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Destination Wedding ***

We decided on a quote from Sunwing for your destination wedding Jan/9/ 2013 in Mayan Riveria Mexico. The Price was right but the service provided by Sunwing and LUXE Destination weddings was horrible. Sunwing did not want to honor the quote they gave. They said 2 years old and under were free and tried to charge over $1000 for a 2 year old. They also quoted buy 5 rooms get the 6th free for (max 3 free rooms). It is now July and we are finally hopefully about to get our credit. We had to open complaints with Better Business Beaureau and threaten law suits before anyone paid attention to our $8000+ issue. Sadly we had guests that decided not to join us because the customer service by LUXE Destination weddings was so *** They would not return calls or emails. People only wanted to give there credit card info for despositis and ask a few basic travel questions. Forget any special request like room upgrades etc. they were completley ignored or screwed up and charged double for. DO NOT USE SUNWING OR LUXE DESINTATION WEDDINGS FOR YOUR WEDDING.
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2 comments
#887416

Scumwing. You get what you pay for.

#832796

This exact situation just happened to me.. I am not sure it is Sunwing that doesnt' want to honor or didn't I think I is Luxe.

The thing about a Middle man is they can tell you anything and claim that the business is saying/doing these things and how do you know they are telling the truth. I would say NEVER EVER EVER work with Luxe to any future bride they are are a brutal organization. They jack the prices up, they are very unprofessional and truly only care about the money and not costumer satisfaction. The owner went to law school so he knows the in's and outs of the law which would make him the perfect shady business operator.

At the end of the day I am stuck with them since I don't want to lose money let's hope I don't regret it.

But again I stress to anyone who is contemplating using them.. DON'T!!!

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ID
#428018 Review #428018 is a subjective opinion of poster.
Reason of review
Pricing issue
Loss
$8000

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