M And M Solutions Of Bartow

I was very disappointed with Wrecker Service Inc in Bartow Fl 33830. The daughter of the owner Michael & Melissa Aycock was running the front desk today.................. February 20, 2020, and was very unprofessional. I only know the front desk person was the daughter of the owners because that is what she said. The front desk lady said she told her father about me cussing at her about my vehicle being towed. Today I parked my vehicle in the parking lot/ Tow Zone of Dr. Nobo's of Bartow Fl, located near the Bartow Court House. I work nearby and have noticed many unauthorized vehicles parked in Dr. Nobo's parking lot daily, and no one has been towed. At about 3:30 pm is when I realized my vehicle had been towed calling the phone number:863/533/8787 speaking to the person that towed my vehicle. The tow man informed me of the reason for the tow and to call the office of Ball's Wrecker Service (863/533/9072) where my vehicle was taken to. Not knowing the name of front desk person (she said to be the daughter of Michael & Melissa Aycock who owns the business) When the daughter and I spoke initially, I must admit I was upset about the towing of my vehicle. I then said, not believing my car was *** towed and I work in the area. Well, right away the lady said, this is a Christian business, as I said I am a Christian too. I went on to say, I wasn't cussing or directing my anger toward her, I was just upset and reacting to the situation of my vehicle being towed. The lady/daughter of the owners says "she understood and let me know what it would cost to get my vehicle out- of- tow. When I arrived at M & M Solutions Inc. the front desk person was speaking with a male person who was standing right inside the door of the business, where I stood a few seconds due to their conversation that did not end while I stood in the door of this business. I stood there not crossing over the guy standing in the door of the business because I did not want to be rude while they were having an ongoing conversation that did not stop. The front desk person then said to come in, as I did. The front desk person proceeded to say the cost to get my vehicle out of tow. I did ask if I could make a payment arrangement or speak with someone about the payment. This front desk person began to speak to me in a manner as if I was a child. I said nothing at first, only staring at her in her eyeballs as she spoke in such a tone that was belittling, disrespectful and insulting as a grown working woman in a professional role. This front desk person said, " I told you what the cost was when you called. How can you just come up here and have no money? I said nothing and walked outside, to re-enter the business asking if she would take a credit card over the phone, the Lady said NO Cash Only. I had a family member on the phone who heard this conversation. My family said to go back inside the business and ask again because that doesn't make sense that a towing company is refusing a credit card. I re-entered the business and asked again, then the lady said yes if you are going to be nice. The lady took the conversation back to the initial call when I first learned my car had been towed as the lady began to speak about me using the F balms three times, which I denied saying it three times. (like she wanting the situation to blow up) I did let the lady know I own everything I say and I did use the F balm one time as I told her I was upset about my car being towed is the reason for my actions. This lady who is working for a towing company takes words personally without understanding the emotions of a customer who just learned their vehicle had been towed and make it all about her. I do not know this lady and had not ever seen this lady in my life and probably will never see her again, which is fine and do not understand as a customer at a business why is she conducting herself in this manner? In my opinion, this lady does not like her job and appears not to be a good fit because her actions displayed today will make any business have a bad name. The customer makes the business and no business will survive if that front desk lady doesn't know how to respond to an upset person who just learned their vehicle has been towed. Clearly, this lady is in the wrong line of work. This lady acted like she wanted to control my reactions and kiss her behind because she had my vehicle in tow. Not right. This lady was rude and disrespectful to a customer when the customer asked if possible payment arrangement could be made. This lady at first would not even accept a credit card saying she wanted just cash. Then later the lady said she will accept the credit card. Wonder how many people she has done that too. Is she pocketing your money/when she ask for cash? Just asking? The behaviors of this Lady at the front desk were uncalled for and unprovoked. However, it did appear as if she was showing off for the guy who stood at the front business door the whole time I was there. Although the tow bill was paid in full, the way this lady spoke to me, her rudeness just stayed on my mind and I want to make sure the owners of this business know-how their daughter engages their customers. Just maybe Mr. and Mrs. Aycock may not know. I want to make sure people know how I was treated at M & M Solutions Inc. Yes, I was wrong for parking in a tow-away zone, there is no excuse for my poorly reacting to the front desk lady using bad language. But for the front desk lady, she needs to know she works at a towing company and when someone car is towed, I promise they will not enter the business smiling. I am putting this on better business, Yelp etc. so everybody they know how this customer was treated at: M &M Solutions INC 950 W. Main Street Bartow Fl 33830 bus: 863/533/9072 fax: 863/533/2599 m1msolutions@***.net