Manufacturer: Luna Flooring Category: Installation Clear all filters (13 of 13 reviews match)
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Tech did not have all the equipment to complete the install of my tile.Said someone will call me when they left but no one did. Floor not finished and don't know when they will come but they got my money.Have already contacted the BBB
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ETCustomerSupport

ETCustomerSupport Dear Customer,
We are disappointed to hear about your experience. We want to help, but are unable to locate your account with the information given. Please contact us at c...

Received decent quote for small room but product delivered day late after took time from work-also product seemed cheap-VERY thin veneer to engineered wood flooring. Another day off work,installer arrived & stated need 100% up front payment. NOPE! Manager okayed 1/3 up front/2/3 on completion--waited & 90 minutes later, no deal, needed 100%. Sent them packing! Room emptied/house a mess, missed work. Total disaster! Cancelled credit...
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Cmonroe

Cmonroe Dear Customer,
We are disappointed to read your review, and would like to speak with you in more detail about your concerns. Please emails us your contact and account info...

1.0
I didn't like
  • Horrible customer service product misrepresentation
#920609
Agreed to flooring service at cost of $8,568.00. Cancelled day after because a local contractor offered a better option. Kevin Konfirst offered new deal at $7,800. Install occurred on August 12th. During installation, installer notifies that they do not have material to install stairs in accordance with the signed contract. Contacted Luna on same day to find solution. No solution provided. One week later, a lesser product was then offered at...
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Anonymous

Anonymous Dear Customer,
Your concerns are important to us and we will be in contact with you shortly to discuss your concerns.
Thank you.

1.6
I liked
  • Installers worked quickly and cleanly
I didn't like
  • Everything else
#914965

Luna Flooring Flooring Installation Review

#830657
This WAS THE WORST EXPERIENCE IN MY LIFE. I hated the customer service because I ordered my flooring to be done a month ago but they came after two weeks and guess what they brought the wrong materials and then they came again with the wrong materials instead of giving a discount they decided to add more money and I the said FORGET IT. I do not recommend flooring from LUNA AN ABSOLUTE NO
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The beginning of this month (August) Luna installed carpeting in my two bedrooms and vinyl plank flooring throughout the rest of my condo. The two installers did a good job on the installation of my carpeting. Then, two different installers came out to do the vinyl plank flooring. I have concrete floors and half of the area was carpeted and the other half had ceramic tile. The installers used some kind of equipment to take up the ceramic...
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Anonymous

Anonymous I am so thankful for these reviews, they are saving me a headache as I would never choose this company with this many negative issues and problems- clearly unprofessional! Tha...

Cmonroe

Cmonroe Dear Diana,
We are saddened to hear that your most recent installation was not a success. We value your business and assure you that we take your concerns very seriously. ...

1.0
I didn't like
  • Most everything
  • Follow up
#909325
Luna Flooring Co. and its sister company Empire Carpets Co. both suck! I purchased Hardwood Flooring back at the end of January, and it's still not complete 6 months later! The original flooring started cracking after only a couple of weeks. We contacted Luna to have them come out and fix it. They sent us a new box of boards a week later installers came a week after the wood it and proceeded to cut out all the cracked pieces (at this point there...
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Cmonroe

Cmonroe Dear Mr. Ayala,
We sincerely regret that you are not completely satisfied with your product installation. We never want our customers to feel this way and assure you that ...

1.0
I liked
  • Installers worked hard
I didn't like
  • Given the runaround
  • Too much to mention
#898096
They left the area near the door undone and expected me to find someone to shave the door down to then finish the flooring. 2 weeks go by and I ask them for assistance. They agree to pull up the new floor, take out the old floor like they should have, and relay the floor at no cost to me. But never offered any discount for the breach of contract and inconvenience all of this caused me. I then waited for 3.5 hours, called them 3 times and the...
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Anonymous

Anonymous I'm also a very unhappy customer. I had carpet installed in several room of a house I was selling and in one room they put a seem directly in the middle of the room and thoug...

Cmonroe

Cmonroe Dear Customer,
We are disappointed to hear that you feel this way. We want to help but are unable to locate your account with the information given. Please contact us at c...

1.3
I liked
  • Next day service
  • Speed
I didn't like
  • Lack of customer service and refund run around
  • Pricing
  • Most everything
#896778
I asked for a quote from Luna. After a seasoned sales pitch led to a quote for which I was forced to put down a deposit "to secure the quote", I found a better product, local installer and needed to cancel. I was promised I could do this without any trouble as long as i did it within 3 days. I spend half the (same) day on hold attempting to cancel only to be told the cancellation department was closed and they would call me back in a day or...
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ETCustomerSupport

ETCustomerSupport Dear Customer,
We assure you that we take your concerns seriously and never want any of our customers to feel this way. We would like to help resolve any concerns you may ...

We purchased vinyl flooring from Luna for our beach house because they assured us that this would be the best product since it was moisture proof and durable and looked like wood. The installation was a complete nightmare, the installers had no idea what they were doing and it took them 2 days and 2 crews to install it incorrectly. We have lumps, bumps and waves all the house which we brought to their attention while they were installing it....
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Anonymous

Anonymous Hello,
We assure you that we take your concerns seriously and never want any of our customers to feel this way. We would like to help resolve any concerns you may have, but...

1.0
I didn't like
  • Lack of customer service and refund run around
  • Too much to mention
  • Product or customer service
#857295
Since the first day of installation - March 10th, I have had nothing but trouble with Luna - installers were terrible, customer service was terrible.The floors were installed incorrectly per a Luna floor inspector and NO ONE has come to replace them or respond to my phone calls or emails. They were quick to take my payment in full - installers called and said they were not coming, then they showed up late, left after 4 short hours. Floor started...
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Anonymous

Anonymous Hello Lolly,
We are upset to hear your disappointment with Luna and regret that your experience has not been a positive one. The lack of follow up you have received is una...

1.0
I didn't like
  • I did not like
  • Installation
  • Scheduling problems
#845195
Very disappointed in Luna's service & customer service! I had laminate floors installed & installer failed to make sure my doors closed to my rooms. Also they pieced together the borders instead of using one solid piece in one room. I called Luna & was told someone would call in 24hrs. Never happened! I've called three times in the last five days & still they lie & say someone will get in touch in 1 business day. I guess my next call is to the...
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Cmonroe

Cmonroe Hello,
We assure you that we take your concerns seriously and never want any of our customers to feel this way. We would like to help resolve any concerns you may have, bu...

1.4
I didn't like
  • Dishonesty
  • Given the run around
  • Pricing
#844088