Nabiha Tvz

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Verified Reviewer
| map-marker Bellmawr, New Jersey

Product falls apart

Half of the Lutron dimmer switches in my entire home fell apart or were easily broken within less than a seven year period. A fairly hefty investment after only seven years. I would discourage anyone from buying this companys product.

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User's recommendation: Poor Product Quality

Dennis T Por

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Help on 3 ways

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I purchased the wrong switches. didn't know there were two type.

To have a three-way. Have to return switches to Amazon and will get the one that goes with a pair. my second time trying from Amazon. Mine broke on the on and off part.

It only worked on the dimmer side.

Trying but hope soon it will work. Thanks

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Loss:
$60
Pros:
  • Great so far but changing been difficult

Preferred solution: Nothing

User's recommendation: Understand there is two types of 3 ways.

JD C
map-marker Chicago, Illinois

Low quality and incomplete products

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Lutron Electronics - Low quality and incomplete products

Purchased 2 dimmers from Lutron. First one did not function at all.

In speaking with customer service, they confirmed that they had some dimmers with defective switches. They also confirmed my installation was correct.

The second Lutron dimmer worked but did not have a wall plate so its just an ugly piece of hardware hanging out of the wall in an otherwise attractive room.

I called Lutron and they confirmed this product doesnt come with a decorative wall plate to finish the job (sounds like the cost accounting department is now in charge of product engineering??).

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Loss:
$350
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

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