Dee C Cib

Tech support

Office personnel states they do not have a connection since 7/3/23. I need to get the Lytx reset or speak to someone to help with the troubleshooting for my main office Remco in Pelham Al. Thanks #79

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Preferred solution: Tech support

Anonymous
map-marker West Sacramento, California

Need wiring for camera

I have been trying for over two weeks now to ge the wiring for are 2021 ford f750 for the ob2 connector so I can install and driver camera in the truck can some one get me to the department in need to talk to thank you

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Christian C Xdw

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Verified Reviewer

Cannot access account

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I am trying to reset password but your system is not sending me a reset password link.I have tried several times and the screen says ive been sent a link but when i check my email there is no link i have done this about 8 times and still no link. I really need access to my account please get back at em as soon as possible.

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Preferred solution: password reset

Anonymous
map-marker The Bronx, New York

Over charged

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Very rude no answer from customer service I got an over charged twice over charged twice over charged twice

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Anonymous
map-marker Sioux Center, Iowa

Camera interference with radios and Bluetooth headset

Problem not solved not satisfied with the results person that I talked to was friendly but not able to fix problems

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Tyler o Owq

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Verified Reviewer
| map-marker San Antonio, Texas

Accessories

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If I could give a zero I would all I need is to purchase an accessory this has nothing to do with the company I work for they are not involved in this whatsoever so I don't need to have anything laid to them on my stuff this is personal purchase and I can't even do that that is really ridiculous

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Preferred solution: The accessory that I need

User's recommendation: Don't buy anything

Anonymous
map-marker Pompano Beach, Florida

Poor communication

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I signed a contract with lytx months ago. My research took months.

We did not sign with the first company we found. Compared apples to apples truly thought we made best decision. We scheduled a date for install over a month out because they A. didn't have equipment and B.

installing companies were that far out. My installation was schedule for Saturday morning Jan 15th mind you I received no notification of our upcoming appointment I had to call to confirm and when I called they said" you were schedule for last Saturday" they had to send messages out to the proper department to figure out what was going on because no one knew. I get a call just before 5 from Leandra confirming the appointment. The installing company comes out and says wrong equipment was sent, I can't install.

Of course, this is a Saturday and NO ONE IS AVAILABLE. I contacted my sales rep no answer, customer service no one could help, useless Leandra NO ANSWER. Monday morning comes around and I'm blowing everyone's lines up. Mind you, my trucks have no tracking devices.

Leandra finally answers to tell me we have everything not sure what happen, and she is trying to get another company out. After waiting all day I started to call the company they sent out myself as she said no companies available till Feb 3 to install. she emails she found someone who could be out Tuesday the 18th @ 5 pm. Again I am sitting here waiting at 5:20 I called no answer.

Sent email to find out what company was coming as they haven't arrived. I get another email saying they are running behind and want to reschedule. Long story short I was able to get the guy to come out that night only to tell me we had wrong wire harness and wrong fuses which information was relayed to Leandra and she assured me everything minus diagnostic cables were sent and the company could install and return once the diagnostic cables received. That was not the case, so another night was wasted.

Again I began calling everyone to fins out what the problem was and why once again my devices were not installed. fast forward to today. I still have no devices, nor has anyone contact me from the complaint department as promised. I am shocked a company this size who has been around this long operates this way.

Leandra needs to be fired.

Amanda needs to be written up and lytx needs to use this as a training to better themselves as a company. Extremly disappointed.

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Pros:
  • Pricing
Cons:
  • Terrible service
  • No accountability
  • Lack of empathy

User's recommendation: find another company not worth the headache!

1 comment
Guest

Same problem, cant get a human on the phone

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