Lustine Toyota
Reviews and Complaints
Lustine Toyota - Customer Care Review from Newark, New Jersey
Oil Change and State Inspection
Please don't service your car at this delearship. They are a bunch of liars and their only obligation is to sell you services you don't need.
I came to the store to do oil change and inspection on my 2013 RAV4. For oil change only they quoted me $89. I had a coupon for oil change and 5K maintenance for $64. This guy Joel Kern told me that because my car takes synthetic oil the price jumped to $89.
I said that's fine. I also presented a coupon for free VA state inspection. The guy came back and said I failed state inspection because of my front light and windshield wipers and that would cost me more than $100. I was so surprised because I change my wipers and lights less than 6 months ago and I did not see anything wrong with them.
I ended up paying $200 for the service and sat in their waiting room for 3 hours. Please do not go this location for any service.
- Service
- Worst
Preferred solution: Price reduction
Stay away from Lustine Toyota and Lustine Dodge
Follow-up: I was contacted by the sales person this morning (7 Nov 15), telling me to come up to woodbridge to make a deal. The agreed upon deal was $16,000 for my trade and list price of $28,888 for theirs.
All that was left to haggle over was the "reconditioning fee". He told me to come up and we would work it. I made the 25 mile trip up north again. They looked over my truck, again, and when we sit at the table to work numbers they come back with $12,500 for my trade in and nothing off their price or the reconditioning fee.
The "manager" we were dealing with "didn't know anything about the deal" according to the sales person. I tell the manager about the agreed upon prices and I agree to half of the reconditioning fee. The reconditioning fee if $995, but this manager said it was $1,400. The sales person corrected him.
So this "manager" was lying and trying to get more money out of me. The manager then goes back to talk with someone else and comes back with $15,000 for my trade and nothing off their price. Their internet pricing indicates they will go lower if you contact them with your information. This is a lie.
I told them I would take my car to Carmax and get $14,000 and asked them what they could *** their price. The "manager" informed me that the internet price was the lowest price already. So apparently they have "no haggle" pricing here. I walked away.
Stay away from Lustine Dodge and Lustine Toyota. They will LIE to get you in the door and then add "fees" and other hidden charges. I can only imagine what the paperwork and numbers would of looked like if we had made it that far. Another wasted morning.
As I was leaving, another customer told me that he foolishly agreed to undercoating.
He scheduled the appointment to have it sprayed on, but changed his mind and Lustine told him that he could not get a refund. He was not happy either.
RUDE SERVICE
- Service
Preferred solution: Full refund
Do not buy from this dealership
- Care plan or customer service
Lies, Dishonesty, Deceitfulness
Preferred solution: Let the company propose a solution
Lustine Toyota - Oil Change Review from Fairfax Station, Virginia
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Verified Reviewer | Woodbridge, VirginiaResolved: If you want any kind of customer service then don't shop here!!
I am pleased to say that Lustine took care of us. Mr.
Giddings called me today and he resolved all 3 issues.
Thank you Mr. Giddings.
- Care plan or customer service
Preferred solution: Deliver product or service ordered
Toyota Navigation System Review
Car Review
Lustine Toyota - After Sale Service Review from Frederick, Maryland
Scratch Repair Review
Service Department/Repair is a Joke(beware)
- Lied to me for 2 half weeks
Worst dealership in NOVA
Car Purchase Review
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Oh my you are so right the finance manager in that place is horrible terrible with communication doesn't explain to you what you're signing you have to investigate that on your own in lines to you on the prices of the extended warranty he needs not to be serving customers in any form anyway and any company.