Lutron Electronics Reviews
Lutron Electronics Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall Customer Rating and Sentiment
Lutron Electronics has a 2.4 star rating from 2 reviews with mostly dissatisfied customers citing product quality, high price, and poor customer service.
Key Takeaways for Future Customers
- Expect mixed Lutron Electronics reviews highlighting durability issues and high price.
- Verify switch type before purchase to avoid returns and exchanges.
- Check exchange, refund and cancellation policy when buying from third parties.
Negative Feedback / Risk Areas
- Frequent product failures within years leading to Lutron Electronics customer complaints about durability.
- Poor customer service response and missing parts such as wall plates.
- Returns and refunds can be inconvenient when buying through Amazon.
Positive Feedback
Some users value product location options and appreciate clear exchange and refund policies when they are available.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall Customer Rating and Sentiment
Lutron Electronics has a 2.4 star rating from 2 reviews with mostly dissatisfied customers citing product quality, high price, and poor customer service.
Key Takeaways for Future Customers
- Expect mixed Lutron Electronics reviews highlighting durability issues and high price.
- Verify switch type before purchase to avoid returns and exchanges.
- Check exchange, refund and cancellation policy when buying from third parties.
Negative Feedback / Risk Areas
- Frequent product failures within years leading to Lutron Electronics customer complaints about durability.
- Poor customer service response and missing parts such as wall plates.
- Returns and refunds can be inconvenient when buying through Amazon.
Positive Feedback
Some users value product location options and appreciate clear exchange and refund policies when they are available.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Product falls apart
- - Half of the Lutron dimmer switches failed or broke within seven years.
- - The reviewer discourages buying this companys product.
Half of the Lutron dimmer switches in my entire home fell apart or were easily broken within less than a seven year period. A fairly hefty investment after only seven years. I would discourage anyone from buying this companys product.
User's recommendation: Poor Product Quality
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHelp on 3 ways
- - I bought wrong switches; two types exist for a three-way.
- - One switch broke on/off; only the dimmer side works.
I purchased the wrong switches. didn't know there were two type.
To have a three-way. Have to return switches to Amazon and will get the one that goes with a pair. my second time trying from Amazon. Mine broke on the on and off part.
It only worked on the dimmer side.
Trying but hope soon it will work. Thanks
- Great so far but changing been difficult
Preferred solution: Nothing
User's recommendation: Understand there is two types of 3 ways.
Chicago, Illinois
Low quality and incomplete products
- - Purchased 2 Lutron dimmers; the first unit failed.
- - Second dimmer works but has no wall plate; Lutron says decorative plate is not included.
Purchased 2 dimmers from Lutron. First one did not function at all.
In speaking with customer service, they confirmed that they had some dimmers with defective switches. They also confirmed my installation was correct.
The second Lutron dimmer worked but did not have a wall plate so its just an ugly piece of hardware hanging out of the wall in an otherwise attractive room.
I called Lutron and they confirmed this product doesnt come with a decorative wall plate to finish the job (sounds like the cost accounting department is now in charge of product engineering??).
Preferred solution: Let the company propose a solution
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