Manufacturer: Luna Flooring Category: Installation Clear all filters (37 of 37 reviews match)
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We had a salesman from Luna come to provide a quote on carpet we had selected. He showed us two samples of leftover carpet from other jobs that they had available at a discounted price. One sample was a cheap grade of carpet and the other samples was the same type of carpet we had selected, but at a lower price since it was leftover stock. We selected the higher grade of carpet. Luna installed the cheap grade of carpet and a cheap pad and...
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Anonymous

Luna Customer Care Hello Ken,
We assure you that we take your concerns seriously and never want any of our customers to feel this way. We would like to help resolve any concerns you may have,...

Anonymous

Ken Follow up. The salesman called us back. He was very clear that it was our fault. We told him that we wanted the same padding and carpet as was being removed. They installe...

2.2
I liked
  • Installation was performed well
  • Salesman was very friendly
I didn't like
  • Delivered a different product than they sold
  • Product was very cheaply installed
#863241
I did like one of the samples and needed carpet so I decided to move forward. I gave my credit card and was told "the installers will call me tonight with their arrival time tomorrow" so in the meantime I should start to remove items from desks, dressers, etc. I took off work, moved furniture, boxed up 4 rooms/closets to prepare for installers. Never got that call so I called Customer Service, everyone I dealt with was nice and tried to help....
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Anonymous

Anonymous Hello Natay,
We regret that your products have not been meeting your expectations. We would like to know more about your concerns, and we will be reaching out to you short...

1.7
I liked
  • Next day installation
I didn't like
  • Too much to mention
  • Installation
#850945
After getting the run around for over a month I ripped out the *** carpet in the basement,and stripped all my base and re-finished it myself, and also replaced some casing, removed glue from my staircase, steamed dents out of my hardwood floors. I still have broken wood flooring in my doorway from the Spanish *** hole installer who hammer it when installing tackles. Thinking about covering it up with a thin threshold seeing that pre-finished...
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Anonymous

Anonymous Hello,
We assure you that we take your concerns seriously and never want any of our customers to feel this way. We would like to help resolve any concerns you may have, but...

Worst experience ever they sent the installers to our home at 2:00pm after given us a window between 11-4pm and guess what they said when they got here. The job was too big to start at 2pm. Duh, did you all not know the time frame based on the measurements after you convinced us to sign a contract with you. Now the installers are saying how about tomorrow after I took off today. I'm completely disgusted this is no way to do business how...
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Cmonroe

Cmonroe Thank you for bringing your concerns to our attention. We understand that we have spoken with you regarding the situation and rescheduled the installation. We will be followin...

They installed Berber carpet with a seam in a high-traffic area. Within the first year the seam came apart. They were able to stretch the carpet and reglue the seam. Naturally the seam frayed again and is pulling apart. I had started calling over 3 months ago, made appointment after appointment. Installers never showed up, nor did they call. Finally an installer shows up 2 hours late, and is parked in my driveway so that I can't pull into...
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Cmonroe

Cmonroe We've read your review, and it's disappointing that your concerns have not yet been addressed. We would like to know more about the situation and help make things right for yo...

3.5
I liked
  • Installers worked hard
I didn't like
  • Customer service gives nothing but the run-around
#814024
Yesterday Saturday, March19, 2016 was the day for my carpet to be installed. However; I waited & waited, & my carpet still hasn't been installed. I'm so pissed off right. My mom, told me that I should have went through empire because the job would have been done right. I will never recommend Luna Carpet to my family and friends, Ever.
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Anonymous

Anonymous Luna and Empire are the same *** company under one roof.

Anonymous

Anonymous empire and luna are the same company.

Waited last Saturday for sales rep no showed no one called. Same thing today. So aggravated.
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Cmonroe

Cmonroe We know that your time is valuable, and we regret that you were inconvenienced by the missed sales appointments. We understand your frustration, and we would like to follow up...

I had spent over $4000, I have a list of damage, I have Over 70 pictures of damage,The 6 hour nightmare started in the first minute of installation- the installers DROPPED there tools on my hardwood floors, dumped a box of tack-less with there cutting edges on my hardwood causing dents! threw this and some padding down my stairs, I asked how long have you been installing carpet? the lead man answered "2 Hours" no speekie English??? I looked at...
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Anonymous

Anonymous You guys need to take Luna to court!!!!

Cmonroe

Cmonroe We regret the issues that occurred during your installation, and we understand that we've been in contact with you about your experience. We will continue to follow up with yo...

1.0
I didn't like
  • Everything was a disaster
#812282
Worst customer service, worst products, worst people, worst warranty (if they ever honor!). The hardwood floor is made of cardboard. Its surface is chipping and the edges are all curving. The carpet was was a sham and installation was HORRIBLE and all edges are loose. We asked them multiple times to correct issues and every time they promise to send their guys they just don't show up. The company is made up of chronic liars who will just listen...
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Cmonroe

Cmonroe We've read your review, and we regret that you did not enjoy your experience with us. We would like to know more about what happened so that we can help make things right for ...

1.0
I didn't like
  • Everything was a disaster
  • Customer service
  • Lying about service
#807609
They are horrible. I suggest that you never do business with them ever. The sales guy comes out to do an estimate, not knowing what he's doing. He's just trying to get a sale, and then to only find out when the installers get here that they can't do something that they are suppose to an expertise about. They have to call a manager to get an approval on site, and that should have been handle when the sales guy came the first time to give us an...
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Cmonroe

Cmonroe We've read your review, and we would like to help make things right for you. We can assure you that we never want our customers to be disappointed in our service. We have not ...