Very unprofessional. I have no home elsewhere. I tried to discuss, review my options because their doors may or may not lock, other safety concerns within the building options for February 2022 instead of June 2022. I was told instead by staff including more than once, several phone calls non stop including email (where am I going to go when I am paying rent, working) Andy regional manager said give him 2445.00 tomorrow, keys,, 2445.00 I tell you what he says give me tomorrow, keys 2445.00, 2445.00 he stated I could go back to LosAngeles, he could care less." (more than once)Then Andy receives an inquiry that's all just a phone call of an inquiry....it's like when you apply for something or a job. Company is waiting for Lux staff to contact them back. (I have the lease, all my payments-monthly rent) but Andy regional spoke on behalf of staff, Lux/Enclave Corporation, staff, emails, says when am I leaving, how about that 2445.00???? Locks including may not lock, that is a safety concern, safety issues that occurred. Yeahhh not staying here much longer...stuff gets stolen...it will take them from 2020-**** to fix thermo...I did freeze for months..sleep with one eye open good luck! Very unprofessional comments, remarks. I only get calls, emails unprofessional. No one here will help including advocates such as fair housing, NDAA...oh NDAA tells them I am leaving too. Andy says but I am..still here...job,work,home...I told them applications, inquiries that's all....until I have received a approved status...what's wrong with responding to companies. Diane tenant-monthly rent-yes Diane lives...What is so hard about that???
User's recommendation: So easy professionally could have provided professional discussions, options even additional lock options to secure, help tenant to feel safe in apartment. Good luck to future tenants, those applying.