solve my issue, but she said you can call online and then I called again and asked them she said sorry sir we cannot do anything I said its my hard-earned income and now in this pandemic situation majority of people have lost their jobs so I need my money its hard time going on so she was just listening to me and saying I understand but I cannot do anything. One more thing I found that there was a limit of $2500 otherwise that person would have emptied my account and I would be broke on the road. Thats the whole case now please help me get my money back and I am in need and that transaction was not from me You can contact me for any further details.

User's recommendation: Please do not open your account in this bank because they have the most weak security in online banking and worst consumer service.

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1 comment
#1989052

I appreciate pissed consumer team and want to thank from the core of my heart because of your efforts my bank contacted me and refund me money Thanks again.

ID
#2403324 Review #2403324 is a subjective opinion of poster.
Service
M And T Bank Banking Service
Pros
  • No pros at all
Cons
  • It is my first mistakenly chosen bank
Loss
$2500
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Concern over security of my money

Just got off the phone for 2nd time today with M&;;;;;;;;;;;;T. Earlier I noticed my checking acct. was down when I was depositing checks and found 2 transactions with Cash App, each for $200. I called during normal business hours, waited 22 minutes and was directed that they would be disputed and a new card issued. There was no mention of any other activity. Tonight I found 6 emails sent last night from M&T about possible fraudulent transactions with Cash App. I called the fraud #, waited 30 minutes this time only to have a dismissive representative simply apologize over and over but provide no information when I raised that I have serious concerns about the security of my money with M&T. I asked why when i called earlier it was not communicated to me about the other 6 attempts all with Cash App. I asked why 2 transactions were allowed to go through with the same Cash App. I asked why I should feel secure about my money being with M&T and was told to call back during normal business hours to have that conversation that she was simply with the fraud department. I asked if someone would be able to contact me tomorrow instead of placing another 50 minutes of my day in limbo? I was told that was not possible. I asked what M&T was providing that would make me feel that my money was safe...more apologies and then directions to call tomorrow. My concern and questions were warranted and the little snippy attitude was not appreciated. I am astounded that a bank in this day in age would not be putting changes in place that would allow them not to be disrupted. Instead of being reactive as a business why are you not looking to adapt to the needs of your customers? Very, very disappointing and ready to find a safe bank and talk about it. Laura Wagner Thibodeaux 410.330.8111
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ID
#2045531 Review #2045531 is a subjective opinion of poster.
Service
M And T Bank Banking Service
Pros
  • History of good customer service
Cons
  • Completely disinterested in keeping money safe
Loss
$400
Preferred solution
Let the company propose a solution

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