Luxy Hair
Luxy Hair Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Luxy Hair has a 1.1 star rating based on 3 customer reviews. Consumers are mostly dissatisfied and reviews show 100% unfavorable feedback.
Key Takeaways for Future Customers
- Check hair quality on delivery and inspect packaging immediately.
- Expect difficulty reaching customer service; prepare documentation for returns and refunds.
- Read Luxy Hair reviews for reports on returns and product color mismatches before ordering.
Negative Feedback / Risk Areas
- Repeated customer complaints about poor quality hair and wrong color deliveries.
- Return and refund requests reported as delayed or ignored.
- Poor customer service response and lack of live support.
Positive Feedback
Price level reported as medium and some customers had positive past purchases before recent issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Luxy Hair has a 1.1 star rating based on 3 customer reviews. Consumers are mostly dissatisfied and reviews show 100% unfavorable feedback.
Key Takeaways for Future Customers
- Check hair quality on delivery and inspect packaging immediately.
- Expect difficulty reaching customer service; prepare documentation for returns and refunds.
- Read Luxy Hair reviews for reports on returns and product color mismatches before ordering.
Negative Feedback / Risk Areas
- Repeated customer complaints about poor quality hair and wrong color deliveries.
- Return and refund requests reported as delayed or ignored.
- Poor customer service response and lack of live support.
Positive Feedback
Price level reported as medium and some customers had positive past purchases before recent issues.
Media from reviews
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Trying to return product that is the wrong color and have not been able to for weeks
- - Cannot reach the company; no response to chat.
- - Return label has not been received after many attempts.
- - Won't buy from them again.
I am extremely frustrated with this company. There is no way to get in touch with them.
I keep sending a chat and I get no response. I need a return label for the product and I have not received one after many many attempts I will never ever purchase from them again.
Preferred solution: Full refund
User's recommendation: Beware if you receive the wrong product you will have a problem returning it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLight Salt and Pepper Ponytail.
- - Hair is natural; Halle Berry-type with light brown, dark blonde, grey at sides/top.
- - Grow hair and reduce shedding; braid with own hair and a ponytail.
My hair is natural. Its on the order of Halle Berry's hair type.
My natural colors I have in my hair are Light brown, some dark blonde, mostly grey at the sides, and the top, and some in the rest of my hair (length). My purpose is to grown out my hair and stope some of the hair loss, brakeage. My hair is thin, and I want to use my own hair to put a braid on each side and top using my own hair. The purchasing a ponytail from you to mix in with a braid I already have.
I would appreciate it if you would please give me a call. I will try my best to send you a pic.
Thank you. Looking forwarding to hearing from you.
Preferred solution: to speak with someone. I just have some questions before I make a purchase. Need to purchase the right shade for my hair color
Nashville, Tennessee
Poor quality hair
- - Trish in customer service did not show empathy about the poor-quality hair.
- - I asked for a replacement with better hair but was dismissed.
Trish in customer service was not empathizing with my concerns regarding the poor quality hair that I received. I requested the hair to be replaced with better quality; however, I was dismissed. As someone who has really enjoyed my previous purchases, it was very disappointed at the response.
User's recommendation: Make sure you check the quality of the hair as soon as it is delivered.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIs not the color and I need a full refund soon so I could buy the next set
- - Color is not correct.
- - Requests a full refund to buy the dark gray halo bundle.
- - Had a bad experience with no outreach; please call 949-343-****.
Is not the color and I need a full refund soon so I could buy the next set I want the dark gray halo bundle I wouldnt recommend your company because I had a very bad experience and you guys havent even reached out to me so if you could please call me my number is 949-343-**** very very much I needed my hair for a wedding today and you guys didnt do nothing about it
User's recommendation: Not to buy you don’t even have live representative
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturn
- - The hair was open and tampered with.
- - It looks used and seems old.
- - I want a new set in dark gray.
- - Please send the dark gray bundle.
Company fixed the issue and I have been provided with full refund. A need my color.
Tha hair was open and tha tamper a need tha color dark grey now The hair looks like its been used by someone else and you guys send me something old so I dont want a refund I want a new set I want to get the dark gray bundle if you could please do that for me you send me a very tempered package thats it
- Tha wrong color
Preferred solution: Full refund
User's recommendation: Send Send packages that are not tampered with thank you
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