Luxury Escapes
Luxury Escapes Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Luxury Escapes has 3.8 star rating based on 3 customer reviews. Consumers are mostly neutral.
100% of users would likely recommend Luxury Escapes to a friend or colleague.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Luxury Escapes gave us a credit for our remaining 2 days, but as we didn'tthink we would use it we requested a refund and their policy is they will refund 80% which we agreed to.", "Don’t stay here", "Do not purchase from luxury escapes.", "Kindly provide the respective hotels contact number".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Luxury Escapes has 3.8 star rating based on 3 customer reviews. Consumers are mostly neutral.
100% of users would likely recommend Luxury Escapes to a friend or colleague.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Luxury Escapes gave us a credit for our remaining 2 days, but as we didn'tthink we would use it we requested a refund and their policy is they will refund 80% which we agreed to.", "Don’t stay here", "Do not purchase from luxury escapes.", "Kindly provide the respective hotels contact number".
Review authors value the most Number of Destinations and Website. Consumers are not pleased with Customer service. The price level of this organization is low according to consumer reviews.
Perth, Western Australia
Truly satisfied
My initial contact with luxury review was extraordinary. Ive never booked a holiday by myself.
That is why I reached out to Luxury Escapes. They booked everything for me so efficiently and with Care and interest however, unfortunately the confirmation emails went to my trash folder and my booking was canceled four days before my holiday expectingly I was very, very anxious and upset. however, a hero with a cape, and a care. the very best customer representation of the organization, embodying it values and mission statement not only supported me in making a last minute booking, but got me the very best deal that suited my needs and my daughters.
It was better than my original booking. Can you believe the effort that this gentleman went to! I couldnt be more happier and appreciative for his efforts. He was so accommodating and a customer focused.
Hes a true credit to the organization. His name is.
Shubham H and Adam, the owner of luxury escape let me suggest he should be the one training your representatives, what your brand should look like in practical application. What a bloody legend from a very, very satisfied customer
Brisbane, Queensland
Booking
Hi.
I received an e mail about the hotel Hilton at gold coast in Australia.
3nights package.
I was going to buy but by mistske mail was deleted.
Would you mind sending again?
Thank you !
Look forward to~
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Townsville, Queensland
Cancellation of our holiday due to Cyclone Jasper.
Fitzroy Island had to evacuate all guests due to tropical Cyclone Jasper beginning to impact the Cairns coastline. We spent one night on the island out of the 3 we had paid for, could you refund money owing to our PayPal account?
User's recommendation: Luxury Escapes gave us a credit for our remaining 2 days, but as we didn'tthink we would use it we requested a refund and their policy is they will refund 80% which we agreed to.
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Townsville, Queensland
Cancellation of our holiday due to Cyclone Jasper.
Fitzroy Island had to evacuate all guests due to tropical Cyclone Jasper beginning to impact the Cairns coastline. We spent one night on the island out of the 3 we had paid for, could you refund money owing to our PayPal account? In reply to your email we have found Luxury Escapes very accommadating and they have processed our refund.
Unprofessional and impossible cancellation and refund system
Tried to refund a package and flights. Dealing with customer support team member "Luke T" has been the most painful customer experience of my life.
It took a week for them to return a call back (after I had tried calling them 5+ times). Then afterward, it took a further week and multiple follow up emails for him to refund my package.
He was then completely unhelpful in providing any help or passing on any information for flight cancellations.
At no point did he honor my requests to speak to other agents or his manager.
Absolutely do not purchase from luxury escapes.
Preferred solution: Full refund
User's recommendation: Do not purchase from luxury escapes.
Brisbane, Queensland
Just customer feedback for Luxury Escapes
We are presently staying at Hamilton Island in the Reef View Hotel. Based on our room allocation this is not a star rated hotel.
The room is run down and desperately in need of a makeover. The shower glass and tiles have a permanent film of soap *** When we arrived we were unable to use the balcony furniture as it was covered in bird droppings that looked as if they had been there for at least a couple of days. The do not disturb lever does not work. Neither did the kettle (replaced at our request).
The toilet door has the loudest squeak. Cannot believe the cleaning staff have not noticed.
Used glasses and dishes not picked up by cleaning staff. In all not the luxury escape we had envisioned.
On the plus side weather is great, cocktails and pool are too!
User's recommendation: Don’t stay here
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy booking ID HTDEAC
I want to talk hotel to arrange for airport pickup and response from any of your contact numbers
Regards
Preferred solution: Information or contact number of the hotel.
User's recommendation: Kindly provide the respective hotels contact number
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