Luxium
Luxium Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Luxium reviews show a 1.3 star rating from 2 reviews with 100% unfavorable feedback; consumers are mostly dissatisfied. Pros: easy to order. Cons: does not honor warranty, high price, repeated "don't buy" recommendations.
Key Takeaways for Future Customers
- Expect limited or no responsive customer service when seeking help.
- Be cautious about returns and refunds before ordering.
- Price is high relative to perceived quality.
Negative Feedback / Risk Areas
- Unresponsive customer service and poor communication.
- Numerous Luxium customer complaints about warranty denials.
- Refunds and return authorization delays or nonresponses.
- Product failures when exposed to water reported.
Positive Feedback
The ordering process is reported as easy.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Luxium reviews show a 1.3 star rating from 2 reviews with 100% unfavorable feedback; consumers are mostly dissatisfied. Pros: easy to order. Cons: does not honor warranty, high price, repeated "don't buy" recommendations.
Key Takeaways for Future Customers
- Expect limited or no responsive customer service when seeking help.
- Be cautious about returns and refunds before ordering.
- Price is high relative to perceived quality.
Negative Feedback / Risk Areas
- Unresponsive customer service and poor communication.
- Numerous Luxium customer complaints about warranty denials.
- Refunds and return authorization delays or nonresponses.
- Product failures when exposed to water reported.
Positive Feedback
The ordering process is reported as easy.
Media from reviews
Turn one complaint into a collective action
Charlotte, North Carolina
No customer service communication
- - Cannot figure out how to operate features.
- - No return email or clear contact option.
- - Need a contact to send the watch in for a refund.
Need to know how to operate features
Cant get a return email
Sucks that I cant ask a simple question. No instructions to find answers to questions I have.
Who would I contact to send my watch in for a refund. They had no problem at all selling me the watch.
I dont think J would gave bought it if I would have known this was going to be like this regarding customer service. Guess I am too trysting.
User's recommendation: Dont buy one!!
Houston, Texas
BAD CUSTOMER SERVICE
NOT RESPONDINGTO EMAILS CUSTOMER SERVICE IS VERY POOR. THE WATCH IS NOT WORTH THE TIME. CUSTOMER SERVICE IS LIKE NEVER BEFORE
User's recommendation: DONT BUY THIS PRODUCT
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cedar City, Utah
Resolved: Return Authorization awaiting response is totally unacceptable
- - Requested return on 11/24 with Luxium form and watch photo.
- - Megan sent me to the refund form; five days ago no update on returns or shipping.
Well it took me to return the watch and free flashlight at my own expense with tracking with USPS sending all emails and communication with the company to my credit card company before any further action or response from the company. I was refunded the $81 back to my credit card .
So a good result although I did get a late email from the company after filling in their return form which said my return wasn't covered under their guarantee ???? The watch wasn't suitable so I requested the full refund and they were denying my return.
Too bad it had already been posted back by USPS with $100 insurance in case the watch went " missing" so a good result in the end. Never do business with companies you cannot call their number just rings no reply.
Company fixed the issue and I have been provided with full refund. The company was forced to give me a full refund after I returned the watch and free flashlight at my own expense I may add plus contacted my bank credit card to start recovery of the refund.USPS tracking confirmed package was delivered and about five days later my credit card was issued a full refund.
I would not recommend any business with this company as I sent them 15 emails to get this resolved and other than an email from Megan telling me to submit the claim form on their websote that I had done already nothing was moving forward.The pre paid return label was never sent by the company.
Buyer beware as the phone number online just rings and rings with no one answering so customer service is really non existant. Their claims department are not efficient as my many emails proved.
Buyer beware
I requested the return on 11/24 and have received nothing about my return or the prepaid mailing that was to be sent to my email.
Megan was my initial contact from the company, and she pointed me to the refund department form, and they would review it, but that was five days ago, and since then all I have received from Luxium is a bunch of email offers to purchase more watches at discounted prices daily. So, if you want a runaround from this Vegas-based company, go ahead and order, and if you are not satisfied with your order, good luck attempting a return in a timely manner.
- An absolute con
Preferred solution: Full refund
User's recommendation: BUYER BEWARE
Cody, Wyoming
Watch failed company won’t refund or replace
Got watch failed after getting wet , less than 1 month emailed company nothing but lies and runaround wont refund or replace BUYER BEWARE DONT PURCHASE ANYTHING FROM THIS COMPANY !!!
User's recommendation: Don’t trust this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBought Totality watch 1 month ago was to be military grade watch died wadeing in pool Luxium refused to honor warranty
Watch completely died once it got screen wet
Contacted company they refused to honor warranty Watch only 1 month old never went under water..i dried watch out it would not charge.
- Easy to order
- Does not honor warranty
Preferred solution: Replacment or refund
Companies Similar to Luxium
G Shock
“The band on my watch broke, and I paid $100 for the watch. I would like to get it fixed to replace the...“
North511
“I ordered a smart watch 3 weeks ago and never received it. I emailed this company for a refund and they...“
Hope Rings
“I have been writing to Hope Rings, and they sent me emails that are blank. Three times I have written to...“
Pair Eyewear
“Please explain to me why I have been consecutively charged $31.80 for when I have placed no recent...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.