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1.5 Based on 89 reviews
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  • Customers like
    • Installers worked hard 3
    • Next day installation 2
    • Speed 2
  • Customers don't like
    • Customer service 14
    • Salesman 8
    • Given the runaround 6

We moved into our newly constructed home in 2013 and had Luna replace the builder installed carpet on the 1st and 2nd floors. Since then we've had major multiple carpet buckling issues and had have Luna come back out 4 or 5 times (I've lost track) to re-stretch the carpet in our bedrooms and upstairs hallway. I don't know if it's poor workmanship, shoddy material or both, but this is totally unacceptable. If I had know I would have this much... Read more

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Had new carpet less than 4 months and showed terrible wear and high traffic stains (we don't even wear shoes in my house!) Have had professionally cleaned. Have filed claim. Each time 30 min on hold when I call the company. They have a "scheme" of continually asking for more information (photos, copies of cleaning recipes that they misplace, and never returning calls). Now has been over 6 months since I filed the claim. Spent nearly $7000 on... Read more

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I have now called customer service three times with absolutely no help whatsoever. Told each time that "market support" will call me back. Well Claire and Dominique I am still waiting for the call My order has been cancelled for a month now and I want my deposit returned. I guess that is too much to ask from this useless company. Read more

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Salesman came on 12/7/16 and measured for hardwood in 2 rooms. Showed me 3 choices of wood to pick from, I asked for glossy and he told me "they do not make that anymore, people are going for the matte finish now"........Price was reasonable so I went ahead with it but when I asked about the buy one room get one free that was advertised I was told "oh that is not for this hardwood"..........He left and I immediately signed the cancellation form... Read more

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Tech did not have all the equipment to complete the install of my tile. Said someone will call me when they left but no one did. Floor not finished and don't know when they will come but they got my money. Have already contacted the BBB Read more

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Had very good experience with luna. Price was very affordable they worked with me. Guys did a very good job and came on time and only took 45 min to install. I will be contacting them again. Read more

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On 10/18/2016, Luna Salesman Brandon Hawkins’s presentation of Luna’s carpet service was excellent. He quoted me a price of around $7800.00 to install carpet in 4 bedrooms which included closets, an upstairs hallway and stairs. I signed the contact, but I later changed my mind and decided to wait until after the New Year. The decision was made because I was contemplating installing hardwood floor, as well. I cancelled the contract within the 72... Read more

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I did not get the padding I paid for, and I need someone to assess the carpeting, because it's very cheap and I don't believe it's what I was sold when I signed the contract. Horrible experience. The salesperson does not respond to my emails. The installers were unprofessional and it was difficult to communicate (they did not send anyone whose first language is English). They were careless in the process of moving my furniture. But mostly I have... Read more

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I scheduled a carpet installation for friday the 18th of November. the day of an two days prior Luna called me to insure that i would be home between 8 and 11 AM. I was home on said day and they did not show. At around 12 they called to say the installer had not be back to the warehouse to cut the carpet and i would need to reschedule. I was fairly calm but livid with the sales manager and operator. I have them scheduled to come back here in a... Read more

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Luna came to my home to install carpet. When the installers came to my home, they pulled up a corner of my existing carpet then I was told they could not install because my floor may have aabestos in it. Mind you I had already took my old furniture to my son, took off from work, had new furniture to be delivered that day, and given Luna a deposit. When I called customer service I was told it would take 7 to 14 business days to get my deposit... Read more

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