Complaint

Do not rent from Michel as he has poor business practices. We contacted him last year to postpone our trip due to COVID lockdowns in both our state and FL, and he would not accommodate us and told us we had to cancel. He also do not allow for any refunds and is extremely inflexible. My family and I are still currently out $1,200 after contacting VRBO and attempting a chargeback (which, when he found out texted me and threatened to sue me). In turn, I have hired a lawyer in attempts to get our money back from VRBO/this scammer.

User's recommendation: Avoid Luxury Villas World.

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ID
#2551822 Review #2551822 is a subjective opinion of poster.
Location
Hopewell, New Jersey
Service
Luxury Villas World Property Booking
Cons
  • Send threatening texts and emails
  • Money hungry
  • Inflexible

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Buyer Beware

Buyer Beware when renting from HomeAway and Michel Saumonneau Buyer Beware... if you are considering booking a rental listed below. Michel Saumonneau www.luxury villas world.com Rental Vacation Homes Property ID - 506895 My family booked this house for a trip to Disney world and had paid in full. When Disney closed their doors due the CV pandemic, I contacted HomeAway regarding my options in cancelling due to these unforeseen conditions. Mr. Saumonneau has a no refund policy, however, due to the circumstances, I was hoping they would relax the policy. Shortly after I contacted HA, they contacted Mr. Saumonneau and told him that I wanted to cancel my reservation... This was not the case at all as I was only inquiring what my options were. I could have cancelled myself if I wanted to. Despite my request for a full refund, my reservation was canceled without my authorization and Mr. Saumonneau would not issue a refund. My advice would be to stay away from this property and any property that does not offer a full refund. HomeAway offers the renters zero protection when people such as these pull such stunts. I personally will steer far away from HomeAway. It is not worth the $1500 of stupid tax that I paid. FYI... We did purchase the travel insurance, however, it appears that we are only covered if one of the travelers becomes ill with CV. I have tried to contact CSA, however, I have not had any luck.

User's recommendation: None...not a chance.

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ID
#1858167 Review #1858167 is a subjective opinion of poster.
Service
Luxury Villas World Property Booking
Cons
  • Would not offer a refund
Loss
$1500
Preferred solution
Full refund

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