Molena M

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Verified Reviewer

Trying to return product that is the wrong color and have not been able to for weeks

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I am extremely frustrated with this company. There is no way to get in touch with them. I keep sending a chat and I get no response. I need a return label for the product and I have not received one after many many attempts I will never ever purchase from them again.
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Preferred solution: Full refund

User's recommendation: Beware if you receive the wrong product you will have a problem returning it

Valeria F Tly

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Verified Reviewer

Light Salt and Pepper Ponytail.

My hair is natural. Its on the order of Halle Berry's hair type. My natural colors I have in my hair are Light brown, some dark blonde, mostly grey at the sides, and the top, and some in the rest of my hair (length). My purpose is to grown out my hair and stope some of the hair loss, brakeage. My hair is thin, and I want to use my own hair to put a braid on each side and top using my own hair. The purchasing a ponytail from you to mix in with a braid I already have. I would appreciate it if you would please give me a call. I will try my best to send you a pic. Thank you. Looking forwarding to hearing from you.
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Preferred solution: to speak with someone. I just have some questions before I make a purchase. Need to purchase the right shade for my hair color

Anonymous
map-marker Nashville, Tennessee

Poor quality hair

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Trish in customer service was not empathizing with my concerns regarding the poor quality hair that I received. I requested the hair to be replaced with better quality; however, I was dismissed. As someone who has really enjoyed my previous purchases, it was very disappointed at the response.
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User's recommendation: Make sure you check the quality of the hair as soon as it is delivered.

Arcira demetrio I

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer
| map-marker Chino, California

Is not the color and I need a full refund soon so I could buy the next set

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Luxy Hair - Is not the color and I need a full refund soon so I could buy the next set
Luxy Hair - Is not the color and I need a full refund soon so I could buy the next set
Luxy Hair - Is not the color and I need a full refund soon so I could buy the next set
Luxy Hair - Is not the color and I need a full refund soon so I could buy the next set
Luxy Hair - Is not the color and I need a full refund soon so I could buy the next set
Luxy Hair - Is not the color and I need a full refund soon so I could buy the next set
Is not the color and I need a full refund soon so I could buy the next set I want the dark gray halo bundle I wouldnt recommend your company because I had a very bad experience and you guys havent even reached out to me so if you could please call me my number is 949-343-**** very very much I needed my hair for a wedding today and you guys didnt do nothing about it
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User's recommendation: Not to buy you don’t even have live representative

Arcira demetrio I

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Chino, California

Return

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Luxy Hair - Return
Luxy Hair - Return
Luxy Hair - Return
Luxy Hair - Return
Luxy Hair - Return
Luxy Hair - Return
Tha hair was open and tha tamper a need tha color dark grey now The hair looks like its been used by someone else and you guys send me something old so I dont want a refund I want a new set I want to get the dark gray bundle if you could please do that for me you send me a very tempered package thats it
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Cons:
  • Tha wrong color

Preferred solution: Full refund

User's recommendation: Send Send packages that are not tampered with thank you

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