Luxus Car Mats
Luxus Car Mats Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.5 star rating based on 8 customer reviews; Luxus Car Mats reviews show mostly dissatisfied customers and frequent service problems.
Positive Feedback
Some buyers note the mats look like a nice product when correct items arrive.
Negative Feedback / Risk Areas
- Repeated reports of no delivery and unresponsive customer service, fitting common Luxus Car Mats customer complaints.
- Order mistakes and wrong items shipped, including mismatched vehicle models.
- Allegations of bait-and-switch pricing, unexpected charges, and withheld refunds related to billing and refunds.
- Automated chatbot or no phone contact instead of a human representative.
Key Takeaways for Future Customers
- Verify reviews and ask about order confirmation before paying.
- Document charges and be prepared to dispute a charge if promised free items are billed.
- Expect limited real-time customer service and possible delays on refunds.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.5 star rating based on 8 customer reviews; Luxus Car Mats reviews show mostly dissatisfied customers and frequent service problems.
Positive Feedback
Some buyers note the mats look like a nice product when correct items arrive.
Negative Feedback / Risk Areas
- Repeated reports of no delivery and unresponsive customer service, fitting common Luxus Car Mats customer complaints.
- Order mistakes and wrong items shipped, including mismatched vehicle models.
- Allegations of bait-and-switch pricing, unexpected charges, and withheld refunds related to billing and refunds.
- Automated chatbot or no phone contact instead of a human representative.
Key Takeaways for Future Customers
- Verify reviews and ask about order confirmation before paying.
- Document charges and be prepared to dispute a charge if promised free items are billed.
- Expect limited real-time customer service and possible delays on refunds.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Omaha, Nebraska
Don't answer emails just AI attendant
Finally contacted by a person by email and of course they claim to have tried to contact me which is total phooey. They say it will be sent when complete, when it will be complete, they didn't say.
Placed order never received product, called to get info and they won't answer back. Don't have phone contact to talk with a person.
- Like you use ai strickly
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Omaha, Nebraska
Still no product
Do not place an order with this company. They will run your credit card, and you'll never see the product.
Placed order for front, 2nd row, and back storage of the new Escalade; still no product, and they will not answer my emails or chats. Watch these people.
- Look like nice product
- No communications
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fresno, California
Need update on my order
- - No customer service response after emailing, calling, or messaging on social media.
- - Spent $300-400 on mats but the order hasn't arrived.
No customer service. I've emailed, called, and messaged on social media, and no one has gotten back to me.
No response at all. I've spent 300-400 dollars on these mats and trunk mats and still haven't received my order.
Now, I can't get a hold of anyone to find out why I haven't received my order. Don't order from them; they are fraud sellers with no communication.
- No pros with no mats delivered
- Lose money and no mats
Preferred solution: Full refund
User's recommendation: Don't do it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
North Haven, Connecticut
To ensure my 2nd order was cancelled
- - Accidentally ordered the same car mats twice and needed to cancel the second order.
- - Email was redirected to a chatbot that charges a $40 recurring fee.
I accidentally ordered the same car mats twice. I just needed to cancel the second order.
I tried to email the company and was transferred to some third-party chatbot that wanted to charge a $40 recurring charge to use their service. I called the phone number attached to the website.
The number was not in service. This is much harder than it has to be, just to cancel an order.
Preferred solution: Just to make sure the second order was cancelled.
User's recommendation: Check the ratings prior to odering
Parlin, New Jersey
I don’t have a review yet. I recently (2 days ago) placed an order with this company for car floor mats. The order was inaccurate and I am simply trying to replace it.
Order placed has a mistake, and I want to correct it before the item is shipped out and is not compatible with my car.
Preferred solution: I want to know that they have received my emails and other attempts to contact them about the error in my order.
User's recommendation: The customer service response is poor
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWrong mats
I ordered custom mats for my Mercedes AMG GLE 2021 right-hand steering. They sent me mats for a Chevrolet Tahoe truck, cheap ones at that. Don't buy anything from these people; it's a scam.
Preferred solution: Full refund
User's recommendation: Don't buy anything from these people
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBait and switch
- - Promised a free trunk mat with a $246 purchase.
- - They charged me for the trunk mat on the final receipt and I plan to call Visa about fraud.
They promised if you spend $246.00 USD they would introduce a free trunk mat! Currently, they are not honoring this offer.
I spent the $246 to get the free trunk mat, and they actually charged me for it on the final receipt they sent, and now I have to call Visa about fraud. Not a good look for this company at all.
Preferred solution: Price reduction
User's recommendation: Be careful
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy Trunk mat should be free
- - Order LCM17941 for Infiniti QX80 mats; paid $249.
- - Free trunk mat was supposed to be included but $142 was charged.
- - Customer calls it bait and switch.
I placed my order for first and second row mats for my Infiniti qx80 and spend $249 USD . I was supposed to receive the free trunk mat with that purchased by t they charged me $142 for it???
Luxus you suck
Order number is LCM17941.
This is disheartening and wrong . Some would call this a bait and switch
- Bait and switch
Preferred solution: Price reduction
User's recommendation: Be careful
Never refunded money
I ordered 3 months ago and they never refunded my money after they promised. They could not complete order and never replied to messages
Kansas City, Missouri
Place order
- - No confirmation if the order is successful after entering details.
- - Emails about the product keep arriving and no response to being called.
After entering info needed to order the site won't tell me if order was successful or not have asked to be called via land or cell no response I desperately want to order and keep getting emails showing product that now frustrated me as if being teased
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPricing, colors and ordering
Won't even ring. I don't need 100 symbols i just need someone to answer the phone so I can get the information I need and order damn mats!
I attempted to place an order for double diamond...
I attempted to place an order for double diamond midnight blue flor mats for my 2023 E450 MB Convertible. It would not accept my shipping address in California. Please assist.
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Be Careful - They don't honor their 100% perfect fit guaranty. Not truly custom I ordered mats for my 2024 Jeep Grand Cherokee Overland, sent them multiple photos of the rear cargo area, showing the back seats in up and down position, they sent me a rear cargo mat without the 60/40 split where the mat meets the rear seats, so when the rear seat is partial down the mat is raised up over that area creating a hazard for my dogs to trip over and an unsightly installation.
I response to my repeated emails with photos of the problem, their suggestion was "there is a very simple and easy solution to this though: you can simply use a scissor to cut the section for the 60/40 split." Thus giving me 2 unfinished edges...for a real custom look...RIGHT! BUYER BEWARE...