Lustine Toyota
Reviews and Complaints
Review from Alexandria, Virginia
Review from Fairfax, Virginia
2012 Toyota 4Runner Review
Was lied to at point of sale
Quote a price and then refused to sell
LUSTINE TOYOTA WILL NOT NEGOTIATE WITH CUSTOMER!
DOUBLE CHARGING CROOKS
Lustine Toyota, Woodbridge VA - bait & Switch
Total Lies on the Phone and Quoted more price later
Lies & unethical business behavior. Horrible GUEST behavior
Lustine dealer in woodbridge try to rip off customer
To mr. JAMES GIDDINGS vice president lustine automotive group.
I bought a new car SCION XD on MAR. 30 2012 for $17,059.00, I had refused the offer from one of the employee who offered me the guaranty and insurance package for that car. But when signing the paper for financing the car, mr. HARRY JAISINGH THE FINANCE MANAGER just bring all the package for insurance and told me to sign these papers without explaining what is the price add up to the car, only thing he disclosed to me is it cost only $16.00 a month and I will have all the protection.
I thought at that time it only cost $500.00 for life time, at the end he did not show me the list price for the car, he just folded the whole document that I had signed to the envelop. when I went home I was hurry to prepair to go to work and did not take a look in the price list, and when I had a chance to read , the price that I have to pay is $23,497.30. On April 2nd I went back to LUSTINE TO CANCEL all the insurance he added to the car and said to mr. JAISINGH I rather paid off than financing it through LUSTINE.
He told me I have to wait 2 months for the cancellation to be in effect, and I still have to pay the interest for $23,497.30 for the 2 months. I get *** off when I am ready to pay off and he still did not cancel all the insurance that I don't want (He only cancelled $4,785.00 instead of $7,301.00) I have to come back and asked him to correct it, still he make me confuse with his hand writing which is not clear, I have to call him and said I am *** off and will report it to the consumer report protection. He told me he correct that and I will have the amount of $7,301.00 deducted from the car.
Now that cancellation is done (If it is really, I don't know yet untill I received the bill from TOYOTA FINANCING to pay off the car) but why it take 2 months for the cancellation to go into effect, I did not wait for 2 weeks to cancel it? Is that another way to ripp off customer.
Because for 2 months waiting period I still have to pay the interest of $23,497.00.
I this the way LUSTINE make money out off customer! I came back after 3 business days to cancel the insurance (I bought the car on Friday and came back on Tuesday to cancel it).
Do NOT go to LUSTINE TOYOTA!
Things aren't always what they seem at Lustine
Piece of ***, trying to sell a dangerous car.
Lustine Toyota
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The place is being run by thugs