Manufacturer: Luna Flooring Category: Installation Clear all filters (3 of 3 reviews match)
I thought luna to be a very established company who did work in one day proved wrong; They are the greatest liars.I chose them to do my living room ang stairs'I signed the contract on8/22/16-lamination for living room and hardwood on stairs.I regret my decision choosing them. 8/23/16 the put 5 long boxes of hardwood in my living room to stay at room teprature. 8/25 they laminated living room in two hours and removed carpet from stairs and did...
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Cmonroe Dear Damayanti,
We are disappointed to hear that your experience has not been a positive one. We assure you that your concerns are important to us, and we will be in conta...

We had a signed contract with Luna Flooring to install the lamination florring in living room and hardwood florring on stairs. Since last days they have used our house as wherehouse leaving the material at our home. They send the unprofessional people for the work who are asking the bribe for finishing uncompleted work. They took out the carpet and now not completing florring on stairs. They leave the stairs open with nails and staples which...
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Anonymous Desai family, it’s disappointing to hear about the issues you had with having your installation completed. We know your time is valuable and would like to make this right. We’...

So what did you do?I'm in the same position, and am at the end of my rope! I am on my 4th go-round where they come out and fix the floor, only for it to last 8-10 months and buckle again IN THE SAME PLACE. Think they should perhaps fix it ANOTHER WAY??? I spend hours on the phone on hold, get hung up on, leaving messages with no response etc.. I can't afford a lawsuit, and can't afford to take time off to go to jail for beating them up (just...
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Anonymous Call customer service and they will connect you to corporate! I to my surprise said the supervisor will honor the price! I will believe it when I see it! If so I will be one h...


Luna Customer Care Dear Customer,
We are disappointed to hear about your dissatisfaction with Luna. We would like to learn more, but unfortunately we are unable to verify your Luna customer ...

I liked
  • Next day installation
  • Installers worked hard
  • Installers were cleaned up behind themselves
I didn't like
  • Calls are not returned
  • That my floor buckles every 8 months
  • After same issue 4 times