New Reviewer

Help on 3 ways

I purchased the wrong switches. didn't know there were two type. To have a three-way. Have to return switches to Amazon and will get the one that goes with a pair. my second time trying from Amazon. Mine broke on the on and off part. It only worked on the dimmer side. Trying but hope soon it will work. Thanks

User's recommendation: Understand there is two types of 3 ways.

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#2415471 Review #2415471 is a subjective opinion of poster.
  • Great so far but changing been difficult
Preferred solution
New Reviewer

Low quality and incomplete products

Lutron Electronics - Low quality and incomplete products
Purchased 2 dimmers from Lutron. First one did not function at all. In speaking with customer service, they confirmed that they had some dimmers with defective switches. They also confirmed my installation was correct. The second Lutron dimmer worked but did not have a wall plate so its just an ugly piece of hardware hanging out of the wall in an otherwise attractive room. I called Lutron and they confirmed this product doesnt come with a decorative wall plate to finish the job (sounds like the cost accounting department is now in charge of product engineering??).
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#1671853 Review #1671853 is a subjective opinion of poster.
Chicago, Illinois
Reason of review
Bad quality
Preferred solution
Let the company propose a solution

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