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New Reviewer

They are randomly suspending my membership and I'm pretty confused

So every time I go there theyve always targeted my kids my son hes autistic my daughter has type one diabetes and it just seems like theyre always targeting kids feel things things happen theyre not intentional you know kids or kids like they dont know better and when you have multiple kids its hard to pay attention to everyone at once when theyre all running around you cant go in the play structure you know youre trying to distract your kid because obviously every kid throws a fit things happen kids throw things I mean at another day theres people cleaning at all days I dont know what the issue is like were trying our best to like keep our kids content and like distract them but obviously its never gonna be perfect like ever since Ive been going there might theyve always targeted my son and I told him hes autistic he cant help himself its like they always complain about my son the workers and I dont really understand and I have to bring a bag of snacks and food because my daughter has type one diabetes I have to bring diapers obviously wipes her diabetes supplies so Im kind of confused and I really want is suspension membership of 60 days to that doesnt need to happen because accidents happen all the time and Ive always are targeting me for no reason
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ID
#2985034 Review #2985034 is a subjective opinion of poster.
Location
San Jose, California
Preferred solution
I would like for them to answer spend my membership and let my kids able to still go there knowing that they have so much fun there
New Reviewer

Poor Security Staff Training for out of hand parents

My wife has been going here for a while. I have also been here a few times with my kids. Unfortunately the neighborhood is not so great. With that being said riff Raff occasionally come in and my wife has had a couple incidents with other moms yelling at our autistic son for not giving up his ride on toy. Well yesterday my wife experienced another out of hand parent yelling at our son. The mother kept going and let alone had purple green hair and kept up with our son. The owner emails my wife today and says we cannot come back for 6 months which we won't be ever coming back. If you go here be prepared for the day you will run across the riff Raff. Just like most places this place should have a security guard as obviously the staff is not sufficient. Loyal customers who come daily suffer the wrath of the owner banning you when others cause problems. Especially if your kid is autistic. I would advise parents to look elsewhere as safety is a concern at this place.
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ID
#1690509 Review #1690509 is a subjective opinion of poster.
Reason of review
Poor customer service

Luv 2 Play Irvine Play 4 Fun Inc. FILES BANKRUPTCY - Parents be warned

Luv 2 Play Irvine Play 4 Fun Inc. FILES BANKRUPTCY - Parents be warned
Luv 2 Play Irvine files for bankruptcy. Parents be warned. Luv 2 Play Foothill when they closed down didn't warn anyone. People with memberships and parties were totally shocked and not warned. Luv 2 Play Irvine which is Play 4 Fun files for bankruptcy. Parents with future birthday parties and/or memberships should be warned. Book at your own risk. The company has not let the public or their patrons know that they are filing bankruptcy.
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ID
#1555752 Review #1555752 is a subjective opinion of poster.
New Reviewer

Luv 2 Play Screwed people without telling them the TRUTH

Luv 2 Play Screwed people without telling them the TRUTH
Luv 2 Play Screwed people without telling them the TRUTH
Luv 2 Play Screwed people without telling them the TRUTH
LUV 2 Play CORPORATION LIES TO ITS CUSTOMERS !!!! See the proof below LUV 2 Play the franchor / corporation is trying to spin that their failed Franchisee Luv 2 play Lake Forest is moving to irvine. This is a LIE. The truth they are two separate franchisees. Hisham Elmishad owned Luv 2 Play Lake Forest. It failed to keep the doors open. When the doors closed Luv 2 play corporation lied and spun it saying the location was moving to Irvine - no company would do this without the other location being open already - plus the Luv 2 Play Irvine location is owned by a different franchisee Reiner Nusbaum who owned rehabiliation facilities that were shut down. All this can be found online. Here's what they sent the public. At 10:34pm on July 2, customers received the following in an email, "Dear Loyal Customer, Luv 2 Play has enjoyed providing a much needed service to the area over the past year. We are excited to announce that we will be beginning the process of relocating to Irvine, which is located in the beautiful Tustin Marketplace. Effective tomorrow, July 3, 2018, our Lake Forest location will be closing to relocate to Irvine. Our official Grand Opening of the new location will be announced shortly on Facebook @luv2playirvine. This is a larger more modern facility and we would LUV to have your family’s continued business here. If you are interested in booking a party we would LUV the opportunity to help you, at our Luv 2 Play Irvine location. Please call 1-855-PLAY-002 for all party questions or concerns. Thank you for your continued support, we look forward to seeing all of you at the Grand Opening of Luv 2 Play Irvine!!" And just like that, all prepaid coupons, monthly memberships, and party reservations were cancelled leaving parents to scramble, book new venues, and send out corrective announcements. Despite knowing they were relocating, no bookings were transferred to Irvine and all parties are now required to book again, as space permits, at the current rates. IRVINE LOCATION IS NOT EVEN OPEN. So all people with birthday parties prebooked are screwed. The prepaid admissions are valid through October 30, 2018. Are we just out the cost or is someone offering refunds? Attempts to reach Luv 2 Play Lake Forest and the corporate office by email and Facebook have failed to yield a response. On July 3, Luv 2 Play sent out a second email "Dear Loyal Customer, I wanted to thank all of you from the bottom of our hearts for your support of the Lake Forest Luv 2 Play location. Anybody who has a party booked you will be contacted by our corporate office and try to relocate your party to either Irvine, Temecula or Riverside or another local facility. I also wanted to give you an update of several exciting additional openings that will be taking place soon. 1) Irvine Market Place next to Borders. 2) Alsip Illinois South of Chicago and 33,000 Square Feet of fun. 3) West Palm Beach Florida 4) Vista Ca 5) Stockton Ca 5) North Hampton, NH 6) Appleton, WI 7)Springfield, MA. Please check our web site at Luv2Play.com for updates." Anyone who knows the area will quickly recognize they are asking parents to "try" moving parties to other Luv 2 Play locations which are 60+ miles away. The lack of communication decimates all trust earned by the Lake Forest staff and the complete disregard for customers is a big incentive NOT to give the new Irvine location a chance. This should have been planned better. All Lake Forest parties should be given a discount at Irvine and have the same time reserved. It's not unreasonable to begin Irvine's party schedule with Lake Forest bookings then accept cancellations or additional bookings. Luv 2 Play Irvine replied with the following response: "Hello xxxxxx, Luv 2 Play Lake Forest is not relocating to Irvine. Irvine and Lake Forest are different ownership. Lake Forest is doing all they can to accommodate their customers during their transition and search for a new location." When I shared the entire contents of the first email clearly illustrating that Luv 2 Play Lake Forest announced their move to Irvine, all of the posts related to this discussion were deleted from the webpage without resolution. Here's a portion of my reply to Luv 2 Play Irvine through FaceBook, "It is unfortunate that our relationship isn't starting off on better ground however, the Lake Forest Luv 2 Play owners claimed they also owned the Irvine location causing you to profit from their happy customers AND inherit their complaints. Moreover, if Luv 2 Play is going to thrive as a business, there should have been corporate oversight when one location suddenly closes and another location is just about to open." I emailed the Founder/President of Luv 2 Play Corportate Office for assistance - this email can be found under "Meet Our Team" on the Luv 2 Play website.
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ID
#1295610 Review #1295610 is a subjective opinion of poster.
Location
Irvine, California
Service
Luv 2 Play Customer Care
Reason of review
LIEING TO CUSTOMERS
Loss
$250

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