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Luxxella Reviews
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Luxxella Reviews
New Reviewer
Replacement cushions
I need now if possible order new cushions for my sanctuary outdoor sofa.
ID
Location
Orange, New Jersey
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Verified Reviewer New ReviewerLuxxella - Chair Review from Concord, North Carolina
Worst company service I have ever received. Repeatedly lied to about delivery date, was never given a tracking number, and then received a damaged chair. I then had to file a claim that was rejected because they could not read English, and then was told they could not see a broken chair in one of the ten photos I sent. Made me send a video of the damage, and then said the claim wasn't valid because I filed more than once. They just run you around and I still have not gotten to speak with a person in the supposed claims department. Very upset
ID
Location
Concord, North Carolina
Product
Luxxella Chair
Reason of review
Damaged or defective
Worst buying experience of my life
Let me start by saying that we love our Luxxella furniture. The price was right and it looks great and is comfortable. But getting to this point has been really painful and not worth it. We ordered in November and it is the end of February and we FINALLY have everything we paid for. The original order came with missing pillows, no clips, the standard fabric when we had paid for Sunbrella upgrade and a mis-shapen pillow. Each one of those issues took numerous phone calls and lots of time. I literally had to call every week, escalate to a supervisor and threaten to file a dispute. Their customer service rep Francisco who handles my part of the country is the rudest, smuggest, most arrogant person I've ever worked with and he lies as a matter of course. "I'll personally walk back to the warehouse and package up your covers myself" was the last thing he said to me before I called the next week and challenged him and finally got him to put me through to his supervisor. The supervisor did help but even with her, I was the one who had to follow up on everything....they don't know the meaning of customer service. In hindsight, I'd rather pay a little more and get what I ordered and be treated with respect and honesty!!!
1 comment
ID
Location
Boulder, Colorado
Pros
- End product
Cons
- Lack of integrity
- Waiting 2 months to get what i ordered
- Being lied to
Reason of review
Poor customer service
Wrong color covers, horrible customer service
stay away from this company. It has been 8 months and I still have not received correct sets of furniture. For the first two months, called them every week and every week they assured me that correct furniture is in the mail. Was forced to file dispute through my credit company. They eventually sent me correct covers, but only for half the furniture I ordered. It has been 8 months with no resolution in sight. Their discounts truly not worth the aggravation.
ID
Location
Phoenix, Arizona
Reason of review
Problem with delivery
Loss
$3800
Didn't receive full order -- company charged full amount -- not responding to emails and won't answer phone
We ordered an 11-piece set, but only 7 pieces arrived. Delivery was two weeks longer than they had promised. After two months of complaining about the shortage (through email and voicemail, because no one ever answers their phone), I am giving up and will try to reverse the charges to my card and will file a claim in small claims court if that doesn't work. This seems to be a scam operation. Check out the complaints on LA BBB. Many unhappy customers. I also suspect that the Sunbrella fabric they offer (for a large premium) isn't actually Sunbrella -- just has a counterfeit Sunbrella tag on it. Beware of this company.
ID
Location
San Diego, California
Pros
- Furniture
Cons
- Lack of integrity
Reason of review
Problem with delivery
Loss
$800
Preferred solution
Deliver product or service ordered
Ordered - - paid - - and no delivery - - - 7 weeks!!!
Same issue as the other posting. We ordered our patio set, have the charge clearly shown on our credit card, but no shipment!! My wife and I have spoken with "representatives" of Luxxella but no confirmation of shipment. Now seeking legal options. Have heard multiple times of shipment but no receipt or confirmation. Customer service reps on phone clearly are conditioned to concerns and are quick with "new" delivery dates and limited discounts. We are now on our 4th delivery date with absolutely no shipment details. Imagine that. At this pint we will be working through the CT Attorney General's office to get our money back.
1 comment
ID
Location
Fairfield, Connecticut
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
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Luxxella
you are lucky you got anything at all, except a charge on your credit card.