Luxury Escapes
Luxury Escapes Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Luxury Escapes has a 1.0 star rating based on 3 customer reviews; consumers are mostly dissatisfied, though 100% of users would likely recommend the company.
Key Takeaways for Future Customers
- Check Luxury Escapes reviews and confirmations carefully before purchase.
- Expect potential issues with bookings, date or name changes, and refunds.
- Contact support early and document communications for refunds or cancellations.
Negative Feedback / Risk Areas
- Frequent customer complaints about cancellations and unhelpful customer service.
- Reports of delayed or partial refunds and disputed billing outcomes.
- Problems redeeming inclusions and lost confirmation emails.
Positive Feedback
Some customers praised individual agents and noted refunds processed for cyclone cancellations.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Luxury Escapes has a 1.0 star rating based on 3 customer reviews; consumers are mostly dissatisfied, though 100% of users would likely recommend the company.
Key Takeaways for Future Customers
- Check Luxury Escapes reviews and confirmations carefully before purchase.
- Expect potential issues with bookings, date or name changes, and refunds.
- Contact support early and document communications for refunds or cancellations.
Negative Feedback / Risk Areas
- Frequent customer complaints about cancellations and unhelpful customer service.
- Reports of delayed or partial refunds and disputed billing outcomes.
- Problems redeeming inclusions and lost confirmation emails.
Positive Feedback
Some customers praised individual agents and noted refunds processed for cyclone cancellations.
Turn one complaint into a collective action
Overland Park, Kansas
Scammed me
Dont use this company. They intentionally changed the dates of a booking I made and wouldnt issue a refund.
I disputed with the bank but the time for the dispute took too long so we took the trip anyways and removed the dispute. *** customer service
User's recommendation: Just go through a reputable site or direct
Perth, Western Australia
Shocking after sales service
- - Changed the booking name to a friend's name with confirmation, then Luxury Escapes cancelled the friend's booking and refused reinstatement.
Changed the name on our booking at Peppers Bowral booked through Luxury Escapes to the name of friends (when we were no longer able to proceed with the booking), when advised by Luxury Escapes that this was possible. Received a confirmation email that the booking was changed to our friends name.
And then Luxury Escapes cancelled our friends booking and emailed us it was cancelled. We called them and emailed them to have it reinstated but they refused.
User's recommendation: Don't ever book with Luxury Escapes
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sydney, New South Wales
No prompt response or resolution
- - Booked a Lux Escapes package and had a poor experience.
- - Inclusions could not be redeemed and support was a nightmare; do not use this company again.
Booked a package from Lux escapes and have had the worst experience ever.
From not able to redeem inclusions stated to reaching out to support is just a nightmare.
Do not use this company again.
Completely disappointed
- - I want to speak with someone who can listen and help with the booking issue.
- - If unresolved, I will not reach out or recommend Luxury Escapes.
I would prefer to speak with someone who can genuinely help me and listen to the concerns surrounding an ongoing customer service problem, especially under my circumstances in which I wanted to book. I wish to have this matter resolved as it has genuinely upset me.
Therefore, moving forward, unless this is resolved, I could not reach out or recommend Luxury Escapes to anyone. Thank you.
User's recommendation: Honest communication
Perth, Western Australia
Truly satisfied
- - Initial contact with Luxury Escapes was extraordinary; emails went to trash and Shubham H secured a better last-minute deal than the original booking with Adam.
My initial contact with luxury review was extraordinary. Ive never booked a holiday by myself.
That is why I reached out to Luxury Escapes. They booked everything for me so efficiently and with Care and interest however, unfortunately the confirmation emails went to my trash folder and my booking was canceled four days before my holiday expectingly I was very, very anxious and upset. however, a hero with a cape, and a care. the very best customer representation of the organization, embodying it values and mission statement not only supported me in making a last minute booking, but got me the very best deal that suited my needs and my daughters.
It was better than my original booking. Can you believe the effort that this gentleman went to! I couldnt be more happier and appreciative for his efforts. He was so accommodating and a customer focused.
Hes a true credit to the organization. His name is.
Shubham H and Adam, the owner of luxury escape let me suggest he should be the one training your representatives, what your brand should look like in practical application. What a bloody legend from a very, very satisfied customer
Brisbane, Queensland
Booking
- - Received an email about a Hilton Gold Coast Australia 3-night package.
- - The email was deleted before purchase.
- - Please resend the email.
Hi.
I received an e mail about the hotel Hilton at gold coast in Australia.
3nights package.
I was going to buy but by mistske mail was deleted.
Would you mind sending again?
Thank you !
Look forward to~
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancellation of our holiday due to Cyclone Jasper.
- - Evacuation of Fitzroy Island guests due to Cyclone Jasper near Cairns.
- - We stayed one night out of three and request a refund to PayPal.
Fitzroy Island had to evacuate all guests due to tropical Cyclone Jasper beginning to impact the Cairns coastline. We spent one night on the island out of the 3 we had paid for, could you refund money owing to our PayPal account?
User's recommendation: Luxury Escapes gave us a credit for our remaining 2 days, but as we didn'tthink we would use it we requested a refund and their policy is they will refund 80% which we agreed to.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancellation of our holiday due to Cyclone Jasper.
- - Fitzroy Island evacuated due to Cyclone Jasper.
- - We stayed one night of the three we paid for.
- - Luxury Escapes accommodated us and processed the refund.
Fitzroy Island had to evacuate all guests due to tropical Cyclone Jasper beginning to impact the Cairns coastline. We spent one night on the island out of the 3 we had paid for, could you refund money owing to our PayPal account? In reply to your email we have found Luxury Escapes very accommadating and they have processed our refund.
Unprofessional and impossible cancellation and refund system
- - Refund took a week to callback and a further week to process.
- - Support was unhelpful on flight cancellations; refused to connect to another agent.
Tried to refund a package and flights. Dealing with customer support team member "Luke T" has been the most painful customer experience of my life.
It took a week for them to return a call back (after I had tried calling them 5+ times). Then afterward, it took a further week and multiple follow up emails for him to refund my package.
He was then completely unhelpful in providing any help or passing on any information for flight cancellations.
At no point did he honor my requests to speak to other agents or his manager.
Absolutely do not purchase from luxury escapes.
Preferred solution: Full refund
User's recommendation: Do not purchase from luxury escapes.
Brisbane, Queensland
Just customer feedback for Luxury Escapes
- - Room is run down, not a luxury escape.
- - Shower glass has a soap film.
- - Balcony furniture had bird droppings.
- - Do-not-disturb lever and kettle failed.
We are presently staying at Hamilton Island in the Reef View Hotel. Based on our room allocation this is not a star rated hotel.
The room is run down and desperately in need of a makeover. The shower glass and tiles have a permanent film of soap *** When we arrived we were unable to use the balcony furniture as it was covered in bird droppings that looked as if they had been there for at least a couple of days. The do not disturb lever does not work. Neither did the kettle (replaced at our request).
The toilet door has the loudest squeak. Cannot believe the cleaning staff have not noticed.
Used glasses and dishes not picked up by cleaning staff. In all not the luxury escape we had envisioned.
On the plus side weather is great, cocktails and pool are too!
User's recommendation: Don’t stay here
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy booking ID HTDEAC
I want to talk hotel to arrange for airport pickup and response from any of your contact numbers
Regards
Preferred solution: Information or contact number of the hotel.
User's recommendation: Kindly provide the respective hotels contact number
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