LUS Brands
LUS Brands Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
LUS Brands has 1.8 star rating based on 5 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Probably not because it clicked recurring order, and I made real sure not to", "Do not buy this brand because their products are not good and they will not honor their hundred percent satisfaction guarantee and if you are prone to ask me, you will break out with this product and anyone that has suffered from pimples will know that this is not fun because it hurts and it can cause scars along from leaving your hair looking horrible", "Good service", "I recommend this product", "Product is good but not for thin fine hair".
Consumers are not pleased with Location and Website. The price level of this organization is high according to consumer reviews.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
LUS Brands has 1.8 star rating based on 5 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Probably not because it clicked recurring order, and I made real sure not to", "Do not buy this brand because their products are not good and they will not honor their hundred percent satisfaction guarantee and if you are prone to ask me, you will break out with this product and anyone that has suffered from pimples will know that this is not fun because it hurts and it can cause scars along from leaving your hair looking horrible", "Good service", "I recommend this product", "Product is good but not for thin fine hair".
Consumers are not pleased with Location and Website. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Livingston, Texas
Didn't receive my package
Couldn't speak to anyone. Tried multiple things I just want my order.
Online chat tried to charge me just to look up my order. Highly disappointed
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Miamisburg, Ohio
Problem with order
Terrible, because there was no person, no live anything. it actually wasn't even an automated response.
It was just a message saying, email. So All you could do is email and I still haven't received an answer. no help. i didn't order a recurring product, but that's what they did to me.
And I'm trying to change that, because I can't afford recurring product and nor do I need it monthly. It's expensive and the product lasts longer than a month. so I wouldn't recommend it because I didn't ask for recurring product, but that's what they did to me.
And they haven't even responded to my request, because I couldn't even change edit or cancel my order once I realized that's what they did. so there is no such thing as customer service with their brand.
I did not click subscribe and save which means that it's going to auto bill me every month. i don't need this product every month. This product lasts months. you cannot get these people on the phone.
the best I can do is to see if I can get my bank to stop payment but it is a holiday weekend. calling customer service only tells you that the only way you can reach out to them is through email. I wanted the product. I don't need it every month.
if I can't get this resolved, I would never buy from them again.
So I will right now rate them as a one, because you can't even reach anybody. I have never had that happen right before
User's recommendation: Probably not because it clicked recurring order, and I made real sure not to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Livingston, Texas
Didn't receive my package
Didn't receive my package, can't speak to a person, and when I do the online chat, it tries to charge me. I just want my 130 dollars in products I bought.
Make sure you receive your package, and if not, good luck talking with someone.
I'm at the point I just want a refund. This was our first time trying the product, and I feel like I got scammed out of 130 dollars.
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pickering, Ontario
I need my item delivered today. Please call me at +141********
I need to speak to a live person concerning my order. Im trying hard not to post my frustration on social media.
Surrey, British Columbia
Too much product
I have reached out 2 times already! I ordered an extra volumizing curls! The one I dont require is unopened.
What are my options to send back & receive a refund?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible products and does not honor 100% satisfaction guarantee
I purchased their hair kit which included shampoo, conditioner, hair, cream, hair gel, and a deep moisturizer and a hair perfume. All their products are horrible.
They leave my hair with no curls dry or either extremely oily and way down.
They have also caused me pimples around my ears on my face and I want to return the products and theyre telling me that I cannot return them because its over 30 days and, they cant give me a refund. They only gave me a store credit and I want refund because their products suck and theres nothing else on their website that I would want to buy so theyre basically forcing me to have to buy their products or dont buy anything, but theyre keeping my money and I think thats really disingenuous for them to say that theyre 100% satisfaction guaranteed when they dont honor that and their products are really ***
Preferred solution: Full refund
User's recommendation: Do not buy this brand because their products are not good and they will not honor their hundred percent satisfaction guarantee and if you are prone to ask me, you will break out with this product and anyone that has suffered from pimples will know that this is not fun because it hurts and it can cause scars along from leaving your hair looking horrible
Nanaimo, British Columbia
The prompt response
They got back to me promptly with some solutions. I was having trouble accessing any of the LUS sites without suspicious warning.
They sent another link with the same result.
In the end it was my computer blocking NOT a LUS issue. My products are on the way, issue solved!
User's recommendation: Good service
Doylestown, Pennsylvania
Need to remove credit card on file
I need you to remove the credit card on file. It is my mother-in-law's credit card, and she only wanted to buy me this as an early birthday gift.
And doesn't want to be renewed every 30 days.
Otherwise, I will have to cancel the order. Not happy that I cannot not speak with a representative.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Meridian, Idaho
Was sent wrong product
I was sent the wrong product you sent me all in one wavy.. the one I ordered that I was wanting was all in one curly.
User's recommendation: I recommend this product
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Marianna, Florida
To see if I signed up for automatic shipments
I want to know if I signed up for regular shipment because if I did, I want to know when its coming because I am running out of my fabulous products now
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Ocala, Florida
Refund needed
My hair is very fine and no matter how much or little I use it just is making my hair look flat and thinner .o need to send this product back for a refund. How do I do this? How long does a refund show back in my bank.?
User's recommendation: Product is good but not for thin fine hair
Portland, Oregon
Lost order
My address was not submitted correctly it was on the billing was different from the sending I got an email yesterday stating that my package was delivered last Sunday which makes no sense have no idea where the order went and Im tired of talking via email via text I am pissed Im unwilling to use your products no matter how good they are because of this
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