John M Bue
map-marker Santa Monica, California

Not answering emails. - item not shipped

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Ordered top and bottom set - only received the top - no bottom. Sent you 2 emails of problem - no answer from you!
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Pros:
  • Easy to purchase items
Cons:
  • Very weak problem resolution

Preferred solution: The bottom pants as ordered

User's recommendation: Not an easy system to resolve problems in a timely manner

Anonymous

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Verified Buyer
| map-marker Tampa, Florida

Lost Order.

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Lunya - Lost Order.
Lunya - Lost Order. - Image 2
Order #831072 Tracking number: 1Z744353****207976 I have been trying to reach a resolution on a lost package for two weeks now. The male carrier informed me to contact the seller in regards to the lost package. I have sent multiple emails and received no follow up by phone contact. Please contact me so I can either get a refund or re-delivery. Thank you.
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User's recommendation: Avoid anything going wrong so you don’t have to sort through this rubix cube to get in contact with Lunya.

Saran K Ukr

To return an item

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How can I get return label? The items I ordered are too big on me and I would like to return them. I thought I could return at the store near me but just found out that its permanently closed.
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Preferred solution: Full refund

Anonymous
map-marker Galveston, Texas

I bought 3 for Christmas- we just had last week and 1 didn’t workout- I want to exchange for another size and system won’t allow it- I tried to call and got thrown into tech spiral with no human help

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Customer service doesnt exist when you cant comunicate- I just want to exchange and you still carry it- another size and style please
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